Croxford Funeral Home & Crematory

Reviews, get directions and information for Croxford Funeral Home & Crematory

About

We provide compassionate and dignified funeral and memorial services. We have a licensed staff of Funeral Directors and Assistants who are passionate about serving the community. We have an on-site crematory which is well maintained and properly licensed.

Description

Croxford Merrill Mortuary was founded in 1929 by Lloyd Croxford and was temporarily operated out of a storefront shop at 307 1st Ave North. Lloyd began construction on an English Tudor style building in September of 1930 and was proud to open the building for business in May of 1931. Lloyd,with his wife, Patti, and their two sons, Gary and Dennis, lived in the funeral home for the first 25 years they were in business. As Gary and Dennis grew up, they became passionate about funeral service, and the name was changed to Croxford & Sons Funeral Home. Lloyd passed away in 1973 and Gary and Dennis became owner-operators. Gary retired in 2003. Dennis continued serving the community as the sole proprietor until his own retirement in 2015. At that time, he sold the business to Drew and Maggie Kent. The Kent family strives to uphold the Croxford's legacy of compassion for each family we serve.

"Through our generations of funeral service we have come to know our community as if it were an extension of our family, with each of our clients adding to our family tree. We understand that dealing with the death of a loved one is the single most difficult circumstance to work through,and we are here to help. Our dedicated and licensed staff is here to guide and assist you every step of the way, from the time we are notified of the passing, to the days, weeks and months following the service. It is our passion to help the people of our community heal from a loss. When the need arises, we are here for you. Croxford Funeral Home – a Legacy of Compassion."

Address: 1307 Central Ave, Great Falls 59401

Phone: (406) 453-0315

Website

Email: moc.emohlarenufdrofxorc@liam

Parking: Lot, Street

State: MT

City: Great Falls

Street Number: 1307 Central Ave

Zip Code: 59401

categories: landmark & historical place, funeral service & cemetery

Similar places near

Montana Granite Industries 443 meter

Doty Monument 443 meter

Chapel of Chimes Funeral Home 1 miles

O'Connor Funeral Home & Crematory 1 miles Today our locally owned and operated funeral home continues to maintain that same hig...

O'Connor Funeral Home 1 miles

Hillcrest Lawn Memorial Assn 1 miles

Schnider Funeral Home & Cremation Service 1 miles At Schnider Funeral Home our passion & love for funeral service, help us provide exce...

Schnider Funeral Home 1 miles

Schnider Funeral Home 1 miles Several years ago this funeral home handled my grandmothers final arrangements, and a...

Mount Olivet Cemetery 2 miles Peaceful and beautiful resting spot with nice views.

Great Falls Cemetery Assn 2 miles

Manchester Cemetary Assoc 8 miles

Memory Garden Pet Cemetery 11 miles

Central Iowa Funeral Services 940 miles

Rock Island Cemetery 1538 miles

Spallino Funeral Home 1581 miles

Lombardo Funeral Home 1594 miles

Reviews

I never expected to write a review about a mortuary but when a group goes as above and beyond as they did you share. After losing my father, I’m so pleased that Drew was able to help us through the difficult time. He was always respectful and it was just about what we needed. I would highly recommend them to anyone experiencing a loss or planning for your future, you will not be sorry.

My father selected this funeral home before his passing and prepaid services because it was across the street from a local MC clubhouse. Pick up was handled with care from Peace Hospice, however I soon realized this would be one of the only positive experience Aside from dealing with Betty who was wonderful. Tom was our director and sat with several of us to make the final arrangements and adjustments to the prepaid services, including jewelry selection and planning a viewing. I left the first meeting feeling confident. Shortly after we submitted the obituary fully typed as we wanted it via email. Once it was posted online we discovered several errors including typos, verbiage, and formatting which were not present before.  Betty was able to quickly fix those over the phone for me. During the viewing guests were not directed to the room, which was incredibly inconvenient and added to an already unpleasant experience, although they did do a great job with the body and after my conversation with the owner I discovered we were not charged for it, which was very kind. More trouble came shortly after when we brought to the attention of the funeral home that my fathers middle name was misspelled on the death certificates, the owner has indicated that apparently three of us did not know how to spell his middle name and that my father himself misspelled his own middle name at 49 years old. I had to request new death certificates three times before the middle name was spelled correctly the third time the owner handled it and was very pleasant by offering to even hand deliver them to me. We received more pushback when I requested an update on jewelry we ordered and the funeral director told me over email he never received the order which was sent by email and he later located after I had forwarded it again. Weeks later the jewelry arrived and I was requested to bring the ashes back to the funeral home so pieces could be filled, I decided against that and found it incredibly odd that they wouldn’t retain some of the remains from the beginning. Most recently an urn arrived, one that we did not order and would not have ordered. We attempted to make an effort to correct this mistake, ultimately I decided that I would no longer work with them and have taken my needs for an urn to an alternate funeral home that has treated me well, however we were not charged for the urn. From start to finish this process of laying my father to rest has taken over two months to complete.  ETA: The owner of the funeral home called and after asking me why I was going to post a harmful review and cause him to lose business, and then cause him to lay off his staff. After clearing up some confusion I agreed to edit the parts of my review that were not at the fault of the funeral home. However, I must not have done it fast enough for him before his highly inappropriate response came to my attention. Now your review is accurate and contains more information than you probably wanted. As we discussed, and I agreed, I did not in fact receive one star service and had agreed to change my rating. After a while I thought and agreed three star service was more accurate, especially considering the thought to call and try and make things right. However, behavior and being unwilling to be patient has caused me to view the entire funeral home as a two star institution. Additionally, three of us signed your paperwork confirming the proper spelling of our fathers middle name. Drew, you even stated to me that this was on your funeral home. Your response to both mine and my sisters response is unacceptable.  Anyone who reads our reviews - also note that the other one star review, unrelated to my experience, took years for Drew to respond to. He simply did so because of my negative review.  Second edit: my fathers obituary has been removed from the Croxford website. I am downgrading to a one star review and filing a formal complaint with the licensing board

Andrew Kent and his team treated me like family with such compassion and went the extra mile for my father's services. I can not express the amount of gratitude I have for them. My father would of loved what they did. It's so overwhelming when you lose a family member. To have people step up and support you means so much!

This has been hands down the worst experience I have ever had. It has been 75 days since croxford was supposed to be helping with my father’s arrangements. 75 days and they still didn’t help to the end. At the end of august we picked the jewelry and waited until the end of September to check on the jewelry because that’s how long the booklet said it might be, we were told that we never sent the order to them. There is an email of us sending what we wanted. Once they finally got us the order, it was wrong. The jewelry wasn’t the only thing that they got wrong though! They also messed up my dads name three times on his death certificate. They also messed up my dads name in his obituary, which we wrote for them and they still messed it up!  Betty was the only good thing about this experie. the other funeral home who will be helping us finish everything with my dad will actually be helpful and not take 75 days.  The owner did call my brother and educated him. While I do appreciate the call, my review stands.  ETA: as I did already update my review and fixed things after the owner called my brother. I do not appreciate a business who thinks that they must attack someone for their experience with said business. I may not have been in the building in person doesn’t mean I didn’t have any role in the process. I was in the background helping take care of things.  My brother did try to talk me into giving it a star review rating that was better but as my earliest experience of death was when I was 13 I do know how a funeral home should be treating the grieving family.  Save yourself the pain and go to a different funeral home.

Drew & his team were very helpful though the whole process. Kind, caring and asking the right questions guiding us through a difficult time. I would highly recommend Croxfords Funeral Home.

Joshua at Croxford was amazing. He handled our father's service from start to finish with the utmost respect, dignity and compassion for our father and our family. He did a phenomenal job on short notice making sure every detail was taken care of to our wishes. Thank you Joshua and the Croxford family for everything you did to memorialize our father. Sincerely the family of Gerald O. Larson

Croxford Funeral home has served our family for my Grandmother, Grandfather and Father’s final arrangements. On all three accounts, I was extremely impressed by my experience and would highly recommend Croxford for their knowledge and professionalism, attention to detail, and exceptional service and sensitivity during a time of loss.  In addition to cremation services, both my Grandmother and Grandfather had a funeral in Croxford’s beautiful chapel. Planning these services was easy with Drew’s gentle guidance. From the music selection, readings, a slide show, memorial table.... Croxford helped honor and memorialize my Grandparent’s lives perfectly. Drew presided over the ceremonies and lead the gathering with a balance of tender sentiment and good humor. He even created a memorial blanket for our family! Croxford also offered live streaming services for our family who couldn’t make it to town for the services.  My father recently and suddenly passed during the COVID-19 crisis. Losing a parent is one of the most difficult experiences of life, and doing so in the midst of a global pandemic left me with many questions on how to care for my father’s final arrangements. Drew and his wonderful team at Croxford treated me like family. Drew handled every aspect of my father’s passing with great care and attentiveness. Croxford took care of everything, and gave me the time I needed to grieve.  I recommend Croxford to my friends and family, and our community, as true professionals in caring for Great Fall’s families. I am forever grateful for their services and kindness.

We did not have a funeral but a work party at Croxford Funeral Home.  Drew and the crew were extremely helpful and made sure we had everything we needed. The space was absolutely beautiful!  We even needed some A/V stuff and it was all cared for.  We were able to hire our own bartender and bring our own food. I would highly recommend using Croxford Funeral Home for work events or parties.

Very professional and compassionate. My father passed away 2 months before my mother. Croxford handled both cremations. Very difficult situation for me. I was helped through all processes and treated with respect and care.

My grandpa passed away on Dec 23rd. We were able to put the funeral on hold for about 2 and 1/2 months while my grandma and my uncle were healing in the hospital. We did a virtual only service due to covid with open casket. Croxford was able to keep grandpa preserved until we were ready. That was a huge wait off my shoulders. I had dropped off over 70 pictures to show at the service and Croxford was also able to post a video from last year of my grandparents 70th anniversary. The way they put it together was more than I could have imagined. For being a virtual only service, there was a lot of thought and care that went into it. I was moved by the careful layout in the pictures. Thank you for taking such good care of my family.

Comment on this place

Map, Satellite View
Street View

to add Croxford Funeral Home & Crematory map to your website;

<iframe width="450" height="300" src="https://a-better-place.com/v.php?seo=croxford-funeral-home-crematory&id=64225&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://a-better-place.com/croxford-funeral-home-crematory-i64225/" target="_blank" title="Croxford Funeral Home & Crematory">Croxford Funeral Home & Crematory</a></p>