Children's Hospital - Stilson Center

I started coming here right before I turned 18, and I am 21 and still keeping up with my yearly appointments and continuing to receive phenomenal support from all of the staff that I interact with. Especially want to call out the audiologist and ear nose and throat doctors, keep up the great Work and thank you so much for all of your support! Only thing I will say is you change numbers please update them so I can call for stuff when needed...

My daughter has been trying to get in touch with Dr Webber for weeks to make an appointment so my granddaughter can continue with her speech therapy. She has called multiple times with no callback. It's now been 2 months. We have been dealing with Stilson for 6 years. Very dissapointing. We love the Stilson Center but it is already tough enough taking care of a child with autism without the added stress of no callback.

This is a very difficult place to talk with someone. They are constantly sending you to another line. My two year old grandson was there today to have his labs drawn. Four pokes later and they were unable to draw his blood. Previously he had a lab tech that drew blood on the first poke…you can never talk to someone in the lab to see when she works to save him from this pain it’s always voicemail…this is a Children’s Hospital they should have skilled techs!

Let me start by saying I love our Dr. BUT trying to get ahold of ANYONE is an absolute JOKE!! The automated system is like a maze! There is NO PROMPT for ENT, so you have to navigate through a maze of transfers only to sit on hold for 30 minutes or maybe leave a message if you get lucky and find that option. All I need to do is reschedule but I guess they'll realize we're not coming when we don't show up. INSANELY AGGRAVATING!!!

To the "owner" that comments back with an email address, that email doesn't work. Editing my review- I now give this place a 1 star wish I could give negative stars. Neurology is a joke here. I have left voicemail after voicemail for now almost A YEAR AND A HALF to get results and I have never received a call back. They also apparently put in that my son needs other testing and NEVER told me. Also apparently put in that my son might have a seizure disorder and NEVER told me. I didn't find this out until now and my son was originally seen in December of 2020. It's now September 2022. No one should ever take their child here. Also can't even get a call back from speech therapy about what the therapist put in my aon chart because I guess it is something completely different than what I was told. Not a single person in the place will call me back. Our occupational and speech therapists were both very nice. I was told we would get a call about 6 months after our therapies ended to have my son reevaluated to see if we needed to continue, I have yet to receive any call and it's been about 9 months. Neurology instantly diagnosed my son with autism not even 5 minutes after meeting him. I definitely feel like they do not care for the children at all. They also ordered a genetic testing for him, I got it done and sent it in and never heard anything back. I've called neurology multiple times and have left multiple voicemails and not a single call or message has been answered or returned. I feel like I put my 2 year old through the pain of a blood draw for absolutely nothing.

Amazing from top to bottom. The check in staff is good! Our therapist was Kevin O'Neill and he is outstanding! Explains everything, makes you feel comfortable. Team approach, gets the family involved! My son was nervous the first time, and that evaporated within the first 10 mins! Would recommend to everyone!!!

I brought my son to the Rehab center for casting and PT due to his toe walking. His PT was Kevin and oh my goodness, we were so so happy with everything. Kevin was absolutely fantastic with my son. He had a very clear and methodical plan of action. We had tried everything prior to casting and nothing worked. Kevin made us feel at ease throughout the whole process. My son is no longer on his toes! Finally! I would recommend Kevin to anyone!

I switched in July from Beaumont to Childrens because i thought it will be a better , more children oriented hospital. So far i had a really bad experience dont want to say Horrible with making appointments, trying to reach out nurses or getting a call back from them. It seems like they dont care and they will call back whenever they feel like. One time i was calling for 3 days , left multiple messages and finally got a phone call back. Trying to make an appointment it s a headache . I spent 40 min on the phone answering all the question to hear she will have to call me back because i need an approval to switch from a doctor that i ve seen once to the one that i really wanted to see. That made me really question Children s Hospital and i made instant decision to switch back to Beaumont and I made an appt within 5 min. Thank you for making me appreciate Beaumont again!

Such a disappointment. They seemed more concerned about the 75$ we needed to pay on top of what my insurance will be billed for my son's first and only appointment. The therapist was uninspiring and had to be prompted for home instructions. Not where I will choose to spend my money again.

We have been seeing multiple specialists at this location and never have any issues. All the nurses and doctors Neurology, Opthalmology, Orthopedics, Imaging are very attentive and great with my kids. They are great at the front desk too.