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Reviews, get directions and information for Cox Solutions Store

Cox Solutions Store

Description

As one of over 130 nationwide locations, your 4760 Valley View Blvd. Roanoke location is the place to discover life’s greatest connections. Stop in and experience the amazing ways Cox can help you stay connected to friends, family, home, entertainment, and the world. Experience first-hand what gig internet speeds can do for you; try the new Contour voice activated remote; see how Homelife keeps you connected with home even when you’re away. We offer equipment, accessories, interactive product demos, and the expertise to answer any of your questions."



"Your Cox Store in 1414 Towne Square Blvd, Roanoke is the place to experience how it feels to live in a truly connected home. Our friendly experts will answer all your questions about Gigablast internet, Homelife home automation, and Contour TV. Demo the voice-activated remote and hear blockbuster sound from the latest in Top Tech audio electronics. Discover, learn, and experience more at your neighborhood Cox Store"
Address: 4760 Valley View Blvd., Suite 40, Roanoke (Virginie) 24012
Phone: (540) 266-7077
State: VA
City: Roanoke
Street Number: 4760 Valley View Blvd., Suite 40
Zip Code: 24012
categories: cable & satellite company, internet service provider, electronics store


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 09:00 - 17:00

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Reviews
Store staff were SUPER helpful and gave me a competitive price for service so I will not be switching to GloFiber. I’ll definitely go back into the store when I need something rather than calling.
Cox is the worst utility company with which I have ever dealt. We just moved and in both this home and our previous home,, we have had completely unreliable service and non-existent customer service. First house we spent months opening and reopening tickets for the same issues. They repeatedly ruled out any problems on our property but would never fix the broader issues on their infrastructure. Finally after many more complaints from other neighbors, they fixed a problem with the node on their network but we continued to have service disruptions. They have had half a tree hanging from their lines for almost a year, but despite numerous tickets and multiple promises they would take care of it, they will not remove it. Now we’re in a new house in a neighborhood miles away and still having issues. Apparently the neighborhood households had to all report service issues a couple of years ago b/c Cox said they would not fix their infrastructure unless at least 10 households opened tickets. They fixed part of the issue, but never fixed the flooding junction box to the neighborhood so issues continue. I CANNOT WAIT UNTIL GLO FIBER GETS TO THIS PART OF THE COUNTY- we’ll all be leaving Cox at that point.
Poor, expensive service. Even in the face of competitors moving into their monopoly. Internet has been going down this week, had to talk to one of the trucks to see what the deal is. Absolutely no notice was given that they're attempting upgrades. Glad I don't depend on my internet for work.
UPDATE!!!: so my wifi problem continued and cox sent out two technicians yesterday because it was the actual coax cord that went to the power line that had been weathered and chewed by animals and such and the one gentleman's name was Clyde but I didn't get the other gentleman's name but they finally got my wifi working! They ran all new wiring out on the power line and bless their hearts it wasn't in the easiest of places to complete this task, but they did it, and they were so kind and professional!! I couldn't be more happy with my cox service thankyou so so much to everyone who helped in the last week to figure out what the problem was. I'm so grateful !! I've got cox home internet and I had been having trouble with my wifi. Day 1, the cox virtual assistant tried troubleshooting the problem and sent a technician out for me for the following day, I'm not sure what he did but he got it working, until he left, then it immediately went right back to the same problem, no wifi. Day 2, the cox virtual assistant tried troubleshooting the problem again and requested that I went and exchanged out my router at this store. I dealt with James and he was AMAZING!! He made the process super painless and quick and easy. He was super friendly and I really appreciate his help! Cox has been beyond wonderful and I'm super happy with my choice to use them for my home internet service THANKS JAMES!! AND THANKS COX!!!
no point in having a phone number if it's not going to be answered... terrible service all around i hate this society & to mention being a customer for DECADES and NO discounts given nor offered... meanwhile new customers are getting much lower prices which wouldn't be an issue because it'd match the service
Blonde hair manager lady is very rude. The entire time she just kept talking about closing early so she can hit the gym, even though it looks like she hasn’t seen one since nam
Hands down the worst internet I've ever experienced. I work from home and cannot go a day without service going in and out, or me having to set up a hot spot on my phone just to do my job. I've had technicians come out and tell me I need to "rent boosters for $x a pop"... absolutely not. I'm in the middle of a short term move and cannot wait to cancel this internet. You'd be better off going to the library and hooking up to the free wifi there then paying $80 per month for this.
I went to discontinue service for my Mom. She's 99 and can't hear the TV shows have so much unnecessary sounds and can't see ,macular degeneration so it was a waste of over $100 a month. They didn't give me a hard time, no trying to sell me something else, I was impressed with their ethical stance.
Scammers. Will tell you one price, charge you a completely different amount and force you to haggle with their atrocious customer service. 3 months in a row with the same problem
Poor service technician. Called for service due to internet not working. Phone rep told me wrong day for service call. I own the fact I should have checked confirmation email. Thats on me so tech came day after I thought they would be there. So no one was home. Explained to tech that I only had internet and was very sure the problem was outside. Tech refused to check anything because he could not come into my house to check signal level inside my home. I asked him to please check line outside, and if it showed a signal, I would reschedule and ensure to be there. I explained the rep giving the wrong date and apologized for not being there. He still refused to check anything. So I said some mean things. Later called back to reschedule service when someone could be home. The second technician took all of 10 seconds to say, "you do not have a cable line coming from the pole to your house" No need to check inside house, there is no service drop line. So he called for help, and had me up in less than 30 minutes. Looked like a big truck came down the road and ripped the line out. Why could the first tech not see that I did not have a service drop connected to my house? Because he was lazy and mad because I could not be home. Luckily for me, Glo Fiber just put lines up in my neighborhood. Hopefully they will activate them soon. Then goodbye Cox cable.
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