Reviews
Wow if you want a bank to care about you and your family definitely go through them they go above and beyond for you and Eric especially was the most kindest person ever
After standing in line for 20 minutes I finally got to the cashier’s desk to open an account only to get told to come back tomorrow or go to a different branch. With no other explanation or reason for.
Despite all the bad reviews I see one here, I can honestly say I've had nothing but good experiences in this branch alone. I had to make time to drive the 40mins it took to be able to get the help I needed and I would do it again. The times I've visited this bank I've been treated with respect and patience. I'm currently facing a nightmare of a situation and the manager who is currently in charge went above and beyond in order to help me out. I was so amazed that he took the time to help me with something that was so boring and time consuming. They're definitely the only chartway location I'll continue to go to! I thank that guy a million times and shout out to all the woman that work there too they're awesome!!
What the hec is a SINGLE SERVICE FEE? My wife and I withdrew our money from Chartway here in West Valley City, UT because our CD's matured. I asked for cash so the customer agent service agent gave our monies in cash and check. Low and behold he charged us $4.00 for two checks as a service fee. I could not believe what a saw on the receipt. When we brought our money to purchase the retirement CD's it was by check and we were not charged a service fee but when we withdraw it they charge a service fee. SO BUYER BEWARE! They are the only credit union that I have ever had charge me to withdraw my own money. They are the worst credit union to do business with. Both my wife and I were charged the fee. WITHDRAWAL SINGLE SERVICE FEE $4.00
I would avoid I got 2 charge backs from them closing an account. On account was 34 days over drawn the other was 32 due to starting a new job. So I got hit really hard with my credit. This place is definitely not a real credit union. Credit unions care about their coustomers this place doesnt
Probably, the worst bank/credit union in the World. Can’t believe I got stuck in a loan with them. The branch is okay/mediocre/a little less than par. But the rest of the way to Virginia/Corporate….only gets worse. There’s definitely levels in Hell, called Chartway.
Tried to apply loan here and got denied by a manager our credit score is decent not lower than 700. Try to applied for credit card with a limit of 2k but got denied EVEN THO WE ARE PAYING OF OUR CARD EVERY MONTH WITH 3K A MONTH!! The Mexican manager is the worst to dealt with does not want to make money! We ended up going to mountain America approved in loan right away and got a new credit card with them.
I feel that their dispute process is crazy. Verbal confirmation is good enough to speak about the account but to dispute you have to print out the form for those who dont have a computer you can inconvince yourself by having to drive 2 cities away to deliver said paper and even if its a joint account the other person HAS to fill it out. Again inconvincing the member. When asked to submit feedback was told there's nothing I could fill out to express my annoyance. So a Google review it is I really hope that they fix this process because it really is not a simple process for something that was fraud charges where's the customers protection?
After being with Utah Central C.U. for approximately 1 year I have experienced an inexcusable situation that has yet to be resolved. I made 2 payments on my Visa credit card. 1 payment in cash and 1 transfer from my checking account. It has been 4 days and the payments have yet to be posted. They did however take the money immediately from my account. I am still waiting for my money. There is no good excuse. They haven't heard the last of me.
Very quick and easy, Tanner did most of the work, he went into great detail by explaining everything to me
