Canadian Tire

Waited almost 40 minutes for the person to refill this and nothing. Found a manager after 20 minutes and he assured me the person was on her way. Left without getting any. Guess I will order on Amazon. Work ethic is definitely nowhere to be found here. UPDATE: I was asked to contact customer care. I did, and provided them with details. They said I would be contacted by the owner. Still waiting.

AVOID this CT location at all costs. They simply treat everyone as a theft like many other reviews say. My wife went in today and couldn't find what she was looking for. On her way out, a cashier stopped her and demanded to search her bag instead of asking her if she could find what she was looking for. The cashier lady even put her hand into my wife's bag going through her stuff. I called the store and spoke to their manager - Mark. While Mark tried to explain to me that this is their store policy and they have all the rights to search their customers' belongings, he obviously has trouble understanding the difference between RIGHTS and RESPECT. I had no choice but to contact their cooperate office. Jordan helped me to file a formal complaint. I was shocked to learn from him that this kind of complaints is not unique, and it is entirely up to the individual store to implement such policy. This is 2023, not 1950s.

Excellent found nice kitchen utensils..great atmosphere and service.

We ran out of transmission fluid and Jacob was absolutely amazing with the service he provided. Not only did he ensure he had the products we requested, he had it ready for us at the parts desk when we arrived to pick it up. He also came outside after his shift was over to offer us assistance. He is an amazing young man! He deserves a raise for his excellent customer service!

Used to be a good store, but now it's the type of store where you can sit in front of a locked case for 15 minutes with 2 kids crying, trying to text the service number 8 times to get help, call the store, and have 6 employees walking past you and receive no help whatsoever, no replies, nothing. Either unlock the cases, move the items to a regular shelf, or do your job

I will never recommend this store. We were in CT innes branch this morning Sun August 27, 2023 between 10:20am - 11:55am coz my husband is looking for a particular tire that he saw on adds online. The staff in front said they dont have it, but how come it is on their add online??? So we ended up buying the one they have in the store, which he said are better. We waited for them to install the new tires, it took around 1 hour i guess so. And when its done, we just left and went home. Then we check the invoice and saw that the tires they put are wrong size! So my husband have to come back… and missed his other appointment coz he need to bring the car back. They refunded the amount, then they charged us more than what they refunded! Why we have to pay extra when it was their fault to put the wrong size of tires in our car??? Nothing went right with their service! I would never recommend this store, stay away guys. The guy in front was not helpfull at all also.

It’s an okay store. Wish their departments communicated a little better and had a more reasonable approach to cater to clients not assuming customers are always up to take advantage of them.

Happy to shop when there are sales. Wonderful associate by the name of William helped us out when the website said an item.was in stock, but when we got there it wasn't on the store sales floor. William happily went to the back and got us our items so promptly and so kindly to boot. He's a huge asset to this CT location.

The employees at self check out were all xtra nice to my puppy and gave her some treats. Well stocked store, lots of people working to ask questions.

Where to start? One has to track down the staff most of the time to ask for help. This is because the staff are either too busy talking to each other about their social lives or they are too busy stocking shelves or merchandising. The Garden Centre is pathetic, with the plants half dead from lack of watering, and closed to outside access by June. Not to mention the messy and unkept area where the soil, rocks, mulch, etc. are kept. I don't expect this area to be extremely clean, but at least the bags could be stacked properly, dirt from torn bags swept up once and a while, and plastic picked up on a regular basis. The concept of customer service, for the managers of this store, must be foreign, as they do not seem to put the customer first.