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Reviews, get directions and information for Cal Spas

Cal Spas

About

Cal Spas is the leading luxury spa maker for the world and works to make sure every home can have a home resort experience.

Description

The Cal Spas story begins thirty years ago at a crowded county fair. The year was 1979 and California Acrylic Industries was a Pomona, California based pool builder in need of a way to exhibit a large variety of pool designs in a small space. To solve this dilemma, the company created small scale versions of its formed acrylic pools and put them on display for customers. The miniature pools sparked interest and the company began to receive special requests for acrylic hot tubs. A year later, with the company's hot tub business growing, California Acrylic Industries took a leap of faith. The company stopped building pools and focused full-time on the hot tub business-and Cal Spas was born.

Cal Spas began with a small selection of hot tubs in a choice of only a few colors and styles. Gradually, the brand grew in popularity and within a few short years, Cal Spas began nationwide distribution. The company outgrew its 10,000 square foot manufacturing facility and moved company headquarters to its current 40,000-acre location in Pomona, California.

In 1995, after 16 years in the spa business, the company embraced a new direction and established its mission to grow Cal Spas into a global leader in luxurious outdoor living products. In 1997, the company launched the tagline "Changing The Way You Feel" to reflect its mission to serve dealers and customers with a full collection of Home Resort products. Shortly thereafter, Cal Spas began a gradual rollout of gazebos, barbecue islands, fireplaces, firepits and saunas.

Today, the celebrated hot tub maker is world renowned as the #1 Global Manufacturer of Home Resort Products. Cal Spas produces premium collections of lifestyle products from its headquarters in Pomona, California and distributes worldwide through a network of specialty dealers.

The Cal Spas brand family of products includes Cal Spas hot tubs and swim spas, and Cal Flame high-end outdoor grills and hardware, barbecue islands, outdoor fireplaces and firepits. From our humble beginnings selling swimming pools to our future in the homes of families around the world, Cal Spas remains committed to giving you new ways to enjoy the outdoors at an unbeatable value for any budget. Let the Cal Spas story continue with you.

From our family to yours, bring home the integrity, craftsmanship and fun of Cal Spas today!

Address: 1462 East Ninth Street, Pomona 91766
Phone: (800) 225-7727
Email: moc.sapslac@ecivresremotsuc
State: CA
City: Pomona
Street Number: 1462 East Ninth Street
Zip Code: 91766
categories: spa


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Reviews
Love our swim spa. My wife and I took five years to decide which spa to purchase. She wanted a pool for swimming and I wanted spa for relaxation. We compromised on the swim spa and I was concerned about increase in electrical cost. After purchase the initial heat up was most cost and maintenance is not a huge expensive. We are both very happy with our purchase and use it daily.
May 2022 my girlfriend and I purchased a Cal spa at the LA County fair. The staff was very courteous in the sales booth and the delivery team was exceptional. We were notified on every step of the delivery and the delivery crew one above and beyond. We love our spa and use it very often. Very easy to use and very low maintenance
I love my Cal Spas hot tub! The whole process from start to finish was impressive. I bought my tub from Caine at the LA Fair and was given the whole rundown on what to expect when it arrived. Delivery went smooth and my kids and I enjoy our Platinum tub a few times a week I think I bought the 93 jet spa and I think I’ll be upgrading within a year. Very happy with this investment!
I bought a 7 foot spa at the LA County Fair in May 2022. I love my spa, the customer service is Great, the delivery was seamless. I highly recommend Cal Spas if you are looking for a quality product.
I purchased a spa from Cal Spas. The communication was great, delivery was scheduled and went off without a hitch. Everyone I dealt with from the salesperson to the delivery crew were very professional. The spa itself is amazing and I’m super happy i decided on a Cal Spa.
This has been the worst experience. They have the worst customer service and your calls go straight to voicemail. My husband had to take 2 days off work for our spa to be delivered and not only did the NOT show up they didn't even bother to call. Well the first time they called the day it was suppose to arrive, the second time they couldn't be bothered. They lied with the excuses they gave as to why the spa wasn't getting delivered which made them even more untrustworthy. Next time the delivery driver and scheduling department should get their stories straight. I do NOT recommend them at all.
do not work here do not buy here i worked here and it was crazy how they have these employees no ac in shops basically a shed break room outside no water dispenser no communication with management, jerry tends to the owner and gets employees to do unnecessary task to try and please him or scared to tell the owner about repairs that need to be done , poor pay bad work conditions these employees dont care about taking care of material or making sure theres any quality in the work. i worked hands on and take my word dont buy here and definatley apply some place else your welcome
Absolutely HORRIBLE customer service! They set me up as a dealer back in May of last year for the American Spas Line. We were sent all the necessary paperwork to setup the account including price lists, photos, specs on each spa, etc. We finally got all the spas added to our website and sold our first spa. We sent the order in, and I NEVER HEARD FROM ANYONE. I called and called and called, and finally some girl answered the phone after 1 week of calling and transferred me to someone named Bernie Bernard. He told me he was on the Cal Spas side of the company, but he would be happy to help me with the American Spa I sold since it is from the same company. After 2 more weeks of going back and forth trying to get the spa made he told me it would be done in 5 weeks, I was told the pacific blue color for the fiberglass coloring on the spa I ordered was out of stock and that he could use a slightly different blue but on the same spa I ordered...which my customer was totally fine with. He told me to re-send the order in and that they would get going on the spa and he would put a rush on it. It has now been 6 weeks, and he said he "dropped" the ball and it is his fault, and that they now can't find ANY of my paperwork that I sent in when I set up the account, and that they now cant make the spa because they dont have any of it. WOW, Marabelle set up my account in May of 2019, I re-sent them all the corresponding emails between her and I and NOW THEY JUST WONT ANSWER THE PHONES, NONE OF THEM. They won't return my emails, my phone calls, NOTHING! THESE PEOPLE HAVE A LOT TO LEARN ABOUT CUSTOMER SERVICE...I have a feeling this covid thing is going to put them out of business...do not buy anything from them!
I have been a spa service tech for over 15 years, and work on all brands of spas. In my professional opinion, Cal Spas is one of the best brands out there. They use the highest quality components such as Balboa controls, and don't use proprietary parts which limit availability and drive up service costs big time Hot Springs, Jacuzzi. Their spa shells are some of the thickest and best made I have seen, and the layouts are all very roomy and comfortable. Cal Spas has moved mountains to keep making quality spas in the middle of this pandemic, and I can't give them enough credit for how well they have handled everything.
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