Budget Rent A Car

Rented a van to drive out state and was given a Chevrolet 15 passenger van without any gas. Spent $94.00 to fill it up. I was expecting to leave in the morning. I drove off in morning and front wheels started to rattle. Pulled over to check if tires needed air and looked at both front tires and the inside of tires were bald with a bubble and you could see the metal tread of the tires. Luckily I was less than 50 miles from my home and rental place. I returned the vehicle and was still charged $52.00 and was not reimbursed for putting gas$94.00 in the vehicle. The fact that this company put my life in danger for the negligence of not properly inspecting the vehicle prior to sending it to a satellite office is ridiculous. I will never rent a vehicle from Budget again nor will I recommend your services to my family, friends, associates or even my enemies. 1 star applied to be able to share post.

Rented period: August 2023 During our rental, we encountered a deflated tire with low pressure the message came on the panel. We then had to go to a gas station to pump up the tire at night time. After that, it happened AGAIN the following day. We contacted the Budget reservation line and they weren't very helpful. Spoke to 2 different reps. One tells us it's fine to exchange car out at Avis, since it's a sister partner. The other rep said we weren't able to and had to return/exchange car at the Buffalo Airport. We drive to the Buffalo International Airport, which was out of our way, costing us more time and money, When we arrived at the Buffalo International Airport, we had to wait almost an hour for an exchange of vehicle, which wasn't even in the same class as ours. Overall, it was a debacle! Budget needs to take responsibility in ensuring the safety of its customers by making sure the vehicle are in working conditions before renting it out to customers. This cost us more time and money during our trip.

Avis/Budget is my go to place for rental cars. I typically rent 5+ cars annually for our family vacations. The location is convenient and I have always received exceptional customer service from the associates here.

Great experience! Ms. Paulette helped me when I mixed up the dates of my car rental! Car was very clean and the gentleman was patient with me as I did a very detailed look over ti make sure I wouldn’t be dinged for any defects. Great experience and will be back

Worse rental experience,the lady behind the desk is the most unprofessional clerk ever,told me to go to another budget wn I came & got the car wn my reservation was there & it won't to late to go down the street to another budget Then call me stupid because I brought the car back early & parked behind another car in there parking lot & didn't no they had a drop box in the back of the building,also didn't give me a receipt Then told me not to comeback there,no problem because I wont ever comeback in there

Beware of hidden charges and counter staff who could care less if you have questions. Make sure YOU read the entire rental agreement contract before starting your trip. Better yet, have your attorney look it over. They checked the car in on return, handed my a receipt for one amount and THEN charged my credit card with a higher amount. NO ONE from Budget contacted me stated there were additional charges!!? How can you charge a higher amount after presenting a receipt with a different amount?!???! Budget thank YOU for ruining the first trip I've taken in over 4 years. You really know how to put the 'service' in customer service.

I have used Budget almost exclusively for years. This is the second time I've received a car with the horrible stench of cigarette smoke. The first time it was quite a drive, but I was able to get it replaced. This time I called and when I was able to finally understand what they were saying, they said I could exchange at any location. I went to 7923 W Broad St, Richmond, VA 23294. Even though they had plenty of cars in the lot and they were closing in 45 minutes, they said everything was reserved. Why couldn't they could give me one and get mine cleaned for one of their future reservation, but no. I called the phone number again and they were more worried about getting me to a supervisor so I don't get charged for the cleaning. They were not helpful.

Excellent customer service from the kind and helpful lady at the location and the car detail gentleman was also very kind. Booked online and they didn’t have the vehicle but the kind lady at the counter had a stellar option and it was a smooth transaction to the better vehicle that had the same gas mileage and room we needed. Will definitely book with them again and use this location. This day in age it’s all about everyone doing the best they can and this location came through with all our needs.

Great rates, car selection and availability and fast awesome customer service at 7923 West Broad St.

You get what you pay for but crumbs in the seat? Sheesh and when I point this out and the give me another one with a transponder even though they said they didnt have one it was being cleaned. I would have waited if I knew this. The womans attitude was the worst ever. She said the car was around the side when it was around back and i corrected her. Then I asked for the car to please be unlocked cause my stuff was still in it and she goes "you need to calm down" never again will i use this location. Edit: as I have been driving this error keeps popping up saying maintenance is required. I have no idea what needs to be done but this might warrant a formal complaint.