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Comcast

  1. Fort Myers
  2. Palm Beach Gardens University

Reviews, get directions and information for Comcast

Comcast
"At your Ft. Myers, FL, 8061 Dani Drive, Suite 120, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment"
Address: 12641 Corporate Lakes Dr, Fort Myers 33913
Phone: (800) 266-2278
State: FL
City: Fort Myers
Street Number: 12641 Corporate Lakes Dr
Zip Code: 33913
categories: business service, cable & satellite company, internet service provider


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 09:00 - 15:00

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Reviews
Jay was the person who helped us. He gave us outstanding, efficient service. We are not especially proficient with the ins and outs of cellular technology. He was very patient and solved our issues quickly and accurately. We were very appreciative and his store should know what a good job he did. A+++
Here with family member. She’s been called twice and both times told “oh sorry I just have an iPad, can’t adjust your bill AND accept your equipment return, sit back down.” First time she was told there were 2 people ahead of her. Second time she was told 5 people ahead of her! So far we’ve been here 50 minutes. Staff standing around doing little or nothing with a store full of waiting customers.
Unable to cancel TV or make any changes online. Tried "chat" to resolve the issue. IA. Boxed questions prompt you to next box, etc... Takes a lot of time and ends with them still UNABLE to cancel anything online. Called. On line with tech for what felt an eternity, very complicated. Seems like my account history doesn't tell them what I paid for Internet with basic 10 channels. Now I'm wondering how they charge people that they can't look to see what they're fees are..They act like I haven't had service with them nearly 10 years... CANNOT cancel anything online or on phone. Said they did. Bill came and yes, they're l billing me for services I've been trying to cancel now 4 months. Went to the store, twice. Condescending, repeatedly saying, "I understand..", but still won't take the charges off my bill. I returned the modem. Done
I was really unhappy with where i was getting my phone service AT&T was was sucking every dime out of me they could . They could not explain to me why my phone bill with one paid off went up to 200 dollars . As a single mother i need to have my bills low as Possible . I called & went in to the store Begging for help all the did is hang up on me and in the store roll there eyes and another person came over sat there and told me no cant help u . So i got teamed up on ...wow So i walked into xfinity this woman named Lori helped me i told her i am sorry i feel very Frustrated & Embarrassed. I also noticed that they had phones. She sat down with me and we went over everything. And I saved so much money. So thank god for Xfinity they are so wonderfuland took so much of worry off my back
This might be the worst company to deal with when it comes to customer service. We initially signed up with Xfinity due to the speed and their ability to deal with 2.4G, not just 5G! However, with hurricane Ian blowing through a pole that is supposed to hold our cable, is no longer there so our line has been laying on the ground and draped across the canal in our backyard since. We have called multiple times and had 3 technicians come out to take a look. The first one told us it was a big problem and he would escalate it to a special ops team but they were busy with repairing Sanibel, the second came out and said he would have someone else look at it and then the third finally said there was nothing they could do and they would just leave it. We were furious but we knew that there would eventually be a canal cleaning crew that would come out and accidentally cut the cable due to it being on the ground. It’s been about 7 months since we initially started calling and sure enough our cable was cut yesterday by the crew and we have no internet to work from home and spotty service. The soonest they could get a technician out was 2 days from the incident and we are still waiting to see if they’ll show. Every time we call we get someone from India on the line and they truly don’t know what’s happening. They called today to ask if our internet was working yet…. Like no, the cable is cut in half lying on the ground in our backyard. They had 7 months to deal with this but out of laziness, they now have a bigger issue and have to rerun the cable. We would gladly switch companies if they didn’t have such a monopoly!
Comcast is horrible to deal with. Internet is down several hours a month. Several appointments with technicians, they never show up. When I call and get the guys in Bangladesh, it is the best interaction with Comcast. If they didn’t have a monopoly, I would NEVER choose them.
1 year having the same problem . I been using my internet and on your side is not showing . That is not my fault, I been calling my case has been escalated 3 times and nothing. I have ACP and you guys are charging me and is in the sistem , plus I spoke directly to ACP and there is no problem on there side . Now I don't have internet and you guys want me to pay for a problem that is from your side . And when I call you guys block me so I can speak with a agent .. Even ACP told me to call in conference to solve this and you guys are not helping at all..
This has got to be the absolute worst company I have ever dealt with. After several months of no service when I initially signed due to the absence of a line from the pole to the houseseriously 3 months of them arguing with me that I didn't install the equipment properly, to have a tech come and agree that my house NEVER had a cable line ran yo it, waited another month to have it installed, then pressed to add services so I add Home Security. Dec 2021 placed an order for cameras and smart locks to find out that Comcast didn't have any in stock. Didn't stop them from adding it to my bill. Been fighting, literally fighting for 18 months for them to correct this as I am still being billed. Refuse to pay for equipment YOU COULD NOT SUPPLY! Can't get ANYONE to fix their issue! Filed arbitration, for Comcast to refuse to respond. Guess court is next!
My Technician Lewis was great, he was very informative about everything that he set up when connecting my internet. The process didn't take long and I got my WiFi within an hour. Will definitely recommend to my family and friends. Rate 10
This is absolutely the worst company to deal with!! Stuck with someone out of the USA who has no clue and refuses to transfer us to someone in America or give us to a supervisor. I WILL be looking for a different internet provider. This is like dealing with the devil .
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