I purchased a very delicate gold cross necklace for my daughter for Christmas, 2022. She loves it! The clasp broke, and they replaced and fixed clasp perfectly. You can't beat the hometown personal service at Clearys.
After seeing the beautiful engagement ring that Cleary jewelers made, I knew we would be going back there for our wedding bands. Kerry thoughtfully worked through all options with us, and ultimately came up with a creative plan to alter two antique rings I had inherited from my grandmother into his and hers wedding bands. I couldn't be more impressed with the work - and now I'm able to enjoy these sentimental pieces every day!
I can't say enough good things about my experience at Cleary. My Fiance had my ring made here but I ended up needing to get it resized. I was super nervous about it considering it is by far the nicest piece of jewelry I've ever owned. Kerry was so helpful and understanding and made sure that I had my ring back in just over a week, including meeting me last minute to deliver it personally. I also had a pair of diamond earrings that needed to be majorly repaired. Those took about a month, and I'm very happy with the results. All throughout the process Kerry was highly communicative and super friendly. I'm thrilled with my ring and earrings, and will definitely be back in the future.
For my wedding band I wanted something more custom made and never been to a jeweler I was nervous about the whole process! The whole process was smooth and Carrie was AMAZING! I was able to take my grandmothers old engagement ring and custom fit it to my engagement ring to form a band and then reused the stone in a custom made necklace. My husband was having his grandfathers ring resized and it was smooth and everyone took the time to make sure the fit was perfect and cleaned up. It did take some time till I got the rings back but the results were amazing! I highly recommend Clearies for any jeweler needs of cleanings, custom made products or off the shelf. The customer services was PHENOMENAL!
Absolutely the BEST experience I’ve ever had at a jeweler. I had been dreaming of a ring with a vintage style-I knew what I wanted but never seemed to find quite the “right “ piece. Kerry took all the time I needed to help me create a custom ring reflecting my style and personality. She listened and made awesome suggestions while we designed my beautiful ring. The turnaround time-during Covid no less-was quite reasonable, especially considering the custom work. I receive many many compliments on my ring and cannot be happier with the kindness and consideration Kerry showed me during the entire process. Thanks Kerry! You’ve made me a customer for life!
I dealt with Kerry and she was easily the kindest, most helpful jeweler I have ever had the pleasure of interacting with. I had a bit of a jewelry debacle that needed to be resolved before Valentine's Day, and Kerry was available immediately and very happy to help me. She completely took care of my problem and I learned a bit in the process - always a nice addition! Sometime in the coming months I will be purchasing an engagement ring, and based on my extremely pleasant interactions so far I am definitely going to be bringing my business here!
Hands down one of the best experiences I have ever had with a jeweler. Kerry helped me pick out a perfect engagement ring last summer when things were normal in the world but the true test came this summer when we needed the matching wedding band for our wedding this fall. Kerry bent over backwards to promise me that we would have our ring in time for our ceremony despite the pandemic. She consistently contacted me by phone to keep me updated on what she was doing to work her magic. She dealt with my nervousness very confidently and was up front and honest about everything. She came through for us and took an enormous stress off our backs while trying to make the best of a day that has been nothing less than caotic due to COVID. She did all this with the biggest smile and top notch professionalism. I'll be back for all my jewelry needs and highly recommend Cleary's to everybody!!!
I need to start off saying that I have never written a negative review before I believe that if you don’t have anything nice to say then say nothing at all but this has been the worst experience ever. I have been waiting 7 WEEKS for a chain necklace to be sized after we were told it would take two weeks. I have called multiple times asking about it and not even the owner can give me anwesrs I was promised it would be done by the owner the following Saturday and still have yet to receive a phone call. The worst part is this necklace was a gift. I will be taking my business else where especially after how many chances I gave them to make things right and still they did nothing but give me attitude.
This is my first Merchant Review Ever. This shop seems very SLOW and DISORGANIZED. I brought my Wedding Band in for Repair, it was just missing a small Diamond. I brought it in Jan 2nd, and it was not ready for Pick up until March 12th. That's over 2 month to place a new tiny stone. When I called to check on the progress, I was told that it was the "Holiday Season".. ? and very busy and they would call me at some point. When it was finally ready, I received a call to come pick up the Ring and the Appraisal. When I arrived, I was told the Appraisal was not ready, but I would "it would be placed in the Mail today ". After almost 3 weeks of "seeing it in the Mail", I called and was told that it was "the next in line". Wait, What? I was told it was ready to almost 3 weeks ago. Very Disorganized, poor customer service and follow through. And one hand does not know that the other hand is doing. Next repair, setting check, I'm going else where.
Kerry is awesome, doing her absolute best to make sure you love your purchase. What could be a nervous-making situation becomes a friendly transaction. Highly recommended.
