I am so frustrated and disappointed with the Canada Post Office service. I regret that I used their services. It was supposed to be fast ,reliable with tracking number next day delivery. It takes them now one whole week and my letter was not delivered yet. It took one day to get to Ottawa.Then It was processed in Ottawa on October 03,2022. They are supposed to deliver it to Gattineau/near Ottawa. So far it takes them 3 days!!!!!!!! I am writing my review on October 06,2022. I called the Post Office,they issued a service ticket,they are supposed to investigate and then nothing happens. I hope they did not lost my important letter.Otherwise I am going to sue them big time. Enough is enough.RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I will never use their services again.I hope the Post Office CEO will read the review.He is not worth his 500K/year salary anyway.What a mess.Addendum. They finally delivered the letter. Should have a better methods to scan and track anyway. Thanks
Has got to be hands down the worst service offered by a mailing company. I got the classic response from one of their agents :“service delays and there’s nothing we can do if you need it sooner reach out to the seller.” The good old pass the buck instead of figuring out the why and when.
Got a phone call from Canada Post this morning. In the whole conversation the agent was using a condescending tone. Haven't talked to such a rude person for years! Very disappointed.
Delays after delays... Given notice to expect package to be delivered one day, nothing shows up.. then they change the expected delivery date to 5 days later.. are you kidding! Absolute terrible service and if the government is looking to make budget cuts.. start here. Unreliable and a waste of taxpayer's money.
Somehow Canada Post is the less reliable shipping option between them vs just putting your message in a bottle and putting it out to float.
December 2021, I ordered an item online that was unfortunately going to be delivered by Canada Post. I say unfortunately because Canada Post is very proficient in losing packages which they did with this one. After the Delivery standard date for Expedited Parcels available from tracking had passed, I called Canada Post to ask where my parcel was. They couldn’t tell me. Just another incompetent blunder from Canada Post trying to be a parcel delivery service. I contacted the company who confirmed the item was given to Canada Post to be shipped and that they were treating it as another Canada Post item lost in transit. They assured me that if I re-ordered they would not be using Canada Post as their delivery service again. Unfortunately the item was out of stock when I tried to re-order it.
I would like to say about unprecedented service when bad situation was turned around by a single person. Her name is Thorlein, she demonstrate very professional approach to resolve a problem.Also would like to mention facility manager in Toronto Scott B - in very complicated case didn't give up and provide very good customer service. Thanks Canada Post for having employees like them.
Awful Service as usual.... I cancelled my business reply card service over a year ago and they keep invoicing me. I had spoken to an online rep who was actually! nice last year and she agreed to cancel our services. After my second invoice I was told I had to email my request. What a joke - four email later nothing has been done. These guys could not organize a one-car-parade. This dinosaur cannot die quickly enough. I have little service with Canada Post as my business is paperless; but, the few times I have used the "Post" the service has ALWAYS been a disappointment. And here is the best part ... time to go on strike again for more money. Over paid and under-skilled in the customer service world.
Maybe they can try actually delivering packages? What a novel idea. Instead of leaving fake failed delivery slips in the mailbox and never actually making the attempt.
This is a poorly run business and I can only imagine that the employees are treated as badly or worse than paying customers. My package worth less than $100 was lost and finally delivered over a month late. Rather than just refund me for the trouble and lost business CP dedicated time to three long telephone calls, sent numerous emails, and two follow up calls. They spent way more on not giving service than if they had just done what every other properly functioning business would do. Stop giving jobs to people simply because they have been at your antiquated company for years. Start making business decisions like it's 2018.
