Colonial Acres Healthcare Center

My father was at Covenant Living In September 2023. I personally witnessed an egregious lack of care. Do not permit your loved ones to be warehoused at this abominable facility. Some incidents I witnessed with my own eyes: 1. As a result of his surgery my father experienced painful leg cramps and was prescribed muscle relaxers to be taken as needed at his request. I arrived for a visit and witnessed him asking for the muscle relaxers. The aide said that they would tell the nurse. I noted the time and perhaps 45 minutes later went to the nurse's station to find the aide and a friend sitting on their cell phones. I told the nurse that my father had requested muscle relaxers, and the aide, overhearing said to the nurse "I told you he needed medication," to which the nurse replied "You never told me." This kind of finger pointing is incredibly unprofessional and childish. I'm certain that if I hadn't intervened, my father would have suffered needlessly for perhaps hours. This is not the only example of this mode of communication failure, but it is the only one I personally witnessed. My father related several more such incidents. There is no system in place to ensure good communication and the aides, by-and-large, are not conscientious about doing their jobs well. 2. During one visit, my father needed help going to the bathroom he wasn't cleared to walk safely on his own. He pressed his call button and again I noted the time. No one came for perhaps 20 minutes. I peeked outside his door and noted that the light above his door wasn't blinking. I investigated and found that the cable connected to his call button had become loose just enough that it wouldn't alarm, but also wouldn't function. If I hadn't figured this out he certainly would have ended up soiling himself. You might say "This kind of technological glitch is an easy mistake," but how hard is it to have equipment that can reliably call a nurse to a person who needs help? Again, I witnessed this incident with my own eyes, but my father related many such incidents, including an early night where he was trapped on the toilet for 2 hours, and was reduced to yelling for help. 3. My father was issued a back brace to prevent him from bending or twisting his spine when he wasn't in bed. I arrived for a visit to find it rearranged into a completely non-functional state. I can only assume that the physical therapist had no idea how to use it. I spent the better part of an hour figuring out how it worked properly, reassembling it, and teaching my father how to put it on. What would have happened if I hadn't done this? Would be have been taken to physical therapy without the brace, possibly damaging his spine? 4. At an early care meeting, my father was confused about his medications, in particular which ones he needed to request pain killers, and which ones would come on a regular schedule. The head nurse snapped callously at him "I printed all this out for you!" I later read this printout, and I'm a pretty smart person and could barely make any sense of it. How could you possibly hope that an 83 year old on strong pain killers could understand it? 5. His discharge was a disorganized mess. We were sent home with absolutely no information about home care follow up, and needed to chase down the provider ourselves to figure out how and when home care would begin. His catheter was not removed and we were given no guidance about whether and when it should be removed and again ended up chasing down providers who could help us. I cannot urge you strongly enough to avoid this facility.

Roast beef was so tough it should never have been served and cooks fired. Meals are not served to my 85 year old mother. Could not cut it with a knife. How Staff is OK but very slow to respond. This place must be the cheapest there is. If you have the money don't send a loved one here.

Do not send anyone you care about to this facility. There is a total lack of communication, calls are not returned, discharge instructions are not correctly forwarded to home health agencies, the standard answer from anyone in charge is” I don’t know”.and no offer to follow up on anything. And the food is terrible. It should be zero stars.

Super disappointed. The facility is clean. Food is good. But the staff has room to grow. Gayle at the front desk is amazing. One of the social workers was good too. But, in the end my mom's nurse and social worker NEVER communicated to me or my mom. The email threads are telling at the lack of communication or care. I will never send my mom here again.

Seriously, if I could rate a minus 100 I would. My Mom was at Covenant for less than two weeks, thankfully. Mom has Lewy Body Dementia and the staff was not qualified or didn't care to deal with her. Upon arrival, we meet with the team of 5 department heads who snowballed us on their capability. Never saw another one of them. If she would have just taken her pills, eaten her meals when told and not expected anything else things would have been fine. If your loved one is expecting OT and PT to get back to life, you don't want them here. Wasted time, rude staff.

Please do not come here after knee replacement surgery, if you are a young 64 year old, as I did. When I first arrived on 10/03/2022, surgery was on 9/29/22, the nurse came out to transport me from my friends car, with a wheelchair and said "hold your feet up, it had no place for my feet" my friend said no go and get a wheelchair where she can put her feet, I should have just left right then. They brought me to my room, the person right next door, screaming 24/7 "help me, help me" I literally heard that all day and night, the next day I asked to move, they said they had another room, I could move to on Fridaythis was Tuesday where I would not have to share a bathroomthe person next door visitors would use our bathroom. The SW was supposed to contact me on Friday to move, no one contacted me, I emailed SW around 3 on Friday, I heard nothing, here is was stuck now for the the whole weekend, and such a waste, I could have went home, had I known. Also there is no PT on weekends, for some of us, yet they don't let you know that or really anything. Because of the screaming woman sometimes I would not get to sleep until 2 or 3, sometimes she would wake me up at that time. It was unbelievable. Other issues, sometimes I had to wait for 2 hours for my pain pill and my daily pills, I finally learned that I had to go to the nursing station and stand there, and at times I had to stand a long time. Waiting for 2 hours for pain and anxiety meds is really not acceptable. I rarely got ice for my knee, I even brought in 4 of my own ice packs, they disappeared, when I left there was only 2 left. The PT person was the one to find ice for me, but it was only a few days that I had ice. The people that brought the food and coordinated the activities were all very friendly and nice. As were some of the nurses, yet not sure they knew orthopedic nursing at all. For me the food was absolutely horrible, I lost 12 pounds the week I was there, I had to ask friends to bring food when they could, but I understand that is a personal issue. I think this place would be just okay, if you just needed to rest, meaning be in bed and have meals brought to you. If you need PT, and a knee surgery to recover from, DO NOT go here.

My mom was a resident for a short time after her hip replacement surgery. She was unsure of what to expect, but was very pleasantly surprised. The staff were nothing but caring and concerned that she have the best possible outcome after her surgery. From the nursing staff, to the therapy staff, to the housekeeping and dining staff and the social services staff, ALL were polite and did their best to provide the best possible care. She thought the food was amazing. Not only has my mom been a resident of the TCU, but both of my in-laws were here as residents as well. We have always had great experiences. Thanks to all of the employees of Covenant Living TCU for all of the amazing care!

I wanted to add on to my first review, as the company reached out and let me know, they made some changes. I was glad to hear that and I appreciate you reaching out to me.

My 92 year old mother was brought in on a Friday for rehab from a stroke and you didn't start rehab until Wednesday after we complained You we're supposed to prep my Mom's room before she came. You left a 4inch riser on the toilet. She and I almost fell as I tried to get my 4' 9" mother on it. I asked for maintenance to fix it. But they were unavailable until Monday! No one could even get me a screwdriver. So I asked for a butter knife and took it off myself and cleaned off the mold too!!! You left my mother soaked in her own pee sitting in a wheel chair for hours. Her bed was soaked in pee and no one noticed?! You left her alone and she was found in your electrical maintenance room pulling wires. Your manager was insulting and condescending to my Mom's PCA when she tried to talk about the condition she found my Mom in. You say you can handle Alzheimer's patients but obviously you can't as my mom's poor care is an example. And this poor care happened even though I was there after work and weekends and her PCA was there during the day. I'd hate to think about the lack of attention she would have had if we weren't there as much as we were.

This is my email I just sent to Covenant Living of Golden Valley. Just wanted you to know my mom did make it home after spending about 5 weeks at Parkview Care Center in Buffalo. She is doing really good at her assisted living apartment. It was great that the staff there worked with her to make her strong enough to leave the nursing home and get back to her AL apt. Just wanted you to know that people can get better. I know you probably believe she didn't try very hard there, but I don't think the staff there worked very hard with her either. Anyways, Parkview Care Center was a much different place and she ended up thriving.They actually let her get up and use the bathroom there. Hope all is well with you. Thanks for listening. Sara Anyways that was my email. I did not think very highly of this place at all. It even pains me to send them payment for letting my mom lay in bed there for 5 weeks without barely getting her out of bed, only to weigh her every morning. Ugggh.