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Budget Car and Truck Rental of Atlanta

  1. Atlanta
  2. Brookhaven Car Rental

Reviews, get directions and information for Budget Car and Truck Rental of Atlanta

Budget Car and Truck Rental of Atlanta
"Rent a car in 60 seconds! Budget Car and Truck Rental Atlanta has the best value in car rental with great rates on a wide variety of popular new cars, trucks, and vans. Our vehicles have more features, more fully loaded options, and tend to be newer with fewer miles on them than the competition."
Address: 3892 Buford Highway, Atlanta 30319
Phone: (404) 530-3000
Email: moc.ltategdub@eracremotsuc
State: GA
City: Atlanta
Street Number: 3892 Buford Highway
Zip Code: 30319
categories: truck rental, car rental



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Reviews
If you want to be out 1000$+, use Budget. They canceled my reservation because they wouldn’t use my spouses card, and told us they’d refund the money in 3-10 days. Sounds great, was super delighted that they could work with us on things that was not listed on their site. They then charged my card and we waited for the refund. Almost 3 Weeks later we still do not have a refund so we contacted them. They claimed they charged my husbands credit card for the rental instead of my card after the cancellation. We have provided them with proof that they not only canceled that rental but charged my debit card. The staff was delightful and super helpful for me on site. However, The corporate company is horrible to deal with, they told us we had to call the branch we went to. That branch told us we need to call corporate.
We had an incredibly poor experience from start to finish, and beyond that. From the time of pick up, in Atlanta, our pick up person was met with poor customer service by the agent helping him, and berated. We were even made to cancel the reservation and rebook because of a payment policy that had supposedly been put in place 2 years ago, but had not been implemented until our pick up person butted heads with this individual. After having no trouble with our reservation for the two-week duration they used the car, we returned it with no damages. The keys were handed over to an agent, and the agent did a full walk around, without making note or alerting us of any damages. This gives us reason to believe that these charges have been made in retaliation to our initial encounter. OR they are trying to claim damages at our expense in order to fix up the car. We have now been served an estimate of damages to the bumper noting that a replacement needs to be made followed by a finish sand and buff we are not responsible for. And when we attempted to contest these charges, we were again met with rudeness, apathy, and a general lack of willingness to help. Calling the general budget line does not help either because they are an independent location, and I went through 4 representatives before I was told that they wouldn't be able to access my information. When I asked if there was anyone else I could speak to, I was transferred to the main menu without any sort of closure. DO NOT rent from this location if you can help it.
I was told I could not use my Apple Card for the deposit on a prepaid rental. Just the deposit was put on another credit card. I rented in JULY and still have not received my deposit back October. I filed a dispute and budget claimed the charge was accurate. I called them and sorted it out. In AUGUST I received it from budget in writing that my deposit would be returned in 7-10 days. Still have not received it back. I keep calling and being told it’s “in progress”. I will NEVER rent from budget and cannot recommend them to anyone I know. Steer clear of this horribly ran rental company.
7am Flight was cancelled, had to get another one. Arrived to budget fastbreak cancelling at 12pm and had the pleasure note the sarcasm of talking to Summer. As a side note, Summer needs to be kept away from any form of customer service… or human interaction for that matter Summer Impolitely told me car was cancelled cause we don’t wait 5 hours for you and that they had no cars prepaid reservation I had a Funeral to attend and was stressed as it was. The distasteful customer service interaction, the ease at which Budget took my money and then told me to wait 4 hours and the fact I had to Uber $200 to arrive there late resulted in a an all round nightmare day. Budget Group. Lack of empathy, lack of customer service, lack of compassion. One less car rental company to consider next time. Displeasure as always Budget Atlanta Airport!
Waited 1 hr. and 45 min. in line to get to the counter. 1/2 as long as the flight from Los Angeles Then squeezed into a Mini Cooper even though I had reserved a Corolla but could not wait longer. Car supplied was found to not have hood latched properly as we exited on to Atlanta freeways. Emergency pull off to freeway shoulder exposed me to high speed traffic to completely latch' hood. Thus far I have been assured my complaint will be responded to within 48 hours. THREE TIMES !! Do not take your chances.
Worst possible customer service. As soon as I boarded my plane I realized I left my prescription sunglasses in the rental car. I immediately called them, emailed them, and filled out their contact form. I did this 3 consecutive days and no one even bothered to communicate with me. Trash.
This place is the absolute worst car rental place I’ve ever experienced. The staff was horribly slow and rude. I didn’t get the car I pre-ordered weeks in advance. I will never use them again. The other car rental companies ran circles around them and seem to be a lot friendlier. I wouldn’t advise anyone to use this location
We had a family emergency and had to get a car last minute. They provided us with a great deal for a one way car and did so with a smile! We so appreciated the help during a stressful time.
I arrived at the service counter at 9pm after my arriving flight. There was a 45 minute line due to a lack of customer service representatives. I finally was helped only to be told I would have to wait around for 2 hours until a car was available for me. I was exhausted, but had to kill two hours and returned at midnight to finally retrieve my vehicle. This is the last time I patronize Budget. They have no respect for their customers and their staff are poorly trained. The old adage, you get what you pay for couldn’t be more true with Budget. They may have the lowest price, but they treat their customers horrible. Going forward I will go out of my way to avoid Budget Car Rental altogether.
We had a sports tournament in Atlanta and purchased a 24 pack of water bottles at a gas station. We did not drink all of the water before returning to the airport. Upon arrival, we gave a bottle to the sweet woman where we returned the vehicle. I asked if there was a trash can where we could dump the remaining bottles because we couldn't take any on the plane. She suggested we just leave the bottles. The cleaning crew would love to have them. Awesome! I didn't have to waste them. A few weeks later I get a $125 cleaning bill for liquids left in the vehicle. I called Budget to explain the situation and they said they couldn't refund the money but only reduce the charge a little. Unbelievable. That's wrong on so many levels.
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