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Central Laundry Equipment

  1. Ward
  2. Ward Laundry

Reviews, get directions and information for Central Laundry Equipment

Central Laundry Equipment
"Alliance Laundry Systems Distribution, formerly PWS Laundry, is your globally focused and locally committed full-service laundry distributor.We provide:- Commercial equipment- Parts, service & support- Site & contractor selection- Store layout assistance & installationWhether you are in the laundromat business looking for a better return on investment, a Speed Queen laundromat franchise owner working to build your bottom line, an on-premises laundry manager in search of lower operating costs or just in need or parts or service, we have you covered."
Address: 1081 Cocklebur Rd, Ward, Arkansas 72176
Phone: (501) 843-3194
State: AR
City: Ward
Street Number: 1081 Cocklebur Rd
Zip Code: 72176-8619
categories: appliances



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Reviews
I have been in the business for 30 years and up until now considered Alliance Laundry Systems to be the best in all areas. In particular , their tech support was the best, which I used as a selling point when I approached customers for new equipment. Over the last year or so, their service and support has gone south --to put it politely. They recently aquired PWS laundry parts, which was my main source for parts and manuals, because of easy accessibility. Not anymore. They screwed that up as well. There website is useless and poorly managed, whereas before it was a snap to use. If it aint broke, don't fix it I'm wondering if this company is going through a shakeup, because this kind of activity foreshadows a company's downfall. I hope they can right themselves.
They busted my pipes. We are dealing with Ana Figueroa VP of Operations & Finance and West Region yet 4 months later and there is still no actions taken. Good luck buying from them.
Hello All, I am the president of the Board of our association. I have to write a review on this company because we recently have purchased our own commercial speed queen machines for our building...and I have to say PWS is the place to buy or rent your washer and dryers. Their equipment is Best by far in the Laundry Industry, not only is their water and dryers spectacular. Their sales team is magnificent...people who have I have dealt with our top notch at this company. Lets start off with their amazing sales rep Rick Adams, thank you for being so Awesome to work with when purchasing the right washer and dryers we needed for our building. Next the technician rep Alex B. who got everything up and running and showed us all the ends and outs nohow to operate and utilize these machines to their fullest potential. Lastly, lets deal with their customer service who are always ready to get things right for any questions or concerns you may have, thank you Veronica Vela and Marita Munoz...The PWS team has been so pleasant to work with and I am so grateful with how professional and timely they have been with our association. If anyone is looking for new washer and dryers PWS in my opinion is the only way to go. Our association will be a lifetime customer!!!
I have ordered throughout the years and they have yet to make one mistake. I even had them call to let me know a part was on backorder and it would be a few weeks, no big deal, its the 2021 supply chain. I'll continue to order from them as I have never had a problem with them, I love them. Hope new customers also get to experience what I've experienced for years. I'm stunned when I read all the bad reviews from here.
We had a cancelled order that we never received the full refund for. We were given the run around and had called at least 4 times after being told multiple times to wait x amount of days for the charge to come back into our account it never did. They never sent a confirmation email either so we never knew the part was actually coming. We never got the refund which essentially is stealing since we don’t have the part. Do not use this company. No one was helpful, they didn’t refund us our money & this caused us a great deal of stress & time.
I ordered a part two weeks ago that I needed right away and when I reached out to the company they told me that it could not be delivered because of an address issue and I need to call and correct it. Not to mention my receipt said it was sent FedEx and somehow ended up with UPS.., Due to the incompetence of the shipper they sent my part to Oregon instead of Ohio. Conveniently they don’t have a part in stock to overnight something I should’ve had weeks ago. Very poor customer service! And from what I read shipping is a big issue with this company.
What a horrific experience! They lost my order and didn't ship it on the same. The following day they told me that the parts we ordered are not in stock!! We specifically called this company and they told us that all parts were in stock! DO NOT BUY FROM THIS COMPANY! They will screw your order many possible ways!
I don’t even know where to begin, but I will never be ordering from this company again! I agree with what most of these reviewers are saying about customer service, horrible! How are they still in business? Oh I know, because I ordered 3 belts from them and it cost $27. And the shipping was about the same as my purchase, which they didn’t tell me they were charging me. I called, but just like others on here, no response! They are robbing people! All done with this company!
Not very trustworthyI felt I spoke with Charmaine by email and told her I had ordered a coin box and before I ordered it I spoke with a woman on the phone about keying the coin box with a code key with a coin box I ordered from them a month before, the woman said, as I was ordering, go the special instructions and request the key code I want and type it in, I was told it would take a little longer because of the key being coded to what I wanted. I was happy to wait and ordered it. I didn’t hear from PWS so I contact them by email to request an update on my order. The next day I get an email saying my order was ready for pick up, I will called the order. A few days later my son goes and picks up my order and tells me the coin box was not coded as I requested. So I contacted PWS and wanted to know why my order was not fulfilled as requested. I am very sorry for the keys not being coded correctly. In order to get them keyed to the code you requested they need to be specifically cut by ESD. The cost is $21.45 ea min of 2 required. We can have them drop shipped directly to you or when ready have them delivered here and you can pick them up, either way the ship cost would be about $13.00. ETA is about 8-10 business days. I was very upset my order was not correct. But after speaking with Charmaine she said she would take care of the mix up and make the order right. She gave me a couple of options and I went with making keys. Keys were made for both boxes giving me an extra key as I wanted. Mistakes happen, but it’s how if it is the company’s fault they handle it to make the customer happy that’s speaks about the company and how they value their customers. Going the extra step now a days is a big thing. I felt they went above and beyond to please me and correct my order to my satisfaction.
I needed to repair my front load washer's bearings. In order to do this without causing it to leak I needed the gasket that goes between the two housing of the drum. PWS emailed me after I had placed an online order and told me that the part was on back order from the manufacturer and that it might be a few weeks before they could fill it. I emailed them back and told them my dilemma. The part came within a week. They did their best to see that I had what I needed and I truly appreciated that. Thank you PWS.
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