Chase

My English is not good, i NEVER go inside a chase but ended up going in today because I wanted to get a void check, The receptionists in the front had no idea what I was talking about, She just stared at me the whole time like i wasn't making sense. One good minute just standing there in silence trying to explain to her. Once I got to the clerk by the window, Wonderful person who helped me out.

Me and my Boyfriend had an appointment at 11 am we were running a few minutes late, I got there around 11:08 and my boyfriend was a few minutes behind Ia let one of the ladies there and she said that the last they can take us is 11:15 with was ok because my bf got there at 11:14 but we took a sit and waited around 11:25 this lady named Estefany not sure how to write her name told us that you were unable to take us because we were late when in fact we were in the 15 minutes requested. We were very disappointed with the way they treated us today.

Stopped in today, to get a withdrawal in specific denominations for tips on an upcomming trip. No wait, super friendly teller, had a short pleasant converaation about using my debit card abroad. Everyone greeted me with a smile. Excellent service.

I went to take my mom to chase cause she wanted open up a bank account, They took us to one of their booth. We waited and waited half hour just seated…..the guy in his own words said “ I am so sorry totally forgot about you …..I was so mad and frustrated.

Worst Chase location in terms of their atm's. This location has 4 ATM's and there's always at least one, if not two of them that are malfunctioning, or in the midst of repairs. Maybe it's time to either update the hardware, or install more units.

I took 5k To deposit !! I counted 4 times before I went deposit lady grab my money put it on the machine and magically it was missing $100 she didn’t wanna count manually im 100% sure she stole my $100 bill smh !!!

I have been going to Chase Bank Branch in Melrose Park for 6 years since l moved in this area from Harlem Irving Park ara. In this 19th Ave. Melrose Park Chase Bank, the personnel have been friendly, accommodating and always willing to help. The Manager, Zoraida Rodriguez, is always available to assist and answer questions l have asked, even if they are out of her way, the best Manager, knowledgeable and professional, The tellers, Samantha, Lis, Yolanda and Alex, are very helpful with a smile that always make me feel welcomed. My Chase Private Client, Adoracion Medina, who has been my mentor and advisor has provided, strategies of my professional accounts. Lastly, I want to thank the management for having great employees that are dependable and dedicated to do their job, They are a very good commendable Team From: Felita Cajaleon

Chase has been nothing but a disappointment. They do not care about their customers at all. I get nothing but the run around and nothing but poor customer service time after time again. I’m sick of it and I’m sick of this company. Unhelpful, unprofessional, unworthy of my business.

Poor customer service is an understatement! I would rather driver to any other chase than give them my business

Horrible customer service , I went there and was attend by Marco Villagómez and branch Manager Zoraida Rodriguez they have poor customer service , save yourself sometime and go to another branch , No wonder why they have low ratings