Clermont Mercy Hospital

I had to go to the emergency room last night and ended up having to stay the night. I had a bunch of tests I needed and I’ve never experienced any of them before so I was obviously a little nervous, but every single person that took care of me tests, comfort, etc were absolutely incredible. Everyone made me feel so welcome and comfortable. There was also barely any wait time between all the testing and updates. So THANK YOU! I appreciate all of you!

My husband took me to the ER one evening and they diagnosed me immediately having a stroke so they air cared me to Jewish hospital right away. The ER department acted very quickly and saved my life! I am very grateful for the knowledge of the doctors and nurses.

I took my son there for pain in his right side. When they took him back to ask him all the questions, I guess he didn't answer all of them the way they wanted him to so within a few minutes he was treated like he was being put in lock down. Took all of his clothes, his phone cord and headphones, the only reason they let him keep his underwear was because it didn't have strings in them. Posted a guard outside him room and all of this was done before even telling me what was going on. Been here for 4 hours and still no information on anything. This hospital is the worst of all the Mercy hospitals.

Worst Emergency Room staff i have ever met in my life. DO NOT TAKE YOUR CHIDLREN HERE. We always steer clear of this horrid place but our daughter fell in the shower and was bleeding so badly out of her chin that we couldn’t rake the drive to Children’s hospital. They did not give her the proper service then after gluing her half way through tried to turn around and do stitches. She could not manage that so she instead keep gluing continuing to slap a “super absorbent” gauze pad on her chin BEFORE THE SUPER GLUE DRIED. So now we have a wound not shut, not healing and I cant even take the bandaid off without pulling her skin open because of their negligent mistake. So now we have to pay more to go to childrens so they can fix her mistake. I called and they hung up on me the first time then never returned my message I had to leave the second call. Do not spare the extra long drive to a hospital and end up making the mistake of going here. PUT NOBODY YOU LVOE IN THIS HOSPITAL. What should have been easy stitches for a 7 year old sweet girl is not a long and painful process that could have been avoided.

Horrible experience, I will never go here again. I have type 1 diabetes and I was very sick because I had large ketones, which can absolutely kill you. I was admitted around 3:30 and was there until 8:30. They took multiple vials of blood despite only needing to take a urine test to check for ketones, treated us VERY condescendingly, and obviously had no idea what they were talking about as a nurse told me the blood work also checked “how my pancreas was working” type 1 diabetics pancreas’s don’t work at all, and said that my DKA looked “good” and that I didn’t have ketones despite them taking the blood before they hooked me up to an IV to get rid of them, so there was no way they were gone. They told me when I left at 8:30 that my blood worked looked all good and that I didn’t have ketones anymore. When I got home I checked my ketones as I always do, and they were worse than when I went. I was there all day and they did absolutely nothing, and I could have easily died because they obviously don’t know anything about type 1 diabetes. My doctor was Benjamin Duncan and he was not only very condescending about my knowledge of my own disease, but absolutely could have killed me because he doesn’t know what he’s doing and neither do ANY of the nurses. DO NOT GO HERE. THEY WILL NOT HELP YOU. YOU COULD EASILY DIE BECAUSE NO ONE THERE KNOWS WHAT THEY ARE DOING !!!!

I went here because my son and I needed mental health services - we were both very depressed, and my PCP recommended it. When I was with the intake person, she was being slightly argumentative with me about something, and I asked her if she was going to let me speak, which shut her up. My son was declined service because he's a minor, so he sat near the nurses' station and was accompanied by a member of staff for, as far as I know, the whole time. I was asked to go into the psych ward. It made me feel anxious but I wanted help, so in I went. I had to undress and put on special clothes, surrendering everything, before I was taken into one of their little rooms with a big window and I felt so intimidated that I wouldn't look at the staff most of the time, which is totally not me. I was afraid that if I did the wrong thing, they were going to commit me when all I wanted was someone to help me. I answered all their questions quietly, submitted to all their tests, and was compliant. I wanted them to understand that I was not a threat. The lady who had brought me in spoke in slow and neutral tones, and that did not make me feel understood or cared about. Much later, that lady told me that I'd be given help therapy, meds. She also said that my son had to be evaluated at Children's, and that they'd transport him by ambulance, and I could follow in my car. The way she expressed this suggested that I didn't have a choice but I knew I did because he's MY son, so I asserted my right to take him myself. She told me that if I didn't arrive at Children's with my son, they would call CPS. This is called gaslighting. I heard this same threat over and over again. I was very offended and their behavior made me increasingly anxious, uncomfortable and irritated. I was released into an ER room not far from my son, where I waited for a very long time before being told by the doctor what I'd already heard so many times about the ambulance, which wouldn't leave until after midnight we hadn't had dinner yet and it was already quite late, plus I normally sleep between 7-8 and when I repeatedly asserted my rights, she changed the threat to "If you take your child to Children's, I WILL call CPS." I confirmed that I had heard this right. She said it several times, mostly in front of a police officer that kept hovering nearby. I think a lot of people, in that situation, either would've been intimidated into compliance or gotten very angry. I just asserted my rights. She kept delaying releasing my son to me so, finally, I checked myself out of my room and then checked my son out after signing their release forms. I saw her call CPS. I cannot believe how insensitive they were to gaslight me like that. I would NEVER recommend that anyone with mental health issues go there! I was not treated. I was made to feel like something was wrong with me, anxious, threatened, angry and abused somehow. I NEVER got any assistance from them despite being told I would. It was very late and we found a restaurant, during which CPS called me and gave me a deadline to arrive at Children's. We arrived 30 minutes before the deadline, but CPS STILL sent police to my home, where my nephew was there supporting my daughter. Apparently, CPS at the hospital didn't tell them, or they did it as a precaution but, still, I felt that the CPS man had broken our agreement. I don't like Mercy. Since our PCP left, I have also left Mercy. I will do my best to avoid going to another Mercy facility for this and other, unrelated reasons. I feel bad for the medical and non-medical staff there as they are taken advantage of badly. Doctors and nurses, you shouldn't be gaslighting patients!!!!

How is this place even a hospital? I've been numerous times over the years and it's almost never a good experience. But yesterday I went and after waiting a while, I finally get put into a room. A room with no Nurse call buttons, or TV or anything. Just a blank room. They take blood and tell me the CT scan people will be in shortly. I fell asleep waiting and 2 hours later I woke up and started looking around outside, found the nurses station they were all buried in their cell phones. Asked where was the CT people, they didn't even know who I was. After establishing who I was they simply said "We lost you, SOMEBODY misplaced you in our system so we thought you left" The last time I was there, I had an IV and saline drip, dressed in a gown and paged the nurse 4 separate times to show me the bathroom. She never came, had to leave my room and ask random people until I found it. Once I found it and made my way back to my room, my nurse came and said "I was just coming for ya" even though I could literally see her standing at the nurses station the whole time. You know how everyone has that neighbor or coworker or both, who will say I don't care if I'm dying I am not going to Christ Clermont, take me to Anderson? They're right, I understand them now. The best is I was charged over $2000 to be put in a room, forgotten for over 2 hours. Oh except PA Claire Sikes. She's awesome 10/10, no idea why she works there. Claire is way to good for that place.

I was exhibiting strange stroke like behavior and instead of being taken to the closest mercy given these symptoms they had “ apparent overflow” Only to be taken to Mercy West 40 minutes away where I got 5 star service. Staff here seems as if you’re bothering them to do their job. I was lucid so when using the restroom a RN brunette “ didn’t take the time to know her name since she was better than me ”who strutted around like she should be Americas next top model. When leave to go to mercy west even the private ambulance service said “ what a treat they seem to be”

Kathryn Meyers had a follow up visit with my wife today because early last week during church she suffered a TIA which is like a baby stroke apparently going by what the doctors in pulmonary said during her visit . We rushed her to Mercy Health because she was suffering a panic attack and also had her entire left side of her body go numb. My wife has been diagnosed with Severe Panic Disorder by the way. And has severe panic attacks on an almost daily basis. She is not depressed. Kathryn Meyers treated her like trash speaking to her like she was a child and continues to deny helping her with a medication that helps her attacks. Over the last 3 years my wife has battled this and we have three wonderful young boys she is a great mother . Kathryn Meyers continues to judge my wife by her past and literally answered a question I had for her like this. I asked her today do you think my wife would have suffered this last episode and almost had a stroke if she were to have had a medication that even the ambulance drivers have said is what helps her referring to Ativan or Clonazepam . Kathryn Meyers looked me right in the eyes and admitted that she would not have suffered this last TIA most likely in her opinion if she would have been on one of these that we know helps the condition....really??? I mean she is trying to treat her with depression meds when she is not depressed and by the way the doctors and nurses from Mercy Health's Pulmonary on the second floor were amazing and the neurologist as well. I am thankful they took care of my wife the way they did. I am sorry to even leave this review because I actually consider this hospital very helpful and professional in any other experience. She needs to stop letting her ego get in the way, She knows that it is panic disorder and continues to neglect my wife's condition.

Son has a gash on his head that needs staples been sitting in the waiting room for 3.5 hours while he bleeds. They are literally in no hurry or rush to see any of the patients here child nor old folk. This hospital is the worst.