CVS Pharmacy

I'm not sure what good adding ANOTHER bad review will do for Hershey location but here we go. Today's service from Kristin or so my receipt says her name is was the worst service I have ever received, EVER. I've had other red flags from this location before but hey, people have bad days. Today, however, Kristin was over the top condescending and rude. The pharmacist jumped in and tried to help and actually realized that there was a mistake on their end. The pharmacist was nice but I was still in shock by what had just happened and the way this lady had just treated me. I can see now based on other reviews that this, unfortunately, is an organizational culture thing. It really has nothing to do with short staff, etc. which always seems to be the go to with defending rude service. After multiple rude encounters, I'm done. Go to Rite Aid instead, they've got great reviews and a minute down the road. I cannot believe that angry person is allowed to wait on sick people. It's terrible!

CVS in general has gone down hill but this location is the worst! It’s like a really busy airport…. Dirty, run down, everyone in the pharmacy is rude, they never answer phones or care to even speak with you when you go in person because they wouldn’t answer the many phone calls. I would steer clear of this location at all costs! I understand things are tough but maybe think about the people that need their prescriptions and how hard it is to get some of them. Show some empathy or compassion, it’s takes ZERO effort to just be nice.

CVS Hershey has VERY poor Pharmacy customer service. Was calling in to get my sons script refilled it was a narcotic and scripts on file. I was on the phone for close to 2 hours trying to reach someone in the pharmacy, no answer I decided to drive in while on hold hearing "pharmacy call" as I approached the pharmacy. I told them I was calling to get my sons script filled and advised what it was and he got it filled for me right then. HOWEVER, if they would have just answered the phone it could have been done at their time frame not all rushed. SO annoyed and this is not the first time with this place.

I don't know what's wrong. Ever since I started using this CVS they process my insurance wrong, the lady hung up on me when I told her to not process my old insurance. The pharmacist gave me incorrect information twice. Definitely switching. Always loved CVS before. This one and lemoyne is insane.

Disclaimer: I have only been here 3 times, and only for the pharmacy service + once on the phone. Every time the pharmacy staff at the Hockersville location has been kind, patient, and helpful. I am navigating a new diagnosis and have had lots of questions about meds and trying to figure out my insurance. One time when the online app told me one of my prescriptions was ready to refill, but not the other one, I called on the phone and they let me add the 2nd one with no problem. I switched to this pharmacy because I had one too many cranky encounters at my old one which was clearly understaffed/overworked, so who can blame them?. Anyway, I'm glad I switched!

Pharmacist was condensending, rude, no compassion. My doctor had to call back to speak to Pharmacist personally after already calling in the order...only because the Pharmacist "only checks his voice mails every hour" The order was called in at 10:30, so he obviously had not checked at 11. It iwas now 11:20. After the call from the doctor he complained to the staff about the doctor's call and patients who expect their medications an hour after they call it in. I was sitting right there. He came out and told me my prescription would be ready in an hour. I started to leave, then walked back and said loudly so he and his 4 staff could hear and said "I just want you to know I heard everything you said about me and my doctor's staff". It's time now to find a better pharmacy. This was not the first incident, but it will be my last with them. I have been a customer there for over 20 years.

Would give 0 stars if I could. My doctor called in a prescription on a Tuesday. I called the pharmacy on Wednesday and Thursday to see when it would be ready and the recording kept telling me they were working on filling it. When I tried to speak to someone in the pharmacy the phone rang for 15 minutes with no answer. I went in on Friday because I was supposed to have taken the medicine Thursday and they told me there was an issue and they never even ordered it and never bothered to call me to tell me there was a problem.

Staff are usually nice & helpful. Store is usually clean. But they always seem understaffed. Never anyone in photos & sometimes no front end cashier because they’re busy stocking. But the manager doesn’t help out at cash register. Pharmacy is rough to deal with. Always a wait to pick up meds. Even when they call & say an Rx is waiting. It might not actually be ready. And sometimes an Rx IS ready but I’m not notified. Can’t get through on the phone - often end up hanging up after an hour on hold without being able to speak with the pharmacist. When picking up in store they often leave the window abruptly & I can’t ask a question. Had scheduled a shot here & had to wait 15-20 minutes past my appt time. But the pharmacist was kind & gentle when giving the shot. Convenient location but difficult to use the pharmacy.

Terrible customer service! I was on hold 40 min wanting to know if my script was ready. Drove 30 minutes because nobody answered. Got to the pharmacy and went in. Asked for my script and they said they didn’t have it due to back order or something. I was angry they didn’t answer the phone and I asked them and watched as I heard their phone behind the counter ring endlessly just like I was trying to get someone to answer. The girl said we are too busy to answer the phone. Ridiculous !!!! Today I went through the drive through to pick up a script. I saw them see me coming right at 1:29. I was almost at the window and I saw them as fast as they could put white cardboard right I front of my face saying we are out to lunch from 1:30-2:30. They saw me there and just ignored me with cardboard. This is only two stories. I have more! Don’t come here. I also went to pick up a script and they said they were closed for unseen circumstances and I had to drive to Hummelstown to pick up. They didn’t know when they would open again. I had to post because I’m so frustrated with this store. Get some management that knows how to manage!!!

The pharmacist tech had the audacity to shame me for buying plan b. She stated “a whole bunch of people had come in to buy it and we really all should be more careful.” She stated it loud enough that an elderly man could hear and had to put his two cents in as well. I was buying it for a friend and thought that was disgustingly unprofessional especially if i was a consumer in a situation where i, myself, needed plan B and this would have been my friend’s and I’m assuming by her tone, others as well experience. I will not be coming back to this establishment. Like how absolutely disgusting and degrading behavior. Her opinion was not needed nor appreciated and i am shocked they still have this kind of staff here.