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Reviews, get directions and information for Cleveland Clinic - Strongsville Family Health & Surgery Center

Cleveland Clinic - Strongsville Family Health & Surgery Center

About

Cleveland Clinic Strongsville Family Health & Surgery Center offers healthcare services including breast care, general surgery, family medicine, & more!



"Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is to provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information."
Address: 16761 Southpark Ctr, Strongsville (Ohio) 44136
Phone: (440) 878-2500
Email: gro.fcc@liambew
State: OH
City: Strongsville
Street Number: 16761 Southpark Ctr
Zip Code: 44136
categories: hospital



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Reviews
I would give a 0 star if I could. I did a virtual visit for my son, paid $65, which was pointless because they still wanted me to bring him in to get a test. I was told I could walk right in and get tested no waiting and exposure is the reason I wanted virtual to begin with. Upon arrival as soon as they opened I was told that I still needed to be checked in like an express care patient and would still have to wait for the 4 people in front of me. Absolutely disgusted at this method of robbing people of $. If you can’t/ don’t want to diagnose anyone under the age of 18 then don’t even see young patients virtually. I have other small children and did not want to drag them around to wait and be exposed to other germs that’s why I opted for virtual. I was a little upset she couldn’t help us during the virtual visit but understood and she told me we could walk right in and get taken care of. Complete lies. Don’t waste your money or time with the Cleveland clinic, so many better options available with good customer service and won’t steal your money!
Always the best care and great environment. It is difficult to get appointments these days true everywhere, but they have a walkin clinic always for urgent attention that doesn’t require emergency room. In that case, I recommend Brunswick location for emergency room.
Very dissatisfied for the first time today.the nurse said both ears are blocked and can't see an infection because my ears are blocked. some person tried spraying fluid to unblock. She sprayed a few times in both ears and jabbing that nozzle in my ears that still hurts. Nothing came out of both ears. The nurse came back in and looked again and said they're still blocked without trying herself to unblock. Then said nothing about possible infection and to get debrox and follow up with my doctor. Waste Of Time!
IMPOSSIBLE to make an appointment. You call the number, you get transferred to someone, who transfers you to the main appointment call center, who has to transfer you somewhere else, and then the call just disconnects. I've been trying to get in with my doctor because I've been sick and urgent care said they can't do anything else, but how am I supposed to get in with my doc if I can't even make an appointment??? Cleveland Clinic docs are great but the appointment process is awful.
Came to Express Care as soon as they opened at 8am. Was told it would be a 15-20 minute wait. It's been an hour and we've still not been seen. Went to desk and the person said we were next. That was 15 minutes ago. If I had known the wait was going to be this long, would have come back later!
I have bene a total dr hopper since I left for college due to moving and different insurances at different jobs, until I came across Dr. C Vincer in Family Medicine. I went into my first appointment to "establish a primary" thinking I didn't have much to talk about and I left with an entire health plan. She really does care tremendously, gives you pretty detailed information, she is a great listener and an amazing advocate. I don't know what Melissa is to her nurse? admin? office staff? but she is also amazing. They are compassionate and dependable and in a medical system that is super hard to navigate, I am just really grateful for them.
After bit hit by a car and being mobile by using a wheelchair I have had a few appointments at the Cleveland Clinic Strongsville Surgery Center. Upon arriving with my wife the very first we were greeted by Raymond Francis, parking staff for the facility. Raymond immediately impressed us by his welcoming and friendly greeting. But he also looked for ways to help me and my wife by taking my wheelchair and walker out of the trunk, setting them up standing by as I transferred from the car to the wheelchair. Then he rolled me into the lobby in a safe place while my wife parked the car. At each of my following appointments Raymond Francis was the same. He came out quickly in an engaging manner and helped us to get me out and back in to the car. While I was waiting for my wife to park the car I watched running out to help anyone appeared to need it in the same gentle and friendly manner. Raymond Francis could be the doorman at a fine hotel but he certainly is an ambassador for Cleveland Clinic Strongsville.
Arrived at 1:05. No one was taking temperatures, just asking questions. Asked to check into a kiosk. No hand sanitizer to be found. Go figure the one time I forget to put mine in the diaper bag. Went up to the 2nd floor. We were seated in a general waiting area. Our appointment was at 1:15 we were taken back at 1:35. Saw the doctor at 1:50. Eye drops in her eyes at 2:02. Removed from the room to sit in a hallway. 2 out of 5 people were not masked properly. Yet here we are sitting in the hallway while they walk by. My daughters with me are 9 and 19 months old. At 2:42 we were put into another room and left a little before 3. Almost 2 hours at an appointment for a 19 month old. Put into two different rooms and left in a hallway. I attempted to voice my concerns through an email. The people who handle them, didn't seem too concerned. I tried to call a few times. I was given a voicemail one time and disconnected another time. When I tried calling to get somebody else I was told that they're the ones to handle it and that's who I have to go through. The actual doctor and staff that I was there to see were phenomenal, however, the overall management of the facility during a pandemic, was less than satisfactory. If we were going to be removed to wait in the hallway I would have much preferred to wait in my car. At least there I don't have to worry about people wearing masks improperly. It was the most exposed my children have been since the beginning of this pandemic and concerning considering it's a medical facility. The safety of younger patients should most certainly be a priority and I did not feel safe there with them. We will not be returning to this Cleveland clinic.
They are nice people and had very good care there.
I just had my story here dropped so I am starting over short and different Strongsville Cleveland clinic is not the Cleveland clinic that we all know!!! Don't go there, if the kiosk doesn't work you may never get your desperately needled procedure!!!! Well they gave me an appointment for tomorrow morning and ya know what it's in Wooster right? That's right Wooster! I am glad because I am dieing and every moment is precious, they don't think so in Strongsville and that's why I want to tell everyone about my very bad experience their..security guard is idiotic.
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