Budget Truck Rental

Called location on Tuesday they told me I had a truck and all I needed to do was show up. I got a reservation number as well. I showed on Sat morning and they dont have my reservation on file and they dont have the 16' truck. Representative said I would have to call 800 number. Called 800 number and they said my reservation dropped because I did not provide a credit card. They made a new reservation for 16' truck and said it would be at the same location but that it wouldnt be there until 10AM. As the truck was going to be at the same location I asked the reservation agent to please verify and she confirmed the truck would be there. Went back to the same place, talked to the same person and she told me they did not have a 16' I asked if they would call the person who had the truck and they would not. Called 800 number and they said they would have someone look for a truck and it would take 15 min to 2 hours. Called at 2 hr markand they advised it would be another 2 hour. Waited an hour and then decided I had to find the truck on my own. Ended up going with U haul.

Horrible experience. As soon as I walked in the lady at the first desk had a attitude “what are you laughing at?” I ignored it and continued to try to rent the truck but she made the process difficult and awkward with her mean facial expression and slick remarks. I wish I could give 0 stars because she didn’t have to behave like that.

Had to wait over 1 hour to return a truck. The website shows the office open at 1 AM and door shows 10 AM and the guy showed up at 10:30. Computer was down so no printouts were made. Find another company to rent from!!!

I was here for a total of two hours... There were 3 staff members and yet still nothing was getting done. Poor service felt like she was trying to ignore me the while time and treated me like I was stupid. Will never rent a truck or car from here again!