I brought my Dad's white marble urn to them and wanted a custom engraving that I made. He was a little worried that the white marble wouldn't take well to it. But, I felt it was worth a try. I am SO HAPPY I DID! It turned out more than TRULY AMAZINGLY PERFECT!
Please Please DO NOT BURY YOUR LOVED ONES HERE PLEASE! My best friend and love of my life, gone way to soon, regretfully was laid to rest here 2 years ago. Our family cannot even just go and spend time with him without having to deal with unnecessary issues. Please do not put any important items at your loved ones gravesite....it will disappear, you may find it in the pile of stuff at the office that they have decided they didn't want out there.....it may not be. If something goes missing they absolutely don't care.They will make sure you receive a paper with so many rules that seem to only be enforced to certain individuals. Grass is not kept up, and if it rains u may find ur loved one under water. 2 months ago the worst continues...they have once again thrown our personal items away. Told us we cannot have things that are obviously on other headstones. Not to mention the bench that marks my beloved's resting place is broken. The entire seat just on the ground. Of course we received all kinds of excuses as to why, but it was supposed to be fixed 2 months ago.... it is still not fixed. Crawfish holes dug all around his gravesite. NO MATTER WHAT THE ISSUE IS....it will only be blamed on u and your family. We had such a hard time getting the money together for him to be laid ro rest....now we have to consider moving him....how...or let them continue to have no compassion for the deceased or there loved ones .But they sure do want the money for the plot. I'm BEGGING YOUPLEASE LET HIM REST PLEASE. THIS HAS BECOME ALMOST DISGUSTING...THE WAY THEY RESPECT OUR DECEASED. It's actually disgusting. It took all of us to lay him to rest.....if I could I would have him moved...but Ican't. . Please do t put ur loved ones here. They all deserve so much more respect than they receive. I'm so sorry that I can't get him get of there.. he doesn't deserve any of this..
It has truly been awful needing monuments twice within 5 years. However, I will say that both times Chasity went above and beyond to be compassionate, and empathetic. At the same time, gave our family exactly what we wanted. Not only did she provide her professional insight, she truly saw us through the way. Delays and all. Absolute sweetheart and gracious throughout the process. I never once felt like just a number and she never gave a “pitch”. Would do business again but hope I don’t have to!
They took very good care of what I needed. This is a company who truly does care about its clients and I truly got that from day one. Chastity is a pleasure to deal with. No pressure and she is a very caring individual. If anything was wrong or didn’t seem right she fixed it straight away.
The posted pictures must be very old because we are very sad and disappointed with the landscaping & maintenance of the grounds. Although, it's supposed to be Perpetual care that's not the case at all, if you walk through the middle and back sections it's so sad that no one is maintaining the grounds. We do it ourselves, but today I couldn't it was just overwhelming. I will call the owner once again before I share my photos. This is where people visit their love ones, where is the compassion? It's just Aweful and very disappointing.
I have lived in Baytown my entire life. I have attended numerous burial ceremonies at Cedarcrest. On the two most recent ones I have been left in utter shock and disappointment with the burial staff. Watching a grieving person be heartbroken because the staff is negligent and seemingly uncaring when things are pointed out is something I would not wish for my worse enemy. In both instances the families had to wait for the Cedarcrest staff to correct issues before the deceased could be lowered into their graves. The most recent case it had rained the entire week including day of service. As the pallbearers placed their loved one down onto the lowering device you could see their facial expressions change. The grave spot was filled with water. I don't have a degree in construction engineering but even I suggested they rent a pump and get the water out. It was a simple solution that could have been resolved before the casket was brought over. The family was attempting to get in touch with the cemetery staff who never answered. Approximately 30 mins later the burial staff begin pumping the water out. The funeral home had already taken the body back by then. This family has to come back 2 days AFTER the funeral to bury their loved one. The non-empathetic manner in which the family was being spoken to was even worse than the fact that the staff would have placed the casket into a literal pool of water had the family not demanded better. I gave one star because negative stars are not an option.
The headstones are looking tacky with every and any kinda trinkets or decorations. They used to be strict about what could be placed on headstones. They tried to say someone was "grandfathered in" to doing something around their family's headstone but I know that's not true bc their family member had passed within the last 5 years. I have a nephew buried there from over 25 years ago and they took of and threw away a trinket his living brother placed on his headstone. They moved another one of my loved one's headstone. The grass was grown over the pieces of wood they set the headstone on. Who knows how long it'd been misplaced. The lady running the office,Chelsea, tried lying saying they moved it because they had a recent burial. There was NOT any disturbed ground near where my family's grave is. So, trying to satisfy a consumer with a lie because it sounded good. I've lived here my whole life. I've got several people buried there and visiting this last week was devastating and very unsettling to me. This type of care and service for my family alone has me worried about any other family member wanting to rest in PEACE there. It has also made me decide to not get buried at all. Especially there. This has really gotten in my head and aches my heart
Most unprofessional services. Had issues day of the service and apparently it was chastity weekend to man the phones. Phones were never rolled over to her cell phone, mortuary unable to contact them, the brother /owner showed up after the body had to be taken back to mortuary to inform the family that and I quote “ we have lives here outside of here, we don’t just sit by the phone!” Oh by the way, if you are black don’t go there because if you speak up about anything the owner immediately says you are threatening him! I would never even bury my dog there!
Out of ALL the cemeteries in the area Cedarcrest Cemetery is by far superior to its competitors in compassion, friendliness, professionalism and pricing. They never nickel & dime you; They always go above and beyond your expectations to fulfill your monument needs.
DON'T BUY YOU HEADSTONE FROM CEDARCREST CEMETERY In Baytwon. They are the rudest family owned and operated business. They are over charging for headstones and making you pay for them, but not ever installing them. PS: From experienced I bought a headstone from Legacy Headstone on Line and they beat every ones prices and delivered withing 2 months. I repeat I recommend Legacy Headstones on Line and stay away from CEDERCREST CEMETERY.
