Crate and Barrel International Plaza

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Description

http://www.crateandbarrel.com/Stores/Store.aspx?storeid=192

"The Crate & Barrel store in Tampa, FL helps you love how you live in the moments that matter by connecting you to the work of designers worldwide. Our curated collection of modern home furnishings and decor offer inspired living through high-quality products, like furniture, housewares and cooking utensils, all of which can be found at our modern furniture stores. Plus, find unique home decor, modern lighting, contemporary rugs and modern dinnerware sets as part of our robust offerings as a Florida home store. To make your shopping experience as seamless as possible, this Tampa furniture store offers free interior design services, curbside pickup, home delivery and buy online, pick up in store."

Address: 2201 N West Shore Blvd, Tampa 33607

Phone: (813) 241-3777

Website

State: FL

City: Tampa

Street Number: 2201 N West Shore Blvd

Zip Code: 33607

categories: home goods store

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Reviews

It’s been sometime since I  took a browse in a Crate and Barrel. At first it took me by surprise by the amount of staff offering help. It’s nice to see a company that places customer experience as a top priority.  Particularly rare these days . I look forward to returning over the seasons.

The store in Tampa is nice and staff is helpful but I would never purchase anything through their website ever again. I placed an order for a rug in October of 2021 and it was available immediately however other items were not available for pick up. Since then every time I call customer service I am told they will look into it, then say the warehouse is to blame and that they cannot cancel the order I have already been charged full price for. Save yourself the hassle and never order online just go to the store. I still have not been refunded my money and the rug is just floating somewhere.

I purchased a bed from crate and barrel 5 months ago and paid the extra for white coat delivery so that they can also assemble the bed for me. They delivered the bed without all of the necessary hardware so they weren’t able to assemble the bed for me. It’s been months on end of me calling and calling to ask for them to take care of providing me with all of the parts of the bed and then send someone to assemble the bed for me, and they’ve yet to provide me with the help I paid for. I was finally able to get them to send someone to assemble the bed, but they failed to provide us with the hardware again. I’m very frustrated with crate and barrel and will likely never purchase from them again after the horrible delivery and customer service I’ve dealt with since placing my order.

WORST experience I've ever had with a furniture store. I placed an order for a couch and it was delivered with stains. I was told they can replace it so I waited another month for the second shipment. Second one turned out to be broken so I had to call them again to have it taken care of. They told me they will send me a third shipment. Third shipment comes in with even more stains than the first one. Called AGAIN and was told they can send me a fourth shipment. At this point I was very frustrated and found it unbelievable that they would keep telling me they will send me another shipment for replacement when they were clearly not able to successfully deliver an undamaged couch. Decided to return instead and even that process took forever. Once they picked up the couch from me I waited patiently for my refund to come through and 6 days went by with nothing. So I had to call them AGAIN to have them do their job properly. Refund was issued only after I called them to check on it. Terrible experience and I will most definitely never buy furniture from them again nor recommend them to anyone.

We had a great experience today at crate and barrel. Found everything we just couldn’t live without and much of it on sale. Fran checked us out and was very thorough and pleasant.

First and foremost DONT BUY FROM CRATE AND BAREL!!!!!!’ They are a glorified  “high end store “ with serious logistics problems as I read the reviews I realized I should have done my homework and I would have saved myself a lot of grief! Customer service at the store and online is useless after thousand apologies they don’t resolve their issues . Bought a desk and twice it was damaged. They keep offering to send another they do t care about inconveniencing you or the amount of time it’s taking them to try and right their wrong. It’s like they are the customer and we are the company who by the way as evidenced by the negative reviews does not care about their customers . How ridiculous! I agree that Walmart has better service. They leave a number for you to call to “settle” or “improve” that is poppycock! I pay for an item and they should deliver an undamaged item first time ok second it’s a no and a third one is negligence. They need to seriously think about the way they are treating their customers  horrendous experience will never buy there and will let everyone I know not to buy from them

Just left this store and will never go back and refuse to spend money in a place where the ratio of people working there were four to one customer yet no one came to help us or asked us if we needed help.  When I asked a gentleman who was standing there, staring at me the whole time, If he worked there, he just responded with a snide comment about why else would he be wearing a name tag! Avoid at all cost! Do some basic customer service training!!

Beautifully designed store with an excellent selection of furniture. The prices are reasonable considering the high quality of the items. Staff offered help and stood nearby in case we needed any assistance. Definitely a nice store to shop around in.

Always able to find great items at C&B. Their glass ware is very reasonably priced and 20% of right now.

Jacqueline and Ghassan did a phenomenal job helping me select the right dinnerware and flatware. Good customer service nowadays is rare, but they were patient and professional in advising me on the practical and design implications of my selections. Even though I arrived to the store right before closing time, I never felt rushed- rather I felt like a valued customer and certainly would take the time to come back. The store itself is very well maintained, aesthetically pleasing, and visually refreshing. Great job guys!

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