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Reviews, get directions and information for Canyon Dental Group

Canyon Dental Group
"Se habla Español. At Canyon Dental Group of Valencia, we believe that a visit to the dentist should be as pleasant and stress-free as possible. That's why our dental offices were designed to keep patient comfort in mind. Whether you need to schedule a general checkup or require more extensive dental work, we will address any concerns you might have prior to treatment and answer all of your questions in a relaxed, pressure-free setting. At our dental practice, we offer: Easy appointment scheduling, Convenient office hours, a caring, attentive dental staff, and Flexible payment options."
Address: 28237 Newhall Ranch Rd, Santa Clarita 91355
Phone: (661) 257-4242
Parking: Lot, Street
State: CA
City: Santa Clarita
Street Number: 28237 Newhall Ranch Rd
Zip Code: 91355
categories: dentist & dental office



related searches: 26877 Sierra Hwy Santa Clarita ca 91321, Valencia Dental Group, Baywood Dental Group, Canyon Dental Group of Valencia, Santa Clarita Dental Care, Gentle Dental Santa Clarita, Sierra Dental Care, Best dentist Santa Clarita
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Reviews
I would give zero star if I can. One time I went in for a regular check up and waited one and a half hours. I wasn't even late to the appointment. I got mad when I saw a lot of people who came in as walk-ins go in for treatments earlier than me. One another time, a woman scheduled me an appointment for my due regular check up. But when I actually went in, they said they cannot do any treatments for me because I am not due until the next week. I have more stories like this but I don't want to waste my time writing here. I am not gonna stress myself to go there anymore. But you guys really need to improve your appointment scheduling system. Compare to actual treatment, the scheduling system is very disappointing.
Definitely coming back here, I got an oral toothbrush that was a free. Staff was very friendly when it came to rearrange my appointments when needed changing. Didn’t get annoyed or impatient to answer my questions and offered good, clear explanations for my understanding. Will recommend to my friends and family in search of needing dentistry work done.
I wish I had looked at the Google reviews before I even walked in the door. I too had the worst experience with Elia the office manger. While going over the prices and treatment plan she angrily and very loudly screamed at me to get out of the office because I asked too many questions not to her liking. I immediately filed a harassment claim with the companies customer service department. I later received a call from another treatment coordinator and was told that they would not continue to see me. I was told that the entire office staff felt uncomfortable with me. I was also told that the entire office filled out incident reports but I had no issues with any other staff member. Before I left, I had asked the receptionist if this happens a lot and she gave me a look of fear. I requested an email with full x-rays and treatment plan and only received 1 panoramic x-ray of that day of treatment. Beyond unprofessional, rude and terrifying behavior. I will also be making a formal complaint against them to the state board of dentistry. If I could give zero stars, I would.
I would not recommend if you have kids. Your appointment will start an hour in a half late, After schedule weeks before, they say the doctor is not available. you re schedule. Total 4 weeks. after insurance is approval and being told what they going to do to your kids, You get there and the doctor say ask you, what are we doing here today, he/she said I don’t know. Your kids will missed school, and just to do half of the work, and tell you. You will need to come back
**WARNING**Like most of the reviews left, I too had thee most HORRIBLE experience ever. The manager Elia got in my face and was yelling like she was ready to street fight with me. The front staff have thee worst attitudes/aggression. Many reviews have been left complaining about the abusive treatment received from Elia and her staff, but it looks like Western Dental Group is not taking them serious. Instead Western is opting to paint the patient as the problem. Elia should have been fired!! She is putting the whole office and clients in a very dangerous, confrontational situation. Elia strong arms clients to get large sums of money out of them, extreme price gouging. She uses intimidation/bullying tactics if the client ask any questions regarding the pricing. Western Dental should value their clients safety and provide a non-confrontational environment. Patients should not have to go into a medical procedure with raised blood pressure because Elia is walking around like a bulldog treating them like they're in a junk yard. I guess Western Dental won't take action until Elia verbally assaults another patient and it goes bad for her. It's just a matter of time!! Avoid this dental office at all cost or it might be you next!! If I could give negative 200, I would.
Worst experience! I’ve been going here for 17 months and they have been 30-40 minutes late to every appointment but 2. They reschedule majority of your appointments or will cancel them 2 days prior because the “ortho won’t be in those days” which delays your treatment another 2/3 weeks every time it happens! Which has happened 4 times. One time they just canceled my appointment and didn’t tell me until I was onsite due to lack of payment when they were sending the bill to the wrong address I gave them my new address before I moved and twice after! I even offered to pay the balance while in the office and they told me no. I’ve had 3 different orthodontists in those 17 months and at one point the ortho asked me how I felt about my smile because he thought it looked great when 3 of my teeth were still noticeably crooked… he then asked me how I’d like him to fix it. I wouldn’t recommend them to anyone
Let’s make sure you guys know I’m not putting the star on this review. Make sure you guys don’t loose business by making us wait for over an hour. Also I went in for a regular check up and cleaning. Wasn’t even seen by general dentist was push to see the orthodontics and then was push to the lady after 2 seconds and told my son needs braces and it’s $4495 for braces. That is horrible service. Then I was put in the lobby for another 30 minutes. I had to leave I’m probably never going back.
My daughter was supposed to have her baby tooth pulled from the general doctor in order to continue on with her braces and brackets. I was told it needed to go through insurance for approval and that they submitted everything and I have to wait for her insurance to approve it. Months go by and I hear nothing from anyone. I ask the office what is happening. They say that whoever told me that was wrong and I don’t even need the approval and she can get them pulled. They schedule the appointment a few weeks later for her to get them pulled. I show up for her to get them pulled on her appointment and they say once again that whoever did that was wrong and she now needed ANOTHER consultation and they would have to send for approval and that it would take ANOTHER 2-8weeks. This has been a very frustrating experience for myself and my child who has now waisted so much time with her braces treatment and nothing being done. The office staff failed completely on this one and gave us the run around for months which was a complete waste of time and my daughter is completely stressed behind this inconvenience. I feel they need better command or training on what is needed for extraction ect before they inform clients incorrectly
Horrible, absolutely horrible. Office staff act like they've never dealt with insurance before, I needed a root canal after they already put a temporary crown on a tooth that had a little piece break off. They only have an endodontist once a month, so I made and appointment for that one day, which was 3 weeks later mind you, only to have that dentist apparently not show up and my appointment got cancelled last minute. So I tried to get a referral to go to an outside endodontist, and it was the most frustrating process ever. Back and forth phone calls for DAYS trying to get an authorization number from insurance to get me the referral. They kept telling me they've never done it before and that I should call my insurance myself?! Absolutely ridiculous. FINALLY got what I needed after two days and about 30 phone calls. HORRIBLE EXPERIENCE. Oh They also text me non stop now trying to sell me cosmetic dentistry stuff, they're total scammers.
All of the Doctors and amazing staff, made my experience very comfortable. Each and every employee went above and beyond to help me. In my 66 years I can’t say I have had a more stress free experience. Each Lady, took so much time with me. I can’t say I have ever had my needs met in such a wonderful manor. Each person took there time to address and resolve my issues. In the end my issues were met and resolved. I just can’t say enough about my gratitude for this Dental office. Thank you very much for providing me a form to express my experience.
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