Coffee Bean

Had a free drink for my birthday so ordered a Ice mocha. First time at this location. It was clean and the staff was friendly. My order was ready when I got here. The parking area can get really busy so if you can catch a spot on the street, go for it.Food: 5/5

I've been going to this Coffee Bean for years and it is consistently quite a good experience. Overall the staff is great, and it really varies by person. Everything is still functional in the seating area but I will say I think it's the same tables, chairs, and decor as 10 plus years ago. Very Coffee Bean, but not very modern. I still come here regularly for no sugar added coffee options.

Definitely the best coffee, the best service, the place is very clean, the employees are the best,Food: 5/5

The seat at the corner is the hardest to get, but if you sit here you own the place. Gives full sight of the entire store, no one behind you, 4 electrical plugs, by the window with curtain and ample room for a full sized luggage. Out of the entire three months I lived in this area, I've only managed to sit here once

Great taste of Ice americano coffee. I like their ice and scent of coffee, and workers are here very nice and kind.Food: 5/5

I was asking specifics about how to make my coffee... the staff couldn't have been better! So helpful. Kind, gentle, nice. Really great people :Service: 5/5

This location is pretty bad as far as the drinks they make go. The staff does not seem well trained at all, I had to repeat my order four times and they still made it incorrectly. I have only gone in the afternoons. It is conveniently located right near Bristol Farms so that is why I have stopped there. Each and every time the staff there acts as if they’ve never heard of an Iced Blended coffee drink with vanilla before. They tell me they don’t make drinks anymore, that I had them make the week before. Last time I had to stir in my own vanilla powder because they didn’t add it to my Iced Blended, today I had to have my whole Iced Blended remade because it tasted like burnt coffee that had been sitting in the bottom of a pot for about five hours. The location on Lake street in Pasadena is MUCH better! I never have problems with my beverages from that location. Even though the Fair Oaks location is more convenient when I’m running errands I think in the future I will have to go out of my way to the location on Lake in Pasadena to have my drinks made correctly. On the plus side the Fair Oaks South Pasadena location is very clean and aesthetically pleasing, plus there is also ample parking.

Would not recommend at all!! We ordered two dirty chai lattes and the barista did not add any milk. When I got home and realized their mistake, I called them and they said they forgot to add milk but are not able to issue a refund.

Tried their Rose Hazelnut Latte which is their seasonal drink for the winter. It tasted good. Staff is quick and polite. It had a quiet atmosphere with people working on their laptops or reading books. The space is a little small but a great place to get work done.

Well, hate to do this, but I won't be coming to this location anymore. I order the same drink every time. This time it tasted like watered down coffee. The employee with the hat and glasses always adds extra water and I noticed I'm not the only customer that asks for a redo. Today I simply asked that my drink was watered down and asked for a new one, she said I ordered it incorrectly on the app, which has never been a problem before. She tried to explain that "we loose money" . You're sign clearly says if you don't like it, we'll remake it. I guess that's not the case on Fair Oaks unless you need to debate your point. I am only giving 3 stars instead of 1 because the gentleman who remade it has excellent customer service and treats all customer's with courtesy and respect. The girl with glasses and cap could learn a few things from her coworker.