Chase Bank

They lost $35,000 dollars out of my business account! It was an ach to an Ameritrade account from a business account I own to some stranger I do not know or never authorized the transfer to! I have filed a claim and they have denied and reopened the claim 6-7 times asking for more information. Now I’m dealing with some other dispute department. I stop by the bank to check on the status and ask for a call back and I do not receive calls back. It sucks because we can see the account the money was transferred to and they still act like they can not figure it out.

They told me they don't except cash deposits into others accounts. I'm trying to deposit cash into my brother's account and they refused me. How can you not take cash at a bank. That is absurd.

Can I just tell you that I wish I would have written a review a LONG time ago! I’ve been a customer of Chase for almost 20 years and every time I go to this location ... Andreas I hope I spelled his name right has given me TOP notch care. Always has treated me so wonderful and guided me and gave me great advice on things. He is wonderful to work with and cares so much! Thank you for making this location the best! The way you treat people doesn’t go unnoticed... you are truly an asset to this company. Thank you again!

Great Bank and friendly tellers. The principle reason I banked with them instead of another big bank was that they were open until 6:00 PM. Since COVID they are just like the others. Wish they would adjust their hours back.

I misplaced my card and I’m set to travel within 48hrs. I called the branch and was asked to come so they can order and expedite my new card. I literally walked in and walked out within 15 minutes. I was very pleased with their customer service. They even took the time to educate me on how I could order a new card via their Chase Bank app., but I needed to go into the branch in order for it to be expedited.

The managers and people in this location are extremely arrogant and unhelpful. The first time I let it go and now a 3rd interaction has left me again wanting to close all accounts which is what I will start working in doing! Horrible customer service.

This Chase bank is my home Chase. It's not only the Chase that always treats me the best but it's the Chase that has the BEST staff and completes EVERYTHING in such a timely manner. I have never had an issue with this Chase and ALWAYS nice. LOVE THEM!

The team is so friendly and helpful at Thai Chase branch. Mark is outstanding- excellent service.

Chase is just not great. I signed up using an incentive that I never recieved. Calls to rectify the situation were never returned. Even my local account manager ghosted me....I'll talk to the bank manager and try and get this fixed...Or that one time they decide to hold an escrow check for weeks to make sure it was "funded"...after calling in twice and complaining extra loudly, it was released.

Barnabas is a phenomenal and helpful employee. I cannot recommend him enough. Very knowledgeable and thorough in everything he does for customers.