Comfort Suites Airport North - San Antonio, TX

Hotels are supposed to be comfortable and inviting, and this hotel was not. Our room had a basic cleaning hair, food/drink stains, dirty toilet, which my family and I re-cleaned. We requested new sheets as multiple had unidentified stains. Our refrigerator was completely inoperable and when reported the front desk noted that maintenance would be by the following day, after previously stating that he would be by that evening. Unfortunately, this didn't benefit a family member as a refrigerator is essential due to medical reasons. We made due with ice and carried on with our stay. Upon turning in for the evening the A/C continued to shut off. The temperature was in the 110s that day and remained in the 90s that evening. I informed the front desk and the response was, "we are fully booked for the evening." I informed him that I would like to speak to the manager about our unfortunate stay. The manager noted that he would be in, but ultimately never showed and only chose to speak with the front desk attendant solely. I informed them that my family and I would be leaving and requested a refund. They offered us another room, which I declined because the ordeal had become too much. The front desk attendant noted that he would process the refund and noted there was nothing for me to sign or receive. I am still awaiting my refund and will be contacting corporate and the BBB shortly.

DONT STAY AT THIS HOTEL !!!! this hotel is at best -1 start, was going to stay for weekend to visit family n friends in san antonio n it went south quick before night. I checked in n unloaded my stuff n left to hit up as many places a possible for short time in san antonio, when we got back around 9pm to finally call it a day room was crawling with roaches all over the room. went to front desk and explained what was going and the guy in reception tried to accommodate a new room, well new room AC didn't work and saw couple roaches crawling in floor also. ok this was it, I had my lil baby and wife and was not going to stay in a roach infested place I paid for. told front desk I wasn't staying no more to just give me a refund n I was out, no manager in sight so front deask had to call him and the manager was screaming over the phone denying a refund, it was late so I didn't want to argue n we just left

Doesn't deserve even a half star. Had to change rooms twice, fridge wasn't cooling in the first one and ROACHES in the second. Staff didn't seem to care when I mentioned it to him and apparently the only way to get a hold of the manager is through email, which after reading the reviews, doesn't sound like I'll get a response. In the second room we spotted 6 roaches but I was only able to get 3. This is NOT somewhere I will ever stay again nor can I recommend it. THIS IS A DISGUSTING HOTEL.

The room was clean and beds comfortable. The fridge was warm and the noise level in hotel room was loud, from the ice machine that is located directly in hallway across from rooms and from midnight to 3 am from what sounded like a party above. The breakfast was terrible. IE stale bread, mixed cereal in bins, no eggs, cold sausage, broken machines and sticky tables. Not many selections to choose from. No greeting as a diamond member or offered snack/drink not that big of a deal but staff seemed lazy, on personal phones, no info on wifi or breakfast times, ect. Will not be staying here again nor can I recommend this hotel. There are cheaper hotels in the area with better amenities.