Reviews
The check in line moved fast and the wait time to see my doctor was minimal. The appointment lasted 15 minutes. The doctor did what was needed and out of the Crile Building and into the sun I went.
Most off your care teams doctors and nurse practitioners will call you in person if you request certain cpn's have their own opinions but they have to file their doctor's orders and they listened to other doctors judgements on judgement called for who you bring with you to your appointment and my long history with this establishment there has been many mistakes and then if they get anything from an outside source wondering about your condition it turns into a conspiracy not a joke . And those little boards they give you in the beginning of your appointment there nothing but trick questions . Be careful what you put down in my experience I wouldn't even use those because my care is getting worse as I feel better and get to primary condition in primary shape they strip me up all medication that helps me and want me to start from scratch done with that been through it for you two and a half years and I tell them I am all right at the moment and they insist I'm switching medications I am not comfortable with and they push it and push it on you be careful if you continue to go to this first off I wouldn't get primary Care through them and then your primary care has to listen to the rest of the conspiracy conspiracy you think maybe expanding in a little bit but go and look at your own records and see how you feel and tell them how you feel and you will see if it doesn't happen to you I guess you're the lucky one.
Beautiful outpatient facility at Cleveland Clinic Main Campus. The interior is always nice and clean, and the marble floor and high ceiling entrance makes for a relaxing environment. There is also a lot of natural light too. Great place to receive world-class healthcare!
Some amazing doctors, That's for sure. Appointment line staff is always very kind and helpful. But otherwise, the general customer service and administrative staff at all of Cleveland Clinic is pretty terrible from a customer/patient standpoint. Hard to get ahold of anyone on the phone, even when given specific phone numbers and told to call with any questions etc. Terrible communication from literally anyone unless you are at an appointment. Sometimes when arriving at appointments, the doctors are so rushed that they barely have any time with us. Actually had to recently go to a location physically to get paperwork confirming surgery dates which I was supposed to receive a week ago via my chart, and when I got there I was told that the surgery is going to be pushed back another month. I was not made aware of this until I actually went there in person because I was so frustrated about not getting any information through mychart, daily phone calls made by me all ended in empty promises stating that i would get my information in mychart that day, etc. Billing department is always behind and seems to care less if billing & money handling is correctly done or not. Always getting billed incorrect amounts and taking hours and hours of my time to get it set straight. Appointments, weather mundane or even for important things like surgery due to a painful condition, get moved around and rescheduled on a whim with insufficient communication. Appointments get moved after I've already filed for sick days with work. I feel like I have to call off work for days and sit on hold, being transferred back and forth to different phone lines for hours only to be told esentially that whomever I'm on the phone with can't get me the clarification I'm looking for or otherwise can't help. The only way to get anything that resembles decent customer service is to make a video appointment with my actual doctor and wait for that. I don't know what the deal is. Are they understaffed? Not paying enough to get good employees? Just bad management? They seem extremely unorganized and understaffed. Even clueless at times. Causing me and my family lots of headaches with zero regard for us besides from the actual doctors we see, which like I've said, are excellent and the only reason we still use Cleveland Clinic. This all happens on a regular basis. I love my doctors but am extremely frustrated and fed up with all of the time wasted and constantly changing information. If you don't already use Cleveland Clinic, I would suggest using another hospital system altogether and avoiding the massive inconvenience and disrespect they cause for their customers at Cleveland Clinic.
an absolute nightmare of cleveland clinic buildings. you’re a sick patient but you’ll drive around buildings trying to find a parking garage but you won’t find one!!! The WORST a hospital location we have ever been to in the united states!!!! absolute parking disaster!!
I suffer from respiratory and allergy issues. Last April I had a bad sinus infection cold and my respiratory therapist was able to help me recover from this illness. The staff is very patient, empathetic and helpful towards me. I had a wonderful experience.
Staff was very nice. No matter who I spoke to they always went above and beyond to help. Even my husband said everyone was very nice. He was very happy about that bcuz it made him relax knowing that I would be in good hands for my surgery.
I have suffered for too many years to even write the number. Due to many, many prayers said on my behalf, I finally received the miracle of Dr. A. Spivak, DO in the Colorectal Department of Cleveland Clinic. It was an experience I will never forget. Every person I encountered was professional, yet extremely caring and compassionate. Dr. Spivak has my highest regard as well as her entire staff. I now have something back I thought I would never feel again and that is HOPE for the future. How do you thank someone adequately for that kind of restoration? You can say 'Thank You' a hundred times without them knowing you will NEVER forget what they have done for you.
STRICTLY A REVIEW OF 7TH FLOOR A-71 RECEPTION My wife and I traveled from South Carolina for a very expensive 2 day trip to see doctors about her medical issues. From the first words out of my mouth the young lady at the front desk spoke over me, cutting me off to receive ONLY the information she needed rather than listening. They were not busy and there was no need to rush me. I had in hand the only hard copy of medical imaging that needed to be given directly to someone who’s name I gave immediately per my wife’s physician. All I got was “They’ll get it, they’ll get it” repeatedly. After I walked away she proceeded to openly belittle the interaction with me and walked off. All that being said even when you’re having a bad day ALWAYS do your best at your job. You never know what hangs in the balance of your chosen actions. ESPECIALLY IN THE MEDICAL FIELD.
Cutting edge treatment and fantastic care. Brilliant minds. Hands down, best medical care I have ever had...and I'm old...I've been around! The health care professionals have superb bedside manner... I continue to be amazed. They make sure I am an integral part of my wellness team. Imagine that! Compare that to other doctors you've had who talk over and through you, or straight into the computer, but rarely "to" you. As perverse as this may sound, I come to the Cleveland Clinic as often as I can.
