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Cabinet Express LLC

  1. Gallatin
  2. Gallatin Store

Reviews, get directions and information for Cabinet Express LLC

Cabinet Express LLC

About

Cabinet Express carries high-quality kitchen cabinets, bathroom cabinets, countertops, and offers experienced installation services to the Gallatin, TN area.

Description

Cabinet Express has earned a reputation among Middle Tennessee builders and homeowners as one of the region's finest cabinet and countertop fabricators. Serving Middle TN and Southern KY



"Cabinet Express has earned a reputation among Middle Tennessee builders and homeowners as one of the region's finest cabinet and countertop suppliers. Serving Middle TN and Southern KY"
Address: 1089 Gregory Dr, Gallatin (Tennessee) 37066
Phone: +16154516210
Email: ten.sserpxetenibac@ofni
State: TN
City: Gallatin
Street Number: 1089 Gregory Dr
Zip Code: 37066
categories: cabinet & countertop store


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00


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Reviews
I would like to warn you about using this company to have your countertops replaced. I ordered my countertops through Home Depot and they subcontracted Cabinet Express for the job. I was originally told it would be 5 weeks to installation. It was close to 3 months. When they did come to install, they had cut the backsplash to the wrong height. The two gentlemen that they sent to do the job were unable to explain anything to me or to answer any of my questions because neither of them spoke English and I cannot speak Spanish. When they cut the hole for the sink they did not attempt to contain the dust or mess in anyway. When they left I had black granite dust all over my house which is an open floor plan and all over the inside of my cabinets. I had to remove everything and clean it out. It took a lot of phone calls and 2 weeks before they came back to install the backsplash. That was the highlight of my experience. Adam was experienced, courteous, and very competent. I thought it was over. But a few weeks later my dishwasher fell backwards under the countertop and became unusable. In trying to figure out what happened I saw that the original installers had not put the 2 clips that hold the front of the dishwasher back when they pulled the old countertop, or made me aware that I should have, and instead, they had mounted 2 pan head screws to hold the lip of the dishwasher forward. Unfortunately, that did not hold for long. When the dishwasher fell back under the countertop the 2 screws drove 2 gouges out of the top of my dishwasher door which now looks terrible. Cabinet Express has said that they are NOT responsible to fix this, so Home Depot is filing an insurance claim while I wait for my dishwasher to be fixed. Please find another company to do your countertops.Service: Installation
Cabinet express was amazing to work with! They were handed a situation when the Nashville tornado hit, and were so professional and fast to help us navigate getting countertops into our kitchen. Carlos and Clem did a fantastic job installing the granite- it looks flawless and they were professional! Lacey was so nice to work with in the office as well. Couldn’t have asked for a better business to work with. We absolutely love our granite! Thanks a million!
Love our Quartz countertops! Everyone went above and beyond our expectations. Would definitely buy from here again.
Update: I only gave one star to my previous review due to my aggravation over the length of time it was taking for my counter tops to arrive after measurements were taken 5 weeks at that point and receiving very little help from the reps answering my weekly calls. However, once I was able to speak directly with Lacey and she took control of the situation, my counters arrived and were installed two weeks later. Although the shop's fabricators somehow forgot to cut out the area for the cooktop, the installers were able to do that on site and the installation, itself, went smoothly. The counters are beautiful and I am very happy with them. Once the renovations are complete, I will update again with photos.
Professionalism at its best!! Very impressed with Lacey, Tyler, Adam and the whole group I worked with at Cabinet Express. Due to a Home Depot admin error, there was a small issue during my install. Cabinet Express reacted VERY quickly and worked with me to get an immediate resolution and I am 100% a happy customer. The attention to detail is outstanding, and in 2020 the ability to get someone on the phone to talk to during home renovation projects goes a LONG way with me. Would recommend Cabinet Express to everyone..amazing work, thank again!!
We added a kitchen island and needed a granite top that matches our existing kitchen granite top. After speaking to Ben over the phone and via text, we made an appointment and he took us twice outside to make sure we are happy with the granite slab we choose. Also, the gentleman that came to measure and install the granite was professional. The fabrication of the granite is spot on. Everything was done very fast. Excellent customer service, I definitely recommend Cabinet Express!
I don’t have the space to truly tell our NIGHTMARE story dealing with this company! We LOVE the quality of our cabinets, although that’s no credit to Cabinet Express, as the cabinets are manufactured in the Midwest. We do have praise for the installers who installed our cabinets and countertops; they were awesome to work with, but beyond that, we have nothing good to add! We had countless phone calls that we initiated-promising dates that never happened, etc. I picked out my counter top, was told it was in production at least twice, only to finally discover the countertop I picked out had been sold and the replacement looked VERY different from the one I chose. When nothing they had in stock matched my kitchen, I was given two warehouses to go search AND had to pay an additional $1500 because they had nothing in stock to match my cabinets. The one they received to replace the one I chose originally did not match, and my designer even admitted that fact. The installer REFUSED to install our island/bar countertop due to MAJOR safety concerns! He said it could fall on someone’s leg. When we told Cabinet Express about the faulty design, we had to order and pay for additional posts to ensure our island/bar countertop was installed safely. Their suggestion was to add two more brackets, again, the installer refused, due to safety. We spent $40k plus with this company and it was a total nightmare for months! I would be told I was on the schedule for a certain date, only to discover that date moved to days away. We’ve only touched the tip of the iceberg... we do not recommend this company at all! Again, we love the cabinets they sell, but their customer service is none existent! They want to be paid in advance, then they have your money and you wait on them to decide when you will receive your merchandise or an installation date. Additionally, when I paid the $1500 extra to order another countertop, they told me it hadn’t been delivered. I called the warehouse and was informed it had been delivered early that morning. I called back and they finally found it for me. As I said... a total nightmare every inch of the way!
In early September we ordered our new kitchen from Lowe’s and paid a deposit for quartz countertops that were subcontracted through Cabinet Express. At that time we were told the deposit would be used to order the materials and there would be about 2 weeks between cabinet install and countertop installation. Our cabinets were installed November 4 then CE measured for the template and final payment on November 9. On November 10 we were told there was a delay with materials because of Covid and it would likely take 3-5 weeks for materials that were supposed to have been pre-ordered in September then a week or two for manufacturing and installation. I called for an update December 4 and was told materials were now taking 5-7 weeks so a possible installation estimate of mid January, but no guarantee. That afternoon I called 3 different local countertop businesses. They each had a lower price and could get the install done within 10 days. We canceled the order with CE and went with someone else. Our beautiful countertops were installed just in time for Christmas- not because of Cabinet Express, but despite them.
We started the process for new countertops in December. After meeting with the sales associate, Alicia, and having initial measurements done, we made an appointment to go to the showroom to make our material selection. That process was easy and fun! It was about a 3 week process from the day we paid to install. That included some holiday days too. Our install went great and was scheduled in a timely manner!! Clem and Carlos were our installers and were great! They were very efficient and clean! The only hiccups we experienced, which gets to the 3 star rating, were related to our sink. We wanted to reuse our existing sink, we were told this was not a problem. We provided the team with the exact model and information of our sink. We were told if there was going to be an issue they'd let us know prior to cutting our slab and we could go with the free sink that was currently offered. We didn't hear anything so assumed all was well. On the day of install, we noticed the sink corners didn't match and the sink corners were exposed. We mentioned this to Clem and then called the Sales Associate. Cabinet Express did replace our sink with the model used to make the cut however, this added another 2 weeks to project completion. We also had to take apart our sink 3 times. It was an inconvenience that could have easily been avoided with communication up front. To have the sink slab installed and basically have the Install Manager just wait to see if we brought up an issue, isn't great customer service. Overall, we are happy with the countertops and that aspect of the process but everything else was unnecessary headaches.
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