At Colony, we understand that in order for you to meet your aggressive deadlines, you need to have the materials you want at the right place, at the right time and at the right time.
Colony Customer Service Philosophy
Customer service is essential to our success. We must strive
to provide our customers with superior value in our products
and services by maintaining optimum quality at reasonable cost
in everything we do.
Customer service is our most important job, provided by every
person, in every department, at every level of our company. By
definition, providing good quality customer service is the act of
cultivating the goodwill of individuals who utilize our products
and services. Each customer is a unique individual to be treated
with every consideration and respect. Indifference to customers
cannot be tolerated, and our relationship with our customer
must be continually nurtured, not just when a problem occurs.
Good customer service also means top performance, keeping
appointments, answering inquiries promptly and courteously,
and making sure our product is the best quality it can be.
Finally, good customer service means being flexible and adapting
to the facts at hand. This in turn means that Company policy
must be focused on providing the best possible service to
our customer.
