Chevy Chase Bank

Went in to add a joint account holder. It took over an hour, only for us to find out later that the banker never even put the request through and we have to return to a bank branch again to repeat this entire process.

I went to this location to open a second business account and was meet with a OVERWHELMING cologne odor throughout the entire space. I couldn’t even breathe. I was asked by a lady if I needed help and I said I had a 3pm appointment. She said to grab a mask to help with the smell and my client service representative would be with me after she finished with a client. I was NEVER asked my name or the name of the person I have an appointment with. I waited 19 minutes with NO SERVICE. I couldn’t take the smell anymore and walked out. I made another appointment for the next day at a different location in hopes of a better experience. I DO NOT recommend this location!!!

I made an appointment with Xiaofen Wang and I arrived there on time. While she was helping me, the manager walks in and tells her to go help another client who just walked in while I was waiting for my appointment. I was in the middle of getting help and Xiaofen got up and went to help another client. The manager at this branch is rude and has no respect for customer.

Avoid this branch at all costs. The people who work here are arrogant, incompetent and have no respect for customers' time. I tried to get a simple document filed to open an account in an another state. The banker who initially answered the phone was unable to help me at all, totally clueless, didn't even know that all I needed to bring with me was identification. She directed me to the branch's business banker. After calling three times and leaving messages, the business banker never called me back, even after an appointment was scheduled. ago to another branch. Better yet, if you're a small business go to a community bank.

Had the inside staff help me order a new atm card since mine had expired while traveling/moving. Once I had a new address I sat down with the person in the most uncomfortable restraunt booth style seat to have her order a new card. The setup was awkward for both of us and the seating was uncomfortable. I noticed they have a nice Cisco teleconferencing setup and an oddly huge amount of wifi routers mounted in the ceiling for such a small footprint. I have received good customer service even if it has been a little wierd/robotic. The reason I give a 3 star is the sent me the wrong card after I sat there forever answering a ton of questions.

Opened up an account as my job banks with them. The staff is friendly and extremely helpful. They treat you with familiarity when you walk in and they are professional. It’s a pleasant bank trip whenever I have to go in for personal banking reasons or business banking reasons. I definitely recommend this branch.

Excellent service. Nice, new branch. All staff were friendly and helpful. Would recommend.

This particular branh is ok. I just came to pay my monthly credit card bill. I gave Chase overall one star.

Ola helped my husband and I open a joint account. Super friendly and fast service.

Very friendly staff.