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Chapman Scottsdale Collision Center

  1. Scottsdale
  2. Scottsdale Car Rental

Reviews, get directions and information for Chapman Scottsdale Collision Center

Chapman Scottsdale Collision Center
"As a Gold Class shop, we require each of our technicians involved in collision repair to take ongoing training every year, which includes classes on new vehicle technologies and the latest repair techniques. Chapman Collision is among only 10 percent of collision repair businesses to achieve Gold Class status, whereas shops, not Gold Class, may train minimally or not. Gold Class shops are trained on how to fix your vehicle right, what can be repaired and what needs to be replaced, and how to see hidden damage you may not see. Two out of three people find a repair shop by talking to friends or relatives.Refer your friends and family to Chapman Collision!"
Address: 3230 N Scottsdale Rd, Scottsdale 85251
Phone: (480) 388-9465
State: AZ
City: Scottsdale
Street Number: 3230 N Scottsdale Rd
Zip Code: 85251-6408
categories: automotive body shop


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Reviews
Daniel and his staff are top tier! Could not be happier with the repairs done to my Infiniti Q50. After 3 weeks in the shop, and having it back now for almost 2 weeks, I can confidently say this is the only collision center that will touch or work on our family’s vehicles. 10/10 Job all the way around, from the work to communication. *****HIGHLY RECOMMEND*****
My 2016 Lexus RX350 was unfortunately hit on the Rear Passenger door by another driver who wasn't paying attention during lane change. I picked Chapman Collision because they were near my house, had Enterprise Car Rental Across the street and had solid reviews. Upon visiting the facility. The lobby was very nice, included drinks and coffee. I was greeted by the nice receptionist and the body shop estimator Gabriel. Both were extremely professional and a pleasure to work with. Got an estimate done, insurance approved got an appointment scheduled to turn in my car to the body shop. A week later, I got my car back and found some issues with the vehicle. 1 The Front Passenger Door and Rear Passenger doors do not close properly, in addition to this. The interior and exterior door handles was making loud popping noises. I immediately took it back to the body shop and they immediately took it to the back and made some adjustments. Door handle popping noise was resolved, The Rear door was able to be closed, the front door was not able to be closed. I had to take the car back 2 more times to resolve the door not closing properly. They were able to resolve the issue on the third try after speaking with the manager. 2 Exterior of the car when returned back to me was clean but the inside of the car was caked in dust all over. I was not expecting the car to be flawless but it was quite the amount of dust. 3 Rear tail lights, rear bumper, rear passenger door trim, front passenger door all have panel gaps now. When I shut the front passenger door, the entire front passenger door, including the side mirrors shakes loosely as if the door wasn't rebuilt back correctly. Overall, the body shop and the people are super nice and professional and a pleasure to work with but misses the home run with the quality of body work. This may be an isolated incident. I don't know...Services: Painting
READ THIS REVIEW*** this is my second experience with Chapman Collision Center and I’ve got to say, they are consistently impressive! Jose is the estimator I worked with this time. He was extremely attentive, listened to my concerns thoroughly, and made me feel like my situation was important. I know these estimators deal with many vehicles daily, but he didn’t just treat it like another number in the lineup. The work was swift, and in addition to that I asked if they could look into a rattle in my drivers side door. During the repair, Leo the technician on my repair inspected but didn’t find anything. Jose, let me know & he took pictures documenting that the tech went through and thoroughly looked. Upon picking the vehicle up, I had my fingers crossed that Leo and Jose would take another look if I asked. Jose sat in the car with me and listened for the sound. He then called Leo to the front and Leo came all the way up to discuss it with me. They said to leave it and they would pull the door back off and give it a once over. That is Customer Service at its finest. They didn’t have to do that, and it just goes to show they’re dedicated to doing things the right way. Another A+ experience guys, thank you!
Being new to the area I was nervous to bring my car in somewhere new. After working with them this place and their staff exceeded my expectations. The staff- especially Jose were extremely accommodating, knowledgeable, friendly, honest and fast with repairs. You can tell they care about their customers. 10/10 recommend!
Very satisfied with Chapman Collision- was referred here through Progressive. I originally had an appointment at another shop closer to my house that goes through Progressive, but the reviews were terrible and had me concerned. I asked for other shops and saw this place had great reviews so made the switch. Thank god! I had minor damage on my bumper and was told it would be ready in 3/4 weeks- got my car back after 4 days! Service was very friendly and communicated well. I haven’t had to have any work done on my car before, and if there ever comes an unfortunate time I have to again, I will go here for sure.
Jose, Clarissa, and all of your staff were very courteous to me. You’ve done other work for me and you’ve done outstanding work. Jose is such a great asset to your company. He’s very professional, and he got the job done. I want to thank you all for that. I would highly recommend you to all of my clients!Service: Body & Trim
Josh was my guy once again and when I asked for additional help after our business and service were completed, he was more than amiable to assist once again! That is why I’m upping this to a five star review for customer service above and beyond the job. Thanks again, Greg D.Services: Painting
I came to Chapman Collision after a truck had reversed and slammed into the front end of my car while at a complete stop. The hood, bumper, headlight, and some trim needed replaced and I was worried all the work wouldn't be done before I was leaving out of state. Unfortunately the accident occurred during a very tight timeline that didn't allow for adjustment of this in my schedule, and the team at this Chapman Collision Center took very good care of me. The parts were sourced in a matter of 10 minutes, the car had been fully taken apart same day of drop-off to check for damage, and additional parts were ordered that had been damaged upon further inspection. All in all, the work is absolutely beautiful. You can't tell the BRAND NEW car had ever been hit. Panel fitments are perfect, paint sparkle is PERFECT, and it has been restored to looking brand new. Although the damage was mainly cosmetic, the work had been done in a week! The turnaround time was phenomenal! I am very happy to have brought my car to Chapman and I would refer any friends or family to this body shop.Services: Painting
Jesus, Josh and Gabe all did a very good job with my repair, from the second I stepped foot, everyone had very good customer service, and Jesus always kept me up to date with my vehicle. Repairs were fast and easy. 10/10 would recommend to anyone looking for a bodyshop in the valley.Service: Body & Trim
They did a great job, loved getting my car back a day early and clean!! My daughter recommended them after her collision repair and I do the same. Professional, reliable, and easy to work with.Services: Auto windshield repair
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