Chase Bank

The staff is friendly. The bank, however, I don't recommend for anything other than a checking account for veterans. Guidelines for any type of loan are beyond strict. Chase has been unable/unwilling to help me with an auto loan, a home loan, or even a credit card despite having good credit.

!!WARNING!! Welp the guy named Peter attempted to take 100 dollars from me at first I thought it was an honest mistake he counted all his money in his drawer and said he wasn't over then the main lady there came over and he continued to lie to us both says he ran it through the electric counter which he didnt then I asked the main lady to recount it herself and not have him count it and sure enough he has been shorting ppl that have been cashing checks all day my main concern is how many ppl has he done this to? there is so many older folks who can't count very well and that man has been taking advantage of that and it isn't right AT ALL! So if you bank here I would recommend switching banks or at least visiting a different location

My husband was just turned away from this branch. He went into the branch because he has apparently been a victim of identity theft where someone IMPERSONATED him in another state branch location and conducted transactions not just a charge on a debit card that can be refunded. They told my husband he can't be seen until next week! These transactions were thousands of dollars!! I worked in banking, including fraud and identity theft, for over 20 years and have never turned someone away because I was too busy. We are very good customers to Chase and know that OUR DEPOSITS HAVE PROVIDED LEVERAGE FOR CHASE TO LEND MONEY QE people. Therefore, we will be leaving Chase. I am livid. I tried calling the branch and they never answer. I wish I was a secret banker so I could report this location to their home office. And to think, I actually worked for this company once. Shame.

VERY Friendly and ALWAYS Remembers Me & Allows My Pet Dog Lucky To Return BACK With Me. I've been A Customer Of This Bank Before it was Chase & I've HAD My Savings/Checking account For Over 20 Year's and NEVER Lost MONEY Or ANY Problem's With Anything about This Branch.

Every time I've been in here the line is long and they only have 2 tellers working. They have a guy who walks around the line asking people why they're there. It seems to me his salary would be better served by making him another teller. Also, like some other Chase branches, they have no drive up window, which is very frustrating if you just have a quick transaction. You are better off going to the Gold Canyon branch.

My husband passed away in May then the bank put a hold on his last social security check on June 6, 2020. I called social security and they said it was not them because the money belonged to my husband.The bank refuses to take the hold off and stating that they can hold it for a total of 6 months. Why? Are they that hard up for money? I have filed a complaint with the Consumer Financial Protection Agency. Hopefully something will get done because this absolutely inconceivable, especially since I'm a one income person on social security.

Unprofessional Amber Luschowski employee at the time was seeing my fiance, pretty sure she knew he was engaged. Gold digger. Watch your husband's

This is the BEST bank branch I have ever dealt with. There is always someone out in the 'lobby' to greet people and ask what they need. What you do NOT want to do is ever go to or use the Chase branch at Southern Ave and Baseline.! That branch does not have a clue as to what 'customer service' means.

Same old too busy with only two tellers! Besides local residents, we have winter visitors now‼ i usually wait in line for 15+ minutes to accomplish a simple transaction. I've been with Chase for many years, and honestly; I'm thinking of leaving them...sad, but true plz get more help for those of us who support Chase Bank year round! Lack of customer service, which is not the tellers fault; step up CEO'S! PLZ. TY

The so called customer service at this branch has to be the worst. We have several accounts with Chase but they always give a hard time to our adult son when he tries to cash a check drawn on his account and made payable to him, in spite of him presenting photo id. They try to charge him but we tell him not to agree and in the end they cash without charge or he goes to different branch where he does not have that problem. Turns out that it is always the same cashier each time, and this time greeted him with a snarky remark before giving him the usual hard time. Today I contacted the bank and am waiting for a callback. They better have a good excuse and apology otherwise we will take our business to a bank with better and more friendly customer service.