CVS

I've been coming to this store since it opened 80's? and overall I've always found the people who work here to be helpful and pleasant. Fabian is really an outstanding recent addition to the crew. He was so incredible polite and helpful the other day. He made my pickup order a breeze, then helped me sort out one of CVS's more complicated coupons. He quickly offered to get the manager to help answer my question and she was also extremely pleasant. For those who rate the store badly, I think that's slightly unfair. We all get frustrated when things don't go our way and we aren't feeling well. I've been there at the pharmacy counter! but I think it's important to cut people some slack. It's not an easy job and pharmacists are in short supply as a result. One thing the store could do better is have to separate lines for checkout. No one ever knows if someone is waiting for a real person register or selfcheck out so they have to wait or ask. Maybe just add another rope? Update- It looks like now there are two separate lines for checkout. Thank you!

the pharmacy is very overworked because CVS is busy pinching pennies and reducing staff. no bike parking, but +1 star because people are fine with me parking my bike in the back near the bathroom. way cooler about it than trader joes.

This is far better CVS, but I cannot figure out why the pharmacy doesn't pick up the phone and hangs up on its patrons. I hope to give them 5 stars as this is one of the nicest CVS in the area.

The CVS store clerk took the time and trouble to find discounts that I had earned on my CVS Carepass account and apply them to my purchase.

How come they all have their money order machine broken at the same time. What's the truth behind that sentence "Our machine is broken "?

I have never been treated with such disrespect and consistent level of not caring, not having my medication in stock even when I’ve asked advance for it to be ordered and been told that it has been. If it weren’t for that location I would never go there I do not recommend to CVS to anybody.

I was shopping in the front of the store for some ice cream, and the man at the checkout on 10/14/2021 at around 9:45pm who was ringing me out tan man brown hair and had a blue collared shirt on was so kind and helpful. He really brightened my day and I hope a hardworking and kind guy like him gets a raise! This guy made a great representation of CVS

The clerk at register very short red hair, older woman, with glasses was rude and impatient. I visited the store today about 10:15 am. Clerk was very put out because I did not immediately have my CVS card ready. When I could not locate it, she made a disgusted sound. I ended up putting in 2 phone numbers until I got CVS card connection correct. I told her I do t have a CVS near me any more. It took a few extra minutes and she was PUT OUT. I worked at Rite Aid for years. You need to treat customers with respect and give them time. Please re-instruct you clerk on proper respect of others or you business my suffer. She is a poor representation for your store. BH

I wanted to share an experience I had shopping at the Westport CVS last week. I am new to this town and have always shopped at CVS before, but can honestly say have never experienced the type of customer service that they provide. I first spoke with Alyson and then the manager Chris, when I had a challenge with a purchase. Alyson has assisted me before with my questions on a specific need before and she is awesome. They were both extremely helpful and professional. When I came back to the store, the same day I had made the purchase, Alyson spoke to the manager immediately and he came right over to the counter to speak with me. He greeted me with a warm smile and said "How can I help you?". I explained what my issue was and he treated me with the utmost respect when I explained what had happened. He looked me in the eye and said, I understand and then accommodated me with a refund. You are very lucky to have such a great manager and staff in your store. I look forward to making future purchases, as well as getting my prescriptions filled, here. Thank you for making my day less stressful.

I am always greeted and helped in a timely manner