Citizens Bank

My experience with this bank was not not a good one. I certainly understand that today with so much fraud banks are particularly careful when a new customer comes into their bank, I get it. However, as a new small business owner attempting to cash a check drawn on their account it was very upsetting and frustrating to be denied the opportunity to cash a check based soley on the fact that my valid driver's license included my maiden name as well as my married , Whereas, my check had only my married name on it. Many women have both names on their id but go by the married name only. Now keep in mind, I did have six pieces of valid identification that showed both my maiden and married name. The first teller passed me to a second teller and the second teller showed this information to whom I believe was the manager? And without taken even, as much as, a second look she shook her head and said no! Often times a good manager would walk over and apologize that this is the company policy and make you feel like they appreciate your business but they are unable to assist you. Instead, they left me with a feeling of unworthyness. I received absolutely no feeling of customer service experience in my opinion. So disappointed, I would rather drive further out than to use this bank again.

Knowledgeable, informed and friendly. This branch has been a good experience. Great business bank.

They charge you to cash their own check. Mary said why don't you go to your bank then? Cuz your closer and you issued the check Mary. I'll never come back again. Not cool

Probably the worst customer service I've ever had at a bank. It took them over 30 minutes to cash a check. The teller was an older woman with horrible customer service skills.

Excellent customer service! !

Good customer service!