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Reviews, get directions and information for Crouse Auto Body

Crouse Auto Body

About

Visit our website for more information. www.crouseab.com

Description

Been in a car accident? Tired of dealing with insurance companies and car estimates? Let us help!
Crouse Auto Body is a 13,000 square foot state of the art facility that specializes in major and minor auto collision repairs. Crouse Auto is a family owned business that was founded in 1982 by Chuck Crouse.
Crouse Auto is a DRP (Direct Repair Program) shop for many insurance companies. A DRP is a great tool for customers. They were created to make the whole accident process smooth for the customer! All you have to do as a customer is come in for an estimate, drop off your car at the scheduled time and pickup upon completion. Auto body technicians order parts to have here upon the customer arrival!
Just need maintenance on your car? Crouse Auto Body mechanics perform alignments, oil changes check fluids, diagnostics, tires, and brake repairs. Crouse Auto also offers body & paint detail to make your car looking brand new! Crouse Auto Body technicians are ASE & I-CAR certified as well as having GM, PPG & Chief certifications.
Crouse Auto Body offers 24 hour towing services to the auto body shop or the location of your choice. Your vehicle can be towed from an accident scene or any other location in the Elkton and surrounding areas. Crouse Auto Body has 2 rollbacks available and can tow up to 1 ton vehicles.
Ask about information on lifetime warranty on workmanship and refinishing. A copy of that warranty will be provided before and after your repairs are completed.

Mission

Our mission is to provide the best customer service while producing the greatest quality finished product.

Products

PPG paint products



"Crouse Auto Body Inc is a family owned business that has been serving the Elkton and surrounding areas for over 30 years. We pride ourselves on excellent customer service and quality of repair. Crouse Auto body performs collision repair on all makes and models, from a minor scratch or ding to a major collision repair. All frame/unibody repairs, alignments, mechanical repairs and towing are done inhouse. Our technicians and painters are Inter-Industry Conference on Auto Collision Repair I-CAR certified. They are provided with continuous I-CAR education throughout the year and must be recertified annually."
Address: 378 West Main St, Elkton (Maryland) 21921
Phone: (410) 398-9420
Email: moc.pohsydobotuaesuorc@nmutua
State: MD
City: Elkton
Street Number: 378 West Main St
Zip Code: 21921
categories: oil lube & filter service, automotive glass service, automotive body shop


Opening Hours

Monday: 07:30 - 17:00
Tuesday: 07:30 - 17:00
Wednesday: 07:30 - 17:00
Thursday: 07:30 - 17:00
Friday: 07:30 - 17:00

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Reviews
My H3 was covered with specs of yellow road paint. It was literally all over my truck. Crouse brother's worked on my truck & got almost all of it off. There were a few places where it just wouldn't come off. I was so happy with the outcome it was 95% better than it was! They were wonderful and so courteous and professional from the service desk to the garage. I 100% recommend them and will definitely go back.
Excellent service, communicative staff, worked seamlessly with my insurance company and rental car, prompt updates, and they even installed my new license plates when I asked them too. Hopefully I won’t need to use their service again, but any body repair I need, Crouse has my business.Service: Body & Trim
Travis is a truly knowledgeable estimator/ body man. His keen eye and understanding of all things body work related actually discerned a CARFAX cleared unreported body work on a used car I bought thinking it had never had any work done. The front desk woman Macie is extra helpful putting together all the paperwork, scheduling, and rental info for you. In short I don't take my vehicles anywhere else.
All of my encounters with staff from start to finish were helpful and professional. The body work and painting completed on my Trailblazer was outstanding. I would definitely recommend and would use Crouse Auto Body for vehicle body work and/or painting in the future.Service: Painting
My left rear car door was damaged in a parking lot. This was on a 1999 Lincoln Town Car. I went to a couple of body shops in town for estimates and was immediately impressed with Crouse. They were professional and told me they worked with my insurance company and a friend recommended Crouse as well. Once I reached my appointment date, I dropped off my car and was rewarded with a car that looked better than before it was damaged! I was very impressed with their professionalism and what a great job they did. I definitely recommend this shop!Services: Body & Trim
Super friendly and professional! Travis always goes above and beyond to satisfy his customers. I've been dealing with them for many years and the service is always the same.
I am new to the area and was needing some work done on my car. I called this body shop and spoke with "Travis" I told him that I had sent an email regarding the work I needed done and that I was providing OEM parts. He said he would call me back and he never did. I was in the neighborhood a few hours later 1:30 pm and entered the office to ask if I had a quote yet. The girl said "Oh, I'm sorry but Travis just left for the day" Okay, nbd maybe had a family emergency. I sent another email with the work to be done and the subject line was UPDATE: It is now 3:28 pm the next day and no call. I called and he was given the phone. He quoted me almost $900 for changing front brake pads, radiator flush, brake flush, thermostat, and temp sensor change. I asked him why it was so much and he replied you said changing the rotors and doing front and back brakes right? This guy had ZERO clue and got an attitude immediately when I told him that is not what I wanted done. I let him know I sent an email out with the update yesterday, so obviously he didn't bother reading it. I asked to speak to a manager and he said that he was the manager. Oh boy. Long story short kiddo, don't argue with customers, especially when you are dead wrong. You put me on the back burner and seemed to have no intentions of taking on my work. If you had, you would have been a professional and did your job. You didn't. You didn't prepare a quote for me but instead tried to wing it and failed miserably. You missed an opportunity to gain a new customer and you missed the mark. I think you are an idiot and shouldn't be working there. To treat customers with such disrespect will be the end of your business. Whoever owns this business needs to depart company with this clown!Services: General repairs & maintenance
They were able to schedule my car repair much sooner than all the other body shops and I loved the easy online scheduling.
Did repairs as advertised at less than half of what a syndicated repair shop Did I say Calibre? estimated, and the vehicle looks great, again.Service: Body & Trim
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