Cafe Rio Mexican Grill

The manager Ryan was exceptional. The many times that I have been there, he prepared my order with a smile. That enthusiastic attitude made my day. There tacos are delicious. I'll be going back. Vegetarian options: Love the options of the many toppings besides meat. Parking: Free large parking lot Kid-friendliness: It's a family oriented restaurant

Racist employees. I and another girl waiting for the order. I waited for 50 mins and the staff just ignored me several times. But he would ask the girl information about the order. I talked to the guy and the guy pretended not to understand my English until the other customer repeated to him for me. Then he told me they just hold the order because 1 item unavailable after I waited 50 mins. If want the order I still have to wait 15mins. It’s so disrespectful waste other people’s time ON PURPOSE!

Food was delicious but the service was horrible. Not friendly or cheerful when taking my order. They chat amongst them and unprofessional with the paying customer. Why isn't there a manager overseeing the run of the place. No manager to be seen to complain only unprofessional employees. I love Cafe Rio food but employees need more customer service training, where's the manager? Parking: Plenty Parking lot

Came to this place when it first opened, I did expect for them to be a little crazy packed. And the food was good that day. But not great I have gone to the one in Redlands and I was very impressed with that one the food was great every time I went and service as well. I've gone two times to this location in Rancho and I've had bad luck with my food so far. I gave it one more try today and I'm definitely not going to come back to this one at least. My rice was undercooked it was very crunchy my beans were still little hard. Also make sure you ask if anything that you are adding to your meal is extra because sometimes they don't tell you till after they put it onto your plate. My kids added because a guy you're onto their burrito and dating let them know till after the fact they had ordered it on top of their food. Shredded chicken was included in my meal but if you wanted to change it to the other kind of chicken then it's extra. My husband's burrito was okay a little on the salty side. My kids had a different kind of burrito they really liked it and it was really good.

The food was really good. However the line can get long and take a while to get through. It reminds me very much of Chipotle. However this restaurant chain does have more variety.

Food taste delicious. Not too happy about their prices. $10 for 2 tacos?! Very small meat portions recently. And the service is always super slow. Food taste good thoughFood: 5/5

This was the FIRST TIME that we tried Cafe Rio, and is probably the LAST! I was not impressed at all with the Customer Service! Unfortunately the food was Decent Tasting, hence the 2s. The food prep server was less than enthused to have to describe what the different options were and the cashier was noticeably annoyed that we could tell her exactly what we had ordered. Again, this was our FIRST visit! She even snapped, "Next time you'll know to remember!" The Steam Table and Frige Top that they sever off of was DISGUSTING!! They had a person using a rag to wipe dripping and dropped ingredients in between the drop in containers away, but it was just falling into the clean food. There was absolutely no concern for Cross Contamination! The server changed out the pico de gallo in front of us, pulling out the old container and dropping in the new. Then poured the remaining pico on top, in doing so, over filled it and pico all up the side of the dirty wall of the service area. My Suggestions to Cafe Rio: If your gonna be so sloppy, maybe dont have a glass guard to show this barbaric process! And have a marker to write what each meal is on the side of the containers or lids, so we dont get scolded by the cashier! Like I said, the food was Decent, every other aspect was NOT RECOMMENDABLE!

The food tastes good, but the guacamole was brown and old. Kids can only choose quesadillas. Let’s just say what everyone here is thinking...it’s Chipotle with a few more options.

This was my first time trying Cafe Rio and the customer service was horrible. My friend was excited for me to try this place out. There was no line, yet we waited for over 5 min while the employee's behind the counter clearly saw us. Nobody said anything to us. Not a , "we'll be right with you" or "Hi! Welcome, just one moment" I finally had to ask, "Is someone going to help us?" To be honest at this point I was ready to go next door to the Habit but my friend really wanted to eat here. This was her first time at this location and she was surprised at the lack of customer service. Once the guy did come out that was supposed to help us, he continued to ignore us and refilled lettuce that was already full. He did not listen to what we asked for. Was just plan rude. I did not feel welcome here. It's unfortunate, the food was good but will not return to this location.

Definitely must eat at place. Food is very good for being a chain eatery. Prices are mid range worth every penny spent. Portion are healthy and there selections on the menu for your big appetite to small. Must Try!!