Club 16 Trevor Linden Fitness

Not a good experience with this gym. Too many hidden costs, staff unfriendly, unprofessional, inconsiderate. Could not join because they can’t put your membership on hold and I travel a lot so I just started doing drop-ins. Drop-ins went from $10 to $20 without any warnings. The staff need to be more compassionate and show they care when someone has a complaint. No smiles

Love the gym portion, the services, and the equipment. The customer service at the individual clubs is great, with friendly supportive staff. However.... at an administration level or head office, it is sorely lacking as it is non-existent. You can NOT contact them directly. Any attempt is addressed at the location, and you are told it is passed forward, and there is nothing more they can do. I've been a long-term member, 5+ years.

Be very careful with your membership here and make sure you understand all the loopholes in their contracts.I have been a member here for years only because it's close to where I live and I like the She's fit option. But I've been ripped off multiple times and every time they have a very "legal" reason for it. The most recent rip off was when I cancelled my membership couple weeks ago but today I saw a charge of $41.99. When I called I was told when you request cancelation, you give them 30-days notice and during this period they can charge you for everything. This $41.99 was a yearly charge they get from all their members god knows why they even do this on top of the membership cost!. They just make up their own rules and you won't know you're trapped until it's late.

Very unprofessional and poor service and rude. I and my friend went to the gym to try a month and see if we want to continue on or not. Not even couple month, we noticed that they charged us 3-4 times per month, so soon we found It out. We wanted to solve it, however the staffs are very unprofessional and unhelpful at all. Still waiting it to be solved. I asked for the head office contact informations, but I have told by the staff that we are not allowed to contact with the head office. There is something wrong and they are coving each others back to not letting us talk to the head office. We just went there 1-2 times since these couple month. We are fully done with the gym! We have been with others gyms for several years and nothing happened like this. Can’t believe how staffs got trained here. Very disappointed for their unprofessional rude service. We are still hoping to solve the issue as soon as possible and leave from this place. What the staff explained to us was totally different than the reality .

I recently had the pleasure of working with SARA, the sales representative at Club 16 in North Vancouver, and I cannot speak highly enough about the exceptional service she provided. If you're looking for a knowledgeable and dedicated guide to your fitness journey, look no further

I recommend club16 NV location for working out. All staffs are nice, friendly and professional, specially Sara and Ava who make the gym a better place to be in. And special thanks to Saman who always has the best manner. June 30th 2023

Great gym. This location is never too busy and the equipment is always operational.

From the moment I stepped into Club 16 NV, Sara greeted me with a warm smile and a genuine passion for helping me achieve my fitness goals by starting with a very nice trainer Niki. She took the time to listen attentively to my needs, understanding my specific requirements and limitations. Her personalized approach made me feel valued as a client right from the start

I improved so much going to Club 16, but I really could not have done it without Miloslav Kapic! He's an incredible personal trainer, and genuinely fun to meet. There's a reason the whole gym loves and respects this guy; he's helped so many people including me exceed their goals! He's extraordinarily knowledgeable, and really built my confidence as a newcomer. I've been going here for a few months now, and I could not recommend it more, especially because of Milo!

If you're looking for a sales representative who will go above and beyond to ensure you have the best fitness experience possible, I highly recommend working with Sara at Club 16. Her exceptional service, professionalism, and genuine passion for helping clients succeed make her the perfect guide to embark on your fitness journey.Thank you club 16 and Sara