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Reviews, get directions and information for Capital One Bank

Capital One Bank

Description

Come visit your local Capital One branch in Katy, TX! Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts though online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branches. Member FDIC. Equal Housing Lender.



"Your health and safety are our top priority. To minimize health risks from coronavirus COVID-19, we are temporarily closing select branches. Customers will be able to access ATMs at any branch that is currently open. ATMs in external vestibules will continue to be accessible 24/7 as usual, even if the branch or Café is closed. You can also access our ATMs at select Target® locations."
Address: 23910 Westheimer Pkwy, Katy, Texas 77494
Phone: (281) 392-5550
State: TX
City: Katy
Street Number: 23910 Westheimer Pkwy
Zip Code: 77494
categories: loan service, currency exchange, bank


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 13:00

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Reviews
Not quite sure why this location gets a bad wrap. Came in to make a deposit, and they helped me with that process in a timely fashion. Made a credit card payment as well and they took care of that for me as well. Nice friendly staff and good location. Would certainly recommend!
This has got to be my best customer service experience in Banking, stepped into this branch almost frustrated with the credit card issue I had, been to several branches and called, no one could help me resolve something as easy as updating my SSN on my Acct. I met with Chase in this Branch he was very pleasant, he made the call for me, stayed on the phone with them until they got the issue resolved. I'm blown away by how selfless he was, he could have given up when the first two calls redirected him else where but No, he followed through and got me sorted. I am pleased.
The service was terrible and the person upfront had no idea how to do anything. Wanted to open a savings account in person but the Capital One representative upfront didn’t know how to do it and had the worst attitude about it. The service was so bad that I closed my Capital One accounts. It wasn’t worth banking at a place that doesn’t want to help.
This is the Worst bank I've been to In My Life. When you call this location They do not answer the phone. When you drive over to the the bank. Then you find a sign of the door that says drive Through only. I had a check from a customer to cash . I will no longer Except checks as payment from Capital One customers. I would have gave them a negative 5stars if possible
People here were very nice and helpful. It wasn't crowded at all. Place was clean. Didn't had to spend much time.
There was a time when I loved banking with capital one. Now they have changed all of the services they offered and so far none of it has been to benefit the customer. For example they keep closing the branches. I have to drive 20 minutes to the closest one. Then if I want two have 2 checking accounts I have to use the same debit card. I want separate cars. Wish I could give them 0 stars.
We had a problem with a wire transfer. We had a hard time getting some one to help us. Muhammad Khan at this branch was very helpful. He solved the issue right over the phone. In this day and time of digital age, a personal touch speaks a lot. Khan went over and above the call of duty to help us out. May God Bless him.
This is the worst bank in the world!!! It deserves a 0 star! The people at the branch does not know what they are doing.
As a loyal customer with capital one more then 10 years, I like rated this place negative five stars if I can. This place used be good, the staff was polite and professional. But now, some of them are rude and apparently don’t know how to do their job. Toady, a Indian gentleman, who call himself manager, took 50 minutes for a single cashier check, I stand there for almost one hour. And his attitude became angry and angrier because he don’t know how to do it. I can accept waiting for 50 minutes , what I can tolerate is his attitude, you should learn if you don’t know how to do your job, don’t blame customers
Very poor and very slow service staff of capital one they don’t have any respect for customer lots of attitude plz don’t ever open business account in this bank. Big shame on this staff for poor and lazy service.To make deposit they take 1 hr for 1 customer.what a shame for this bank and their lazy staff.
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