CubeSmart Self Storage

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About

CubeSmart Self Storage of Plano, TX, has great self storage options and helpful customer service, providing a convenient, affordable and hassle free storage experience!

Description

CubeSmart Self Storage delivers storage solutions at more than 900 locations nationwide. Our high-quality storage facilities offer affordable, easily accessible storage space for residential and commercial customers. We offer flexible lease terms, and small, medium and large storage units, as well as vehicle and boat storage.

"CubeSmart Self Storage of Plano, TX offers affordable self storage with premium amenities. Our 525 N Ave location has many storage units, including climate controlled storage units, vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!"

Address: 1010 Jupiter Road, Plano (Texas) 75074

Phone: (972) 468-8762

Website

State: TX

City: Plano

Street Number: 1010 Jupiter Road

Zip Code: 75074

categories: moving supply store, storage facility

Reviews

Just recently moved out of this storage unit. For reference, our unit was in Building 1 and was a 10 x 20 climate controlled unit on the second floor. Initially we had a good experience; however, as time has gone on, there have been several issues: 1 the elevator either never works or sounds terrible/jerks when coming down, 2 there are NEVER any carts this is a huge facility and they have ONE cart per entrance so basically 3 carts per massive building, 3 people steal the carts and the facility does nothing to ensure that carts are available for patrons, 4 although paying for climate controlled storage, our unit was ALWAYS very warm as were the hallways on the second floor, 5 the cost has increased substantially during our time with this unit. We initially were paying around $100 and recently were notified that rent would increase to $230+, and 6 with regards to notification in the increase in rent, they did not make sure that notice was RECEIVED at least 30 days prior to the next payment i.e. we were given 20ish days notice to vacate or pay the substantial increase to our rent. I would not recommend this unit at all.

Great storage! Super clean, well lit, great access, brand new, climate controlled! First month free! Gheez! They even have bathrooms and big wash sinks with Hot water. I feel spoiled! Thanks for opening here!! And everyone I've met in the office Terry and both of the girls in the office are very nice and are  there to answer any questions you might have.

My items were safely secured.  Lots of cameras. And Tameka? My goodness where do I start? I haven't found that type of customer service in a long home.  She was always willing to help,  greeted customers my their hands,  asked how my I'll husband's doing,  and concluded every conversation with,  "Can I help you with anything?" Your storage facility is the best.  The only reason I didn't give my rating a 10 is because I need carts close to the units. The long walk to get one is a pain.  Other than that,  everything was better than perfect

Clean, safe, easy to drive / park a large truck or when towing a trailer. Lots of places to park and more than one elevator per building was a great convenience.

I had an overall great and easy check in/customer service experience. Tameka Mosley was a consummate professional during my check in process. As an Active Duty Soldier, the relocation process can be hectic. It was refreshing to see Ms. Mosley's attention to detail and desire to go above and beyond to help ease the process.

The humans that work here are very rude. I came in with a chipper mood, but was quickly rushed into explaining why I came to the location. There are many storage facilities that customers can choose from. Perhaps the workers should receive training on how to properly adjust to different personality types. I live the type of life of believing in being kind to humans, so for these workers to rush me into speaking with words and hand gestures is quite rude.

Steep rate increases on long term and loyal customers. Little or no advance notice.

The staff are not very knowledgeable and do not explain their services very well. The entry gate is always broken and left open. Had my catalytic converter stolen off my RV and they showed zero concern.Crime is constantly happening with no effort to prevent.

Not going to lie I was helping someone move their stuff into this facility. For whatever reason the staff thought it was ok to be extremely rude. Just fyi if you check out a cart then don't have it back by 5pm sharp. The will charge you 300.00 dollars. Yes that's not a typo. They actually charge you 300.00 for a late return fee. That's insane! On top of that the elevator isn't big enough for a double mattress or a couch. Yet the rent big units on the upper floors. How you gonna rent a 15x15 space but can't actually get something that size to fit in that space?

Originally I had a great experience, it was conveniently located and always clean.  However BEWARE this location has be targeted for burglary over the past several months and I was only notified after one of my units was broken into.  Management should have contacted everyone informing them of the numerous break-ins when they began and warned people of the recent activity I was told this was the 3rd or 4th time they had broken into numerous units.  The gate is also broken so gaining unauthorized entry is very easy.  When I went to inspect my unit they had at least 15 cut/broken locks from units that had been broken into on the most recent instance as of 3/20/22.  The staff was very helpful in assisting with this ordeal but it should not have happened especially after the first time.  They really need to beef up their security protocols and notify people that their stuff is not safe.

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Jupiter storage

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