Cliffhangers

First experience ever bouldering and rope climbing. Nice facility with helpful staff. Seems like they have a lot of options for all levels of experience including an outdoor wall. Nice locker rooms and lots of gear available for purchase.

Took my son and nephews and they had a blast in the kids section. I wish I lived close to the gym as it was huge, a lot of unique areas and services including the gym and cafe. Place was also extremely clean and staff friendly.

The facility is ok, but the staff have been very frustrating to deal with and very disappointing. I arrived with a bunch of children, and I intended to purchase a punch pass to use on all of them. I found out upon arrival that punch passes are not transferable, thus I couldn't share it with the children. This was not made clear on the website, and it was not how they worked at other gyms I've been to, and it threw a wrench into my plans, but under a great deal of pressure from the children to start climbing, I still purchased one punch pass for myself. Then, one year later, I discovered that the punch passes are only good for one year. yet ANOTHER characteristic of punch passes that was different from other gyms I've been to and again, it was not made clear on their website, nor was it explained to me by the staff at the time of purchase. Instead, I was expected to read the fine print of a form to know that, at a time I was filling out a ton of waivers and forms already under pressure to get a bunch of kids climbing. This feels extremely deceptive to omit this critical information from the website and to not have it verbally communicated by the staff at the time of purchase. Yes, I should have read it, but I had so much else to read, and regardless, they had many ways of communicating this clearly and chose not to, hoping to cheat me out of money. It worked. I got a call from the manager, Devan, which I thought was nice of them to call me back, but then his comments basically amounted to "Too bad. You lost." I asked if there was anything he could do, and he said no. I informed him I would be taking my business to Inner Peaks in Charlotte. He said he was sorry to hear that, but I don't think he was. Just a little bit of a concession would have made all the difference. One day pass, or an added month to my punch pass to get a few more climbs in. Anything would have been seen as a nice gesture and acknowledgement that the terms should have been made more clear to me. But nothing. He was glad that their scam worked and he stole my money, so he doesn't care. Just checked the website again. It still says: Punch Pass 8 punch: $120 Includes shoes and harness Just a little text there saying "Non-transferable, expires after 1 year" would allow people to make a plan and be prepared before arrival, but they choose not to add that so they can trick people into spending money they can't use. Don't let them fool you too.

While in NC on a family-visit vacation, our group of 9 - 4 kids ages 9, 10 and 13 plus 5 adults - went to Cliff Hangers which had been highly recommended to us by our local family. We arrived to a more than half-full parking lot but found the cavernous insides not crowded at all! The staff were very friendly, very professional and very helpful, especially with the kids - fitting their harnesses and answering their endless questions. The kids were the only climbers in our group and they had a BLAST. First in the upstairs "learning area" then downstairs for the full-on climbs. It was soooo hot and muggy outside that we by-passed the outdoors climbing area seen in the multiple pictures others have posted. Of course, our kids only used the auto-belay climbs but the downstairs climbing area had adults free-climbing and also with the manual-belay ??? climbs. There was NEVER any problem with the mix of adults and kids and the very-chill-staff were constantly patrolling, keeping everybody safe and sound. All-in-all, a very enjoyable afternoon with both time and money WELL-SPENT!!! We HIGHLY RECOMMEND Cliff Hangers to everyone!

1st time here and I loved it. Facility is truly impressive and super clean! Staff was very friendly and knowledgeable it made me feel cared off. Josh was great, he enjoys guiding and talking to the customers. He taught me with care and motivated me to try harder lanes. Will definitely come again. Btw I drove from Charlotte!

Really awesome experience, I was a bit self-conscious at first being plus size and all but the staff was really helpful and made it a great experience. They answered all my questions and went over all rules and even pointed out a good section to start in I definitely would come back.

What an exciting place! We are new to the area and we learned about it thanks to Groupon. I climbed with my 10 year old while my husband and 11 year old watched. They rather their feet on the ground. So much to do and the place is huge. There's even a slide! That was my favorite. Very clean and the staff is super helpful. Riley assisted us at the beginning and made sure we knew everything we needed to to be safe and have fun. Upon leaving we noticed there was a climbing area outside. How cool! We already can't wait to go back. Update: We've already been back 2 more times and love it more and more with each climb. Again I thank Groupon for the find and the great deals!

Be aware that they run camps and bring in other huge groups of children for a good portion of the day and getting on a wall under a 9 is basically impossible. Up to 60 kids on a single day at one time is what I experienced—unable to use my membership over and over. I learned to call ahead and each time it was the same story. Super busy with kids all summer. I wasted four months of membership. Lesson learned!

First time bringing the kids and they had an absolute blast. Staff was very friendly and informative in getting the kids set up for their first climbs.

This was our first time ever doing any sort of indoor climbing. The staff was great, they answered all of our questions and was super friendly and helpful.