Chase ATM

I had a terrible experience at a different Chase location so I decided to try this branch and Sepi was beyond amazing. She did everything she could to help me and provided the best customer service experience. I sincerely appreciate the time she took to properly understand my situation and the steps she took to resolve it.

Extremely rude bankers here. I went in multiple times just trying to add someone to an account which takes less than 10 minutes. One lady had someone coming in in 5 mins but the other lady who was alone could have helped us said no I'm booked all day. I then went to the empty windows with not 1 banker. I asked a lady begins the back corner if I could ask a question and she rudely said no we are in a meeting. So after 10 minutes I finally left and the lady was still alone easily could have added someone go my account sat there. Don't go here.

My wife has an account here and I use this bank to cash some checks that she writes for me. Even though I do not have an account here they are always friendly and nice to me. I have had problems cashing my wife's at other Chase Banks but this branch is professional and courteous. This is how Banks should act when someone is cashing a check written on their branch.

Tons of helpful employees and Arezou has been of personal service to our fam on many accounts.

I approached this branch location to switch banks and open new accounts for my business expenses. I was sitting in line waiting to be helped and looked at both bankers with no attention paid to me in my fluorescent neon construction clothing. When a lady entered the location wearing a nursing uniform a banker jumped up to help. They are the Heros during this pandemic, but with 2 bankers they both should have been able to assist us with our banking needs. I felt discriminated by the clothing I was wearing and valued less as a customer based on this information. This branch has lost my business and I'm not sure if I'll try another.

Scott and Kaitlin should be fired for their attitudes toward their customers, your lack of care and concern is obvious, your higher than thou attitude is unacceptable for the job you are supposed to do, your not working at Loui Vuitton, your working at the bank, you have our money remember? Show some compassion and concern, you are providing a service, act like it.

advertises being able to use the mobile app, but doesnt let you if you dont have a new phone. Have to call and go through a series of automated messages just to know how much money is in your account.

This is a great Chase. They almost never have a line and their business people are exceptional. They've started late to do some paperwork for me ... That is above and beyond the call!

Friendly staff and great location in this Ladera Ranch shopping plaza! 24hr ATMS with secured indoor after hours ATM access.

Fast and friendly even if parking is a hassle