Chase Bank

Never have I felt so disrespected.. they wouldn’t even give me cash inside they sent me to stand I was walking in line with cars instead of helping inside the branch.. Idaho and Colorado branches have all been amazing but this one is so un caring of other people. Their atm you walk up to had no cash but a bottle of beer nobody seems to want to simply throw away‍

Would give 0 stars if possible. Wife went in and asked to changer her name and close her account. Manager straight up told her no, said we aren’t going to change your name if you’re closing the account. 1 When they close the account the name has to be correct since they write you a cashier’s check 2Manager was incredibly rude with how she said it. Then when the manager begrudgingly agreed to do the name change, she asked for proof of the name change wife provided Marriage certificate and ID and THEN asked for proof her her previous name which is what the marriage certificate is for. Worst experience we’ve ever had with a bank, highly recommend you find a different bank.

I lost my card 2 weeks ago, still haven't received a new one. When I called threatening to change banks they just hung up on me.... terrible service don't choose chase

Yesterday I went through the drive thru and the young man that helped me was kind and thoughtful. My complaint was the blonde haired woman that came and started talking to him. Of course I couldn’t hear the discussion but I worked for BofA for 25 years and I would wait until my teller was not with a customer or away from the work area for others to see if we needed to address anything . She was there for a few minutes and the teller apologized but I didn’t think very highly of that woman

Great they never answer there phones. This place has gone down hill.

They made one of my customers who is in there seventies drive over an hour to come and verify the funds instead of just calling. The clerks were laughing and joking about customers after they left and ignoring the phone just to socialize I hope at some point the new management can get this place under control because it is getting old having the poor customer service at the ONLY chase in town.

Tellers do a good job but we have repeatedly contacted the branch to open an account...we will have to go to another town to open the account. I guess this branch is notorious for their unprofessional behavior. Poor management!

I'm really disappointed! I ordered a large withdrawal 5 days ago and I still can't get my money out of this Bank

I tried to type in details but not enough room. I hung up with online private client because there was no answer after 90 minutes. I went into the branch and there was no private client banker to help me. Told me they could call for me but it would be the same 2 stars because the trainee did her best to help.

Used to think highly of chase but their support and conflicting information has been getting worse the last few times I did reach out for help. They block crypto purchases and the representatives don’t seem to understand what the “right answer” is. My debit card is being blocked and was told by two people they don’t accept crypto purchases. However someone at this specific brand REASSURED me they do. And more or less was offended and very adamant that I was wrong even though I was just relaying what their customer support told me. Well the rep at this establishment was wrong- they don’t allow the crypto purchases as I still have not been able to make my purchase they increased my daily limit as “that was the problem”- nope still being blocked for crypto So I’m proceeding with moving banks to a bank that doesn’t block purchases from my hard earned cash.