CVS - Holly

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Description

CVS/pharmacy is one of the nation’s leading retail pharmacies, with 23,000 pharmacists supporting customers in more than 7,300 locations across the country.

"CVS Health is conducting coronavirus testing COVID-19. Tests are limited to eligible individuals in select states. Where available, anyone age 10 or older can get tested. Minors under 16 must be accompanied by an adult. We offer lab testing and rapid testing at some locations. High demand may cause lab delays."

Address: 4031 Grange Hall Rd, Holly, Michigan 48442

Website

State: MI

City: Holly

Street Number: 4031 Grange Hall Rd

Zip Code: 48442

categories: medical & health, pharmacy / drugstore

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Reviews

I'm giving this place a 3 because they helped me get my dogs script transferred to them after Meijer quit carrying it. BUT, they refused to use GoodRX for the script. Meijer gives me the GoodRX price. It cost me $13 at Meijer, but $53 at CVS. I will go elsewhere for scripts from now on.

Do not use this farce of a pharmacy. Today Friday the 12th of May my daughter needed a prescription filled and the doctor's office called it in to here. When my wife arrived after school to pick up the prescription the harmacist told her that they do not fill prescriptions on the weekend. This place is a joke, do yourself and your health a favor and avoid this place if you need your medication in a timely manner.

I absolutely love this location. My daughter and I frequent this CVS to shop for deals. The staff up front and at the pharmacy is helpful. When I first started using the CVS app for coupons they were more than happy to help me understand how to use them. Would recommend.

Carole the pharmacist was very helpful and her team was friendly and quick, best big box pharmacy experience to date.

I tried to transfer my prescriptions from another pharmacy because we recently moved to the area. I can honestly say that I have never seen such port customer service. They wrongfully filled the Same prescription three times, charged me two hundred dollars each time and when I asked for answers got the flippant  pharmacy manager gave me none. She did say it’s the insurance  companies fault but the insurance company says there is no reason the script should have cost that. And no one at the store is willing to tell me why communication cannot  happen anytime I am in the store. If you values you your sanity never shop here

Polite and friendly staff. Always ready to help or find you the best deals. Great selection of products. Pharmacy staff is awesome.

Although most of to reviews seem to be 5 months or older. And I do not often frequent this location. I have to say that it was a positive and pleasant and very customer-centric experience! As a regional trainer for a major retail corporation... customer service is always a top priority when shopping. Outside of not feeling well, I was able to get right through to the pharmacy and spoke with a young woman named Lindsay. She was very kind and friendly she answered my questions about some medications. And because they were over the counter explained that I had the opportunity to go in store or through the drive-thru. That is a huge benefit to me as I do not want to share whatever potential illness I might have. And what's more than that on her own accord she offered to go and get both of these medicines and set them behind the drive-thru counter so when I came through they were already prepared and waiting for me. And I am sure that the reality of this happening all the time during peak times may not be possible but at this particular moment it was offered and greatly appreciated! Thank you for the great service and your kindness and patience with me it is greatly appreciated in this day and age.  John C. - Fento

Pharmacy will ignore filling a doctor's prescription based on THEIR judgment. Certainly related to getting sued over the whole pill mill debacle but annoying nonetheless.

I would give it a zero if I could. But I picked up my script yesterday, and waited in the drive thru over 15 minutes. Gave up and decided to go inside, even though that took forever since I’m on crutches. The car that was at the drive thru was still sitting there. I started to give my information to get my medicine. When I asked about why the long wait, when I worked at CVS if it was longer than 5 minutes they had to come back around. The Pharmacy Manager Lindsay spoke up saying “oh it’s a COVID test- they take awhile. It’s about 7-8 minutes explanation per person and they a few people. So usually every Covid test is about 15-25 minutes.” I’m like “uhh what?! I’ve had over 20 and they don’t take that long to explain.”  I told them that I was just there a few weeks ago and my medication just needed a couple more minutes and they made me go around, and by doing so I had to wait 20 minutes. Lindsay said well we don’t make the rules. Call corporate. I don’t have time to deal with you.  In the end, I cussed a little got upset. She flagged my account, I’m not allowed to get anymore scripts filled and Mike the manager rang me up because the pharmacy tech also said “I can’t deal with her” after throwing her hands up. I’m like wow.  Corporate has been connected.

Lady behind counter is slow and lazy at best, may even be incompetent. After explaining difficulties with a gift card she wasted time and then settled finally on doing as I initially asked, well, had me do it for her. Customer service has taken a nose dive here. Such a shame. Selection of store was fine although many items are out of stock like every other store these days.

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