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Reviews, get directions and information for Crate and Barrel Ross Park Mall

Crate and Barrel Ross Park Mall

Description

http://www.crateandbarrel.com/Stores/Store.aspx?storeid=198



"The Crate & Barrel store in Pittsburgh, PA helps you love how you live in the moments that matter by connecting you to the work of designers worldwide. Our curated collection of modern home furnishings and decor offer inspired living through high-quality products, like furniture, housewares and cooking utensils, all of which can be found at our modern furniture stores. Plus, find unique home decor, modern lighting, contemporary rugs and modern dinnerware sets as part of our robust offerings as a Pennsylvania home store. To make your shopping experience as seamless as possible, this Pittsburgh furniture store offers free interior design services, curbside pickup, home delivery and buy online, pick up in store."
Address: 1000 Ross Park Mall Dr, Evergreen, Pennsylvania 15237
Phone: (412) 630-8001
State: PA
City: Evergreen
Street Number: 1000 Ross Park Mall Dr
Zip Code: 15237
categories: home goods store



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Reviews
Janis Bennett had made this entire process seamless! She is an absolute pleasure to deal with she has gone above and beyond to insure all of my products are correct and I’m happy! Debra did fabulous job designing. They are a great team!
Recommend Crate and Barrel change their delivery service. They only deliver to our location once a month. We’ve been waiting since March for a couch and leather chairs. Today was delivery day and at 6:30 pm we’ve got a notification that the truck broke down and the delivery needs to be rescheduled to the 28th of July. This is complete BS… given we got notification earlier that the delivery time moved up and then move to a later time… also, why can’t we get it the next day. Customer service unwilling to help. So the delivery needs to be taken off the truck placed back in storage and wait till the 28th because that makes sense. Totally scammed by a horrible company with no sense of service. BTW we spent over $15k with these clowns.
3rd attempt to have Crate & Barrel deliver my furniture. They called again to reschedule. I took off work 3 times for this delivery. Good luck getting your furniture. I have been waiting since April for a special order.
Steve was so helpful in helping us find everything we needed and bagged our items so that they were well packaged to be safe/secure for our journey home.
Don’t expect quality from this brand! I’ve read CB are infamous about their QC but decided to roll the dice for 80” Yukon table. Now here we are with second delivery 2 month later. 1 st delivery arrived with corner damaged. 2nd delivery, the width of the table is almost 4” short!! and that’s with the promise from the representative that they will do a better inspection. I can not believe I paid 1700 for this horrible QC. Not to mention their 3rd party delivery ppl don’t care at all. I tried to call their customer service line and got hanged up. I would stay away from crate and barrel!!!
This was my first and last time purchasing anything from Crate and Barrel. I recently moved and needed to buy a Sofa so I purchased it at Crate and Barrel because they said it will arrived on time. LIES, they keep sending emails with a delivery confirmation but at the last minute they send another email saying that the delivery was cancelled because they FORGOT to put it in the truck. Very unhappy with their delivery services and will not be purchasing anything from then ever again.
We were next in line for help in the kitchen section. 2 later arriving couples were helped before us. The lady who was promised to help us helped yet another later arriving couple before finally helping us. GF spent $200 on 1 barstool chair, and we had to experience waiting through so many blow-offs to buy it. Terrible and fake service. I will spend money elsewhere.
I contacted this store in person to get dimensions for a chair before ordering it. No one knew the dimension and it was not listed on the website. The sales associate estimated the seat dimension to be about an inch lower than standard seat height, so I ordered the chair. The chair arrived with a seat height of 15" - no where near what the sales associate told me. And, to add insult to injury, they will not accept a return or exchange on this item. UPDATE: I was contacted by Kristy of the Executive Customer Care team. She was able to facilitate a return and purchase of two new chairs! The new chairs arrived yesterday and work perfectly in our space. Many thanks, Kristy!
I had every intention of ordering/buying things from the store. However I had the worst customer service. I planned on getting a complete new dinnerware set, however, employee Kristen was completely rude and impatient with me. I ended up buying one thing and canceled my whole other order because doing it online would be so much easier and better then dealing with bad customer service.
C&B is unable to deliver this table, so... it is not usable as a desk or a dining table. Much as we would like to try... We bought this table from the local store, 3 miles away. The delivery folks said the glass is too heavy for then to deliver. After we paid and scheduled it. The store then said they can use different delivery company and scheduled it again. That company then called and said they could not deliver it because it was not in the warehouse... Right, it was the floor model 3 miles away! So they schedule it again, we stay home all day Saturday waiting. Call the store, they say it was picked up already and should be here soon... Nothing. End of the day Saturday we find out that the table was picked up and taken to thier warehouse in Ohio. We live in Pittsburgh and again the store is 3 miles away!! Now it's going to be another 13 days later for the 4th try. No one takes ownership or has a concern for the customer experience.
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