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Reviews, get directions and information for Community Banks of Colorado

Community Banks of Colorado
"Community Banks of Colorado, a division of NBH Bank, is proud to call the Alamosa area home. We build relationships rooted in personalized service and find simple and fair solutions for our clients. We believe that the more you know about your clients and the more you work with them, the better you can serve them. It is just common sense. Located off Main St."
Address: 2061 Main St, Alamosa 81101
Phone: +17195872666
State: CO
City: Alamosa
Street Number: 2061 Main St
Zip Code: 81101-2322
categories: commercial bank



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Reviews
Customer service is not good. May have one teller handling the entire floor while the rest of the personnel is standing around gabbing with each other.
I have been a customer of Community Banks for many years, and through a few different name changes. What has never changed is the quality of service. The current tellers are amazing, and super helpful. Daniel has been great as the new Personal Account officer, he has made special phone calls to make sure my questions were answered. Great job, team!
Do not bank with, unless you want to pay to use your own money. This bank is a joke
I was very pleased w/ Asst. Manager Krystal Archuletta who helped me open an account. She was very knowledgeable, so kind & patient w/ me. I’ve been very pleased with all branches & tellers so kind & helpful. This is real banking.
Great bank! Have been with them for years and they're always there to help. My info got stolen and the banker Sarah was so sweet and helpful. She made a terrible situation seem like a breeze. Definitely recommend!
I haven't banked for many years, so far, so good!
in a nut shell: alarmingly unreliable! There are several miserable experiences with this bank that have led to me closing my account. Each incidence individually is maybe forgivable, but after only having the account for 3 months, I am tired of making phone calls to fix their mistakes. Many of my complaints are in regards to the entire company, but their faults extend through the branches as well. While everyone at this branch is very friendly, the 3 people that I interacted with were incompetent. After opening a new account, it took almost a month to receive my debit card. Every time I called the bank about it which they recommended doing when I opened it, they gave me a different excuse about the reason it had not delivered. One person finally admitted that the request for a debit car had not been submitted until a week and a half after my account was opened. On a corporate level: the e-statements take extensive loading time and may not load at all. Their online banking is not user-friendly. Changing my address with the bank requires the branch personnel to again submit my information to their national company. It takes at least 3 days. Once the bank determined I could be the subject of a card fraud, they decided to send me a new card. I received a message that my old card would become inactive by a certain date but my new card would have been sent a week before then. That date has come and gone, and while my old card is now inactive, I have yet to receive my new card. Yet again, they have left me with no way to withdraw money outside of their limited banking hours. I called the contact 877 number and tried every route to talk to someone. Each time I was transferred to an extension that was not answered and had a recorded message saying that the mailbox for that extension was full. There are so many problems with this bank that after only three months with them, I closed my account.
Crystal And Cindy were very helpful with helping me set up my new account and getting the app registered to my phone. She was very patient with me! thank you so much Crystal and Cindy!
Lately I have been very happy with the customer service . This time I got his name Awesome job Eric F . I really appreciated your friendly knowledgeable and fast service. Thank you .
This bank is not a customer built bank it's not a customer ran Bank it is financial services ranbank 9 to 5:00 really real real businesses don't even close until 5:00 the employees must have time on a Friday to get to their bank and deposit a check if your bank's not open how are you supposed to be in business this bank has no consideration for its customers that it depends on every single day unless they're not dependent on us then they can go service The Fortune 500 people for that I have nothing to do with them I will not respect this Bank the spirit of this bank doesn't respect their customers whatsoever
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