Very clean, very friendly and knowledgeable staff. They know how to customize the experience based on a dog's temperament and comfort level. They were able to give me a socially distanced tour of the facility. Made me feel very comfortable and secure boarding my dog here! I know he will be well loved while I'm on vacation.
Great place for those who care about their dogs! Facility is immaculate, staff friendly, efficient, and handled my dog Hamilton with loads of patience and love. Hamilton was relaxed when I returned, I got a full report of services rendered. I am very please with Citydog Club and will be using them from now on.
Great daycare for my dogs. Has a camera to drop in if your feeling like you miss your furbaby.
The staff is very sweet, knowledgeable, and friendly. My dog has a lot of anxiety and when he did his behavioral test for the day care, he seemed to be so comfortable with them which really put me at ease. I have gotten my dog groomed here and he is about to be staying overnight with City Dog in the next few weeks! The place is very clean too!
We just had a barkday pawty for our little ones. This place is Amazing, the staff was very friendly, the place was clean. We really had a great time. THANK YOU so much Citydog! Club
Great staff and great location, just like all the other Citydog! Club doggie daycare establishments.
I made a reservation for a meet and greet. I drove 45 minutes for my reservation. When I got there they said my reservation was canceled due to me selecting that my dog is not altered. I didn’t know altered meant fixed. I let them know I didn’t receive any call, text or email that my appointment was canceled, but my dog is fixed and I had the paperwork to show. The front desk person came back and said they still couldn’t see him because they are full. I asked to speak with the person she kept going back to speak with. That person then came out. I shared everything that happened. No apology, no accountability, no customer service, no offer to sort things out in whatever way possible. She said they are full and I need to schedule an appointment in the future. That’s it! No offer to even help reschedule. I do not recommend you bring your loved ones here. The staff does not care.
Big fan of Citydog! So happy to have found a place in my neighborhood that I can trust with my pup. I have brought my dog here for grooming as well as the day care intro and am always satisfied with the service. The facility is nice and clean, and the front staff are friendly, knowledgeable and helpful. Dominic does a great job bathing my dog. I appreciate that they build trust with your animal and don't write them off like CageFree K9 Camp does. Really appreciate the call from the bather once done letting you know how your dog did and that they're ready for pick up. I haven't had to wait long to drop off my dog or pick her up. Every time I leave my dog here, I know she's in good hands and that is the most comforting feeling for any dog owner.
I spent a significant amount to board my dog while I fulfilled my military obligations at a base across the country. While my dog was there he got sick and stopped eating. We requested we be called if he continued not to eat and they did not at all, despite his continued lack of eating. I can forgive these as things that happen in kennels. But, the icing on the cake is that when my wife picked him up, they had lost his collar and leash. My wife requested they call if they find it. A few days later, she calls--it goes unanswered so she left a voicemail. She did this every few days and they ignored her call every single time and have yet to call back. This utter lack of communication reeks of dishonesty and I feel it likely extends to other parts of their business as well. It's a fine facility but the staff is not transparent and wholly unresponsive in any way.
