Chester County Pools & Spas

One star is too good. Not reputable, rude, and unprofessional. This is what they considered an opening...Stay far far away and know anyone who wants to be paid in advance--has a reason to defraud you. Trouble is--they actually think they are in the right. Karma will handle this poor excuse for a business.

I went to the store 4 days ago fully under the impression I needed to buy a pump. I spoke to Jeff about my issue, and instead of pushing a pump sale of several hundred dollars he gave me a tip on how I could fix mine.... I went back home and did what he said and it was back to working like it should..... Unfortunately I sprung a leak some where else... so I had to go back to the store right away... when I walked back in and explained my new problem he new exactly what I needed! He jumped up,grabbed two O-rings and explained to me how to install them. I drove back home popped those bad boys in and I’m as good as new!!!! The man knows his stuff! He Is super friendly, and the prices are good. My only complaint about this store is that the model Pool they have running outside looks better then mine! Lol

My husband and I scheduled a pool inspection for a house we were planning on buying. Chester County Pools required full payment of $250 in advance, which we paid. We were never told that there were no refunds in the event of a cancelled appointment. One day after scheduling the inspection, we found we needed to terminate our contract on the house for an unrelated reason. My husband cancelled the pool inspection 3 full days prior to when it was scheduled to occur. The employee on the phone, Jeff, informed him that he would speak to the owner his father and find out about how much could be refunded. My husband called Jeff back 3 more times and each of the times was told that they would get back to him. Yesterday, 5/30/17, my husband called again and was called back shortly after. Jeff told him they would reimburse us half of what we paid. He indicated he was helping us out by getting the 50% refund. My husband tried to further discuss the amount that would be reimbursed, requesting that a higher percentage, if not all, of the amount be refunded to us. I was in the room with him, and my husband remained calm and rational the entire time. Jeff became irate on the phone, refusing to discuss the matter further, repeatedly asking "Do you want partial reimbursement or do you want nothing?" and said "You are testing my patience here." When my husband told him that he would report him to the Better Business Bureau, Jeff hung up on him, clearly indicating we would be reimbursed nothing. My mother overheard the story and called Jeff back herself. She said "My son-in-law is a nice guy. The person he spoke to was not a nice guy. How dare you speak to my son-in-law like that?" And Jeff immediately hung up on her as well. Our realtor then tried calling Jeff back, and he told her that my husband and my mother were "abusive" to him, and then our realtor said that it was like a switch flipped and Jeff became angry with her as well. If anyone was abusive and unprofessional in these exchanges, it was Jeff. We cancelled our appointment without 24 hours of making it and with 72 hours' notice and are very dismayed, first, that a company employee was so rude on the phone and second that they are keeping 100% of our payment for a service that was promptly cancelled.

Robin and Wayne are friendly, knowledgeable and always looking out for your best interests. Shopping for a pool? Go see CCP and you'll be happy you did

Owner is a great salesman. But then everything falls short. There is little communication between the pool installer Chester county pool uses and owner. 3 seasons later and I still have issues. We were not told that upgraded ladder we purchased we would have to screw into capping ourselves- if we make a mistake - then I would assume our warranty would be voided. Installer knew there was a piece of railing that was not installed correctly- and thought it would be easy way to cover mistake. I hope that if you need to contact company you reach them while they are answering their phones - because most times I call during business hours I receive recorded message. Buyer beware!!

Best pool supply in CHESCO. I had an issue with getting my pool opened. After buying what I was told the pool still was green. Screamed at the owner Jeff and told him his chemicals don't work. He assured me that it would take about 24hrs for pool to start to change. He was correct the pool did come around and it needed no extra chemicals then what he previously sold me. I put this guy through the wringer and he was Right an polite. My apology again Jeff.

We are 1st time pool owners, Robin and her husband knowledgeable, always helpful and friendly. Supplies for pool always ready for pick up !

I want to thank the gentleman I spoke with today regarding my hot tub. I had asked him if he does service calls to see what is needed to get it working. After talking for for 10-15 minutes he gave me a complete rundown of things so I wouldn't be charged a service call. Thank you so much for your honesty. I will definitely be calling you with any spa/ pool needs I have. Michele

We moved into a house that had a pool we knew nothing about. They helped us fix the problems and getting us running. they taught us how to care for our pool and not be a slave to it. Thank you so Much!! Lindsey Brice

Family owned and operated local business. Serving local surrounding area for generations.