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Coach

  1. Scottsdale
  2. Scottsdale Shopping Mall

Reviews, get directions and information for Coach

Coach
"Coach is a global fashion house founded in New York in 1941—a leader in leatherware from handbags to men's wallets and women's shoes. Inspired by the courageous vision of Creative Director Stuart Vevers and the spirit of our hometown. Stop by the store location at 7014 E Camelback Rd, Scottsdale, AZ 85251 and get your bags customized, repaired, pampered and more. Need a little inspo? Check out our Handbag Guide. We've got your backpack and clothing needs covered too. Just give us a call at 480 949-1772. We can't wait to welcome you in."
Address: 7014 E Camelback Rd, Scottsdale 85251
Phone: (480) 949-1772
State: AZ
City: Scottsdale
Street Number: 7014 E Camelback Rd
Zip Code: 85251
categories: shopping & retail


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Reviews
Very nice store. Clean and well organized. I like the bright colors. I was close to buying a lavender purse in the sale section but I controlled myself. I love the pride collection they have here at Coach. Very colorful and fun styles. This is a larger Coach store and it was very well stocked.
If I could personally provide a 0/5 review I would for this location. I have only ever purchased from Coach and my experience today alone has made me never want to purchase from this brand again. I bought a brand new purse a Week ago and took it out of the box to see how my items would fit. The bag being too small I wanted to return it. When I brought it into the store they found "scratches" on the bag not visible to my eye. I had them buff it and they still refused to give me any return only offered to exchange it. I tried it once but apparently their policy was never worn or used meaning the bag depreciates to worthless the moment it leaves the store because how else would one see if it functions without at least pulling it out of the box and placing articles in there. The woman was unmoving and unempathetic to the situation. Even going as far to show me the supposed scratches but i could not see them which to me tells me she was reaching. my favorite line was them telling me how their job was to find the scratches. I understand I am not a professional but there was no way I myself would have caused those scratches only having taken it out of the box once and putting my wallet in their to see if it fit. I am now stuck with a purse too small that I will be attempting to resale. I will never purchase from this brand again and highly encourage others who think about shopping here to go second hand. your purchase becomes useless the moment you leave the store based on their policy. very disappointed. 0/5.
Came in with a new Coach ReMade purchase asking for personalization and was immediately dismissed because they wouldn't be able to replace the product if they messed it up. I explained that I was okay assuming this risk and would not ask them to replace the item. They were unpleasant and condescending and, ultimately, unwilling to personalize my Coach item. My local Coach store has a fantastic team. This store could not be more different. Now my graduate gift which was going to be fantastic is lame and I am disappointed.
Worst customer service I have ever had. Went to exchange a purse my husband bought me for my anniversary because it had a scratch. The manager was very rude!!! She treated me like I couldn’t afford to buy a purse from there. Refused to let get a different purse because the color he bought me was sold out. Then she told me that I had to get the same purse and would give store credit to come back when I had bid you I had the receipt. She also told me it would be a final sale and wouldn’t let me return it if I had an issue. She brought a black one out and it had the same scratch as the chalk one. When I told her about the scratch she looked at me and said you know they are leather. I know it is leather hint the reason I am paying so much money. I will not be going back and I will be calling corporate. She shouldn’t be a manager treating people like that. I am still not happy with the purse she gave but apparently it was also the last one.
If you want top-notch service, ask for August. He was very accommodating, friendly & helpful. He made practical recommendations & he cleaned & conditioned the learher before packaging our purchase.
Don't believe the ads: the "luxury" part of Coach's advertising is a lie. I got a Coach wallet as a present, but the wallet was too big. I finally drop by to attempt to exchange it for a smaller, and less expensive one. "No luck," I'm told by the saleswomen. "Nothing?" I try. "No way. You've gotta get here sooner." "I didn't have a chance." "Doesn't matter. It's the policy." "Can I just do an exchange?" They didn't say "f-off," but the tone was there. Don't people buy Coach stuff because said stuff is supposedly to be wildly luxurious, and the overall customer experience fantastic?
Good quality products. Sales staff are professional, but they fail at being able to develop a report with customers. Sales 101....start with an introduction by providing the potential buyer your name and asking for their name. This was never done in the 15 minutes I spent talking with the sales staff. Even upon leaving didn't ask my name and I had to finally ask for their name. Didn't offer a business card...I had to finally ask for one. Besides that, everyone is very nice and professionally dressed.
I can never seem to shop for bags online, but there was this one Coach Tabby, I had to try it out. The staff really helped me zero-in on the bag that would perfectly suit all my needs and were very patient with me. I am very happy with my purchase and I will shop here again.
Latoya was amazing from greeting me at the door and helping pick the perfect gift for my wife thank you so much
The staff was nice, helpful, and patient. Great shopping experience.
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