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Central Self Storage

  1. Alameda
  2. Sherman Storage
  3. Alameda Storage

Reviews, get directions and information for Central Self Storage

Central Self Storage
"If you’re running out of space in your Bay Area apartment or business, use self storage in Alameda, CA. Central Self Storage provides units both big and small, from small 4×4 units all the way to warehouse sized 13×24 units, at affordable prices."
Address: 1913 Sherman St, Alameda (Californie) 94501
Phone: (510) 984-1588
State: CA
City: Alameda
Street Number: 1913 Sherman St
Zip Code: 94501-1121
categories: business service, storage facility


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Reviews
The facility is kept clean. The office is rarely staffed. All transactions are done via electronic/online payments. Voicemails and emails are rarely responded to. Our current unit is an 5x8 that is being advertised on their active available inventory for $125.. We just received an rental increase for $240, we have been tenants for 2 years and 1 month. Our first year was paid in advance, the second year has been on autopay month to month, until the CC expired 6 months ago. We were surprised to find out how much to rental had increased in just 6 months time. Our fault for not paying attention and reviewing the emailed invoices each month. Needless to say, we are currently searching for a new storage solution and do not recommend Central Self Storage. The haphazard choice of increasing current rates based on advertised pricing is plain and simple price gouging. The one star is for technical reasons.. You can't leave a review without at least one star.
10% yearly increase 60$ increase in 2 1/2 years. Very clean Tried to leave 3 minutes after closing and the doors locked. Could not exit facility No answer at designated emergency number, left message x4. Left out of emergency side door. Never received response had to return next day for car
Rented a U-Haul truck and soon after got caught in heavy rain with no windshield wipers! I would think that after so many years in business, U-Haul would have instituted a simple check-list to perform before allowing equipment to be rented. The manager at Central Storage acted like she couldn't have cared less that I had to deal with a potentially dangerous situation.
The person called Sam who manages this location is the most heartless person I have ever spoken to who prioritizes taking 160 dollars from someone, rather than taking responsibility for poor management of this location. I ordered a Uhaul, and no one ever showed up to give me the keys. I reschedule next day I can and grab almost everything out, but leave two boxes for a final day. Unfortunately I have come down with covid and I wont be able to pickup my boxes. I cannot afford this additional fee, but I also cannot get these boxes. Sams response was, “Well, that is your choice.” Her offer, an extension of two days that still is not enough for me to clear covid. I asked if she could even just throw the boxes in the closet. Or perhaps the 3 units that have been empty the entire 8 months I have been renting space here.
I only gave the second star because it seems fairly secure. In the 18 months I was there the price tripled. Almost $200/mo for about 3×6, ffs. Someone is always breaking the gates and the tenants pay for the damage. Every. Single. Time. Charge your insurance not your tenants. The units are tiny and have odd poles making it very difficult to store your belongings. Use a different place! Edit: start a different review page for Samantha. She's on a different level and needs to CEO something with higher earning potential.
I was moving not too long ago. The times I came in to get the things I needed, Francine at the front desk helped me. She was very cordial and made the process quick and easy. I was in and I was out, would recommend this place if you need moving supplies.
Samantha is FANTASIC! Samantha is 10 stars. However, the assistant manager is really rude, treats people disrespectfully and is condescending. She cancelled my complementary truck for my planned move in and then told me that I didn't have a reservation, I must have called another center to reserve it and claimed that I never left two voice mails to confirm because she checked the machine when she got there and there were no messages. I explained that I did not call to make the reservation, I was in the office and made the reservation with Samantha IN-PERSON! Instead of apologizing, she told me the same thing AGAIN! She continued to say I must have called another center. This in spite of the fact that I explained over and over that I made the reservation IN-PERSON. I left angry and frustrated. Since she had told me that I must have the wrong phone number, I called again. Guess who answered the phone. I feel that she canceled my reservation because it was "complementary", erased the two messages I left, lied to me me about the above and tried to make me feel stupid by saying over and over again that I must have called the wrong U-Haul center. We moved to another storage facility where they understand customer service and are nice people. The assistant manager deserves to be unemployed!
From booking to completion, I was very pleased with the use of technology to communicate details regarding my reservation. Sam was at the front desk when I arrived and assured that I was aware of all the steps outlined in my contract. I felt very safe with our 6 foot distance and confident that I had all my ducks in a row. In addition, the price was great and the storage units are clean, safe and easily accessible. I can’t recommend Self Storage in the Alameda location enough ~ 10/10!
This place is not secure and our property was stolen. The walls of the storage units on the first floor do not go up to the structure above and some have 2+ feet of space available for someone to get in and/or lift stuff over and out. Some have chicken wire over the tops while many do not and there's no cameras in these areas. No one on staff checks to make sure that the facility is cleared of people or cars at closing so it's easy for folks to stay in after hours. We've seen signs that people live there. The one star is because the front desk person who assisted during our burglary reporting was courteous. You'd be better off storing your stuff in a more secure place such as Harbor Bay RV and Self Storage.
My unit is on the first floor. Yesterday I discovered that rats had invaded my unit destroying pretty much everything that contained some form of stuffing — especially pillows. I’m still assessing the damage. Not good. I’ve been a tenant for many years. Just had a big rate increase on April 1st. And now I’m dealing with rodents and the path of destruction and droppings they left behind. If they’re in my unit, they’re likely in others. :-
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