Citgo Express Lube

I got an oil change at Expess Libe recently. I have been a customer for many years. The service was bad and the cashier was rud, loud and angry. I was standing out front waiting for the oil change. When it was done, no one told me that it was finished. After several minutes, I went in to check on it. I asked her why she didn’t get me after the car was done and before I could ask another question she started ranting and raving. I remained calm and she walked out and sent another worker in to finish. As I was paying for my oil change I could hear her in the shop yelling about how I questioned her and how mad she is. I told the guy that was assisting me that obviously she is the one with the problem. She shouldn’t be employed in customer service. I will be using Walmart or some other place the next time I need an oil change

Have used the Express Lube multiple times but today was horrible. Went in for a regular oil change left got down the road heard scrubbing got out and looked under my vehicle and my entire under plate has completely come off hanging. I took my vehicle back to the Express Lube and they could care less told me that people come in all the time with missing bolts and they don't have time to tell everyone. Then the manager proceeded to tell me that I hit something going down the road the short distance I went after I left from getting my oil changed which I had not... they then told me that they didn't have any extra bolts to come back next week they would put some on. They then put zip ties on the now broken under plate and sent me on my way.. the manager NEVER apologized. I know the bolts were not missing when arriving to get my oil change they were left off while they changed my oil didnt put them back on and did not want to admit to their mistake. I have contacted the business owner in hopes of getting some type of repayment or get my undercarriage fixed if not I will contact my attorney. Never using this company again!!Service: Oil change

I've used them a few times now because they were super fast. Most recent visit my windshield washer fluid light was on due to low fluid level so I specifically asked if they would top it off, mechanic assured me they checked all fluids. Went inside to waiting area and they were done before I even got a chance to sit down. Two minutes max, there's no possible way they changed oil, filter, and topped off all fluids that fast. Paid $50 and windshield washer fluid was still low, not leaking cause I added myself and no issues since. Decided to get it checked by another mechanic and they showed me know dark my "new oil" and "new filter" were. Not saying they're treating everyone this way but beware

Been here many times for oil changes and inspection. Nice people and speedy service.

Best experience. I stopped their on my from a long trip with an emergency. The manager and the crew welcome me with a great smile and check out my car. The manager Robert went ubove and beyond and continue to help me after checking my car. It was a wonderful experience and I am so lucky stopping their. Thank you again for your help.

That was the fastest I've ever gotten my oil changed! Awesome! Then on my second trip there, the guys were nice enough to point out something that another shop had messed up when changing my oil.

I love coming there it's not long

This place is a joke! My wife took our Honda crv here for an oil change. When she left not 2 miles up the road the under carriage fell down and drug the ground. She took it back. THE MANAGER said that the bolts were already missing! Tried to blame her! First of all the bolts were not missing if they were it have already fell. Second if it had missing bolts why didn't they tell her.they never apologized or try to make it right they think ladies are dumb enough to believe whatever they say we reached out to the owner to get this resolved. Dot do business with these con artists

Person at front desk lacks cs skills. She kept wrangling with words and lack of concern after billing a synthetic oil charge of apx $70 with tax for my chevy that requires W5-30 oil. I was not given the option of conventional oil at apx $50. with tax though it can also be used in my car. The mechanics I dealt with were professional; this customer service individual can learn something from them... I checked the average price for synthetic oil in NC for the above and it was apx $49. With this experience, it makes me wonder how legit those free car wash raincheck tickets are that she gives customers are... Raincheck for when? Whenever??Service: Oil change

They were very fast, maybe waited less than 20mins on oil change. Staff was very nice, and social distancing and masks. Enjoyed the speed and thorough work.. If you have not gone by, give them a try...