Budget Rent A Car

My rental car experience with Avis/Budget is great . They always have the best deal compared to other companies. The cars are great! Will always check with them first and you will be happy!!

They are completely unreachable by phone when you need help at any point during your rental period. God forbid should you ever run into and problems with your rental. And they’re also extremely slow when processing a pick up or return. This business could be run much more efficiently but it seems like they have no interest in doing that. It’s a shame. Won’t be coming back to this branch.

If you call to reserve rental car do not ever "pre-pay in order to receive savings." I returned my car a day early and Budget said they couldn't adjust payment because I pre-paid. Felt ripped off

This rental business is appalling. We rented a car online and prepaid for the car. When collecting the car, it had not been returned. After 15 minutes we were informed the car was not being returned and we would have to pay extra for any other car. The associates were not interested in finding an appropriate solution. On returning the car, we were charged a much higher amount than agreed to and also accused of being late with the return-we returned the car under 24hours. There is no customer service, no interest or desire to find solutions and a “blame the customer” culture is overriding at this location.

I was given a rate in the website. I paid for it. When I got to the place they said I used a company code ? which I wouldn’t have access to one even if I wanted to. They increased the rate, treated me as if I was lying and made me pay more. I really wanted to just leave but I needed the car. Lesson learned, if I can’t trust the website then I am never renting with Budget again.

Service with a smile and a decent car at a decent price

Got a rental. Car gas and condition wasn’t check by rep. But I check it myself and took a pic of the gas tank meter. I did my own walk around. When I too it back. Rep did not question me that the tank was full or not when pick up. But instead took it upon his own to charge me extra for a full tank that wasn’t full when I picked it up. My credit card was charge also. Now there’s 2 charges on my account. The right one and the one he did without consulting with me about first. It a headache to get honesty employees any more. Or someone who just know how to do the job

This is my third review from this budget I just returned a rental from the week no issues on the car this time. But, this time I was being charged for the Budget insurance when I clearly stated that I will be using my own. And plus on top of that with the gas. I brought the car back with a full tank and i was being charged $20. I had to call Budget directly in order to get that issue resloved.

So easy!! The customer service was awesome, I was in and out, the man warmed the car up for me. It was honestly one of the smoothest car rental experiences I've had. Will definitely use again.

I liked that the car was ready and waiting for me. I also appreciated how flexible Budget was with my early return of the vehicle. I highly recommend this location for rentals to first time renters as well. Thanks staff at Budget I will be back when I need another rental.