Colony Hardware

Please do not bring any tools to this business for under warranty repairs. This company Colony has my tool for 6 months. I called every 2 weeks to check up the status of the tool and colony kept saying it was not ready or they could not find the tool in the system. I normally never write reviews but I have never experienced such horrible customer service with any business. I really do not want anyone else to experience the same issue. It’s really been a horrible experience as an customer :.

These Colony guys know what they're talking about. Great place to get all your tool needs for any construction project. Knowledgeable staff.

***Update*** David you are Awesome. Colony Hardware CO continues to go above and beyond. Again I had a tool issue and they didn't stop until they had answers. David did some great digging on a non-fixable issue with my router table and though he unfortunately did not have a brand resolution from the manufacturer for me but he made some great personal recommendations. I genuinely appreciate that though the issue was small 1/32 of an inch small to be exact that he went as far as he could to get an answer for me and got back to me right away. That is a dedication to service you rarely find these days. Great company. Keep it up you guys and Thank you so much. *Original Post* My husband and I own a small business making custom wood furniture and anyone who has ever worked in this industry know full well how absolutely important your tools are to your living. I had a reoccurring malfunction on one of my tools and after calling the manufacturer over and over and even returning parts I was completely stumped. I called Colony Hardware CO because the manufacturer said they were the local repair center in my area. I spoke to Wes and we made a plan for me to bring in the entire tool system. It is days before Thanksgiving and 1500, an hour before they close. The entire repair team took me in and we trouble shot this thing until we all learned how to fix it which went far beyond closing time. They understood how important it was for me to have this back and get my builds back on track so they wouldn't give up until they found a solution. It is incredibly hard to find amazing people out there who not only do quality work but still find it in them to keep the human factor in what they do. Amazing work. Thank you

They are playing the CoVid game you have to wait outside F that

Very knowledgeable customer service.

Where tradesmen shop.